Templates
Legal
IT Support Agreement Template
💻

IT Support Agreement Template

Explore our IT Support Agreement Template workflow, designed to streamline the creation, review, and implementation of IT service agreements.
1
Identify and document IT service needs
2
Identify key stakeholders
3
Develop basic IT support agreement structure
4
Outline responsibilities of both parties
5
Clarify methods for measuring and reporting service performance
6
Outline any support constraints
7
Detail terms of service and support costs
8
Establish a communication strategy and frequency
9
Include details of escalation procedures
10
Approval: Management for initial draft
11
Negotiate and adjust terms based on stakeholder feedback
12
Approval: Legal Team for compliance review
13
Review and edit the support agreement to address any legal concerns
14
Internal review of the edited agreement
15
Approval: Management for final draft
16
Schedule a final meeting to sign and establish the agreement
17
Communicate the new agreement to relevant departments
18
Compile all feedback and finalize the document
19
Print, sign, and distribute the final agreement