Explore McDonald's comprehensive onboarding process including orientation, training courses, hands-on experience, role familiarization, and feedback.
1
Schedule orientation
2
Prepare onboarding documents
3
Order and prepare new employee uniform
4
Set up employee in HR and payroll systems
5
Prepare workstation and necessary equipment
6
Prepare safety training materials
7
Schedule and provide training classes
8
Providing product information and training
9
Food safety training
10
Customer service training
11
Training on cashier operation
12
Train on cleaning procedures
13
Train for drive-thru duties
14
Site tour and introductions to team
15
Assign mentor/buddy for new employee
16
Review employee responsibilities and duties
17
Review company policies and procedures
18
Shadowing experienced staff members
19
Approval: Manager for onboarding completion
20
First day evaluation and feedback collection
Schedule orientation
Schedule an orientation session for the new employee. This session will help them understand the company's values, culture, and expectations. It is an opportunity to introduce them to the team and provide them with an overview of the onboarding process. The desired result is for the new employee to feel welcome, informed, and prepared for their first day. Are there any specific dates or times that should be considered for scheduling the orientation session?
Prepare onboarding documents
Prepare the necessary onboarding documents for the new employee. These documents may include employment contracts, tax forms, and any other relevant paperwork. The desired result is to have all the required documents ready for the new employee's first day. What specific documents should be prepared?
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Employment contract
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Tax forms
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Non-disclosure agreement
4
Employee handbook
Order and prepare new employee uniform
Order and prepare a new employee uniform for the new employee. A uniform is an important part of the McDonald's brand and helps to create a professional and consistent image. The desired result is for the new employee to have a clean and properly fitting uniform for their first day. What size and quantity of uniforms should be ordered?
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Small
2
Medium
3
Large
4
Extra Large
Set up employee in HR and payroll systems
Set up the new employee in the HR and payroll systems. This includes entering their personal information, bank details for salary payment, and assigning them a unique employee ID. The desired result is for the new employee to be fully registered in the HR and payroll systems before their first day. What specific information is required for setting up the employee?
Prepare workstation and necessary equipment
Prepare the new employee's workstation and ensure that all necessary equipment is in place. This may include a computer, phone, software, and any other tools needed for the job. The desired result is for the new employee to have a fully functional workstation on their first day. What specific equipment or tools should be prepared?
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Computer
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Phone
3
Software
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Desk
5
Chair
Prepare safety training materials
Prepare and gather the necessary safety training materials for the new employee. This may include safety manuals, videos, and other resources. Safety training is essential to ensure the new employee's well-being and compliance with safety regulations. The desired result is for the new employee to have access to all the required safety training materials. What specific safety training materials should be prepared?
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Safety manuals
2
Safety videos
3
Safety checklists
4
Emergency procedures
Schedule and provide training classes
Schedule and provide training classes for the new employee. These classes may cover topics such as customer service, product knowledge, and company policies. The desired result is for the new employee to receive comprehensive training to perform their job effectively. When should the training classes be scheduled?
Providing product information and training
Provide product information and training to the new employee. This may include information about the menu items, ingredients, and preparation methods. The desired result is for the new employee to have a good understanding of the products they will be serving. How should the product information and training be provided?
1
Training videos
2
On-the-job training
3
Printed materials
4
Online modules
Food safety training
Provide food safety training to the new employee. This training is important to ensure that food is handled and prepared safely, according to hygiene and health regulations. The desired result is for the new employee to have the knowledge and skills to maintain food safety standards. How should the food safety training be conducted?
1
Training videos
2
In-person training
3
Online modules
4
Written test
Customer service training
Provide customer service training to the new employee. Customer service is a crucial aspect of working at McDonald's, and training in this area will equip the new employee with the skills and knowledge to provide excellent customer service. The desired result is for the new employee to have a good understanding of the principles of customer service. What specific customer service training should be provided?
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Effective communication
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Handling customer complaints
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Upselling techniques
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Dealing with difficult customers
Training on cashier operation
Provide training on cashier operation to the new employee. This training will cover how to operate the cash register, process transactions, and handle cash. The desired result is for the new employee to be confident and competent in performing cashier duties. What specific training should be provided for cashier operation?
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Operating the cash register
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Processing transactions
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Handling cash
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Handling discounts
Train on cleaning procedures
Train the new employee on cleaning procedures and routines. Keeping the restaurant clean and hygienic is crucial to maintaining a safe and pleasant environment for customers and staff. The desired result is for the new employee to understand and follow the cleaning procedures. What specific cleaning procedures should be trained?
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Cleaning tables
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Mopping floors
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Cleaning restrooms
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Emptying trash
Train for drive-thru duties
Train the new employee for drive-thru duties, if applicable. This will involve learning how to operate drive-thru systems, take orders accurately, and provide excellent customer service in a fast-paced environment. The desired result is for the new employee to be confident and competent in handling drive-thru duties. Should the new employee be trained for drive-thru duties?
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Yes
2
No
Site tour and introductions to team
Take the new employee on a site tour and introduce them to the team. This will help them become familiar with the physical layout of the restaurant and establish connections with their colleagues. The desired result is for the new employee to feel welcomed and comfortable in their new work environment. When should the site tour and introductions be scheduled?
Assign mentor/buddy for new employee
Assign a mentor or buddy to the new employee. This person will guide and support the new employee during their onboarding process, answering any questions and providing guidance. The desired result is for the new employee to have a designated person to turn to for support. Who should be assigned as the new employee's mentor or buddy?
Review employee responsibilities and duties
Review the new employee's responsibilities and duties with them. This will ensure that they have a clear understanding of what is expected of them in their role. The desired result is for the new employee to have a comprehensive understanding of their job responsibilities. What specific responsibilities and duties should be reviewed?
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Taking customer orders
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Preparing food
3
Cleaning the restaurant
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Handling cash
Review company policies and procedures
Review the company's policies and procedures with the new employee. This will ensure that they are aware of and understand the rules and guidelines they need to follow. The desired result is for the new employee to have a good knowledge of the company's policies and procedures. What specific policies and procedures should be reviewed?
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Uniform policy
2
Timekeeping policy
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Safety procedures
4
Customer service policy
Shadowing experienced staff members
Arrange for the new employee to shadow experienced staff members. This will provide them with the opportunity to observe and learn from experienced employees in real work situations. The desired result is for the new employee to gain practical knowledge and skills from their shadowing experiences. Which experienced staff members should the new employee shadow?
Approval: Manager for onboarding completion
Will be submitted for approval:
Schedule orientation
Will be submitted
Prepare onboarding documents
Will be submitted
Order and prepare new employee uniform
Will be submitted
Set up employee in HR and payroll systems
Will be submitted
Prepare workstation and necessary equipment
Will be submitted
Prepare safety training materials
Will be submitted
Schedule and provide training classes
Will be submitted
Providing product information and training
Will be submitted
Food safety training
Will be submitted
Customer service training
Will be submitted
Training on cashier operation
Will be submitted
Train on cleaning procedures
Will be submitted
Train for drive-thru duties
Will be submitted
Site tour and introductions to team
Will be submitted
Assign mentor/buddy for new employee
Will be submitted
Review employee responsibilities and duties
Will be submitted
Review company policies and procedures
Will be submitted
Shadowing experienced staff members
Will be submitted
First day evaluation and feedback collection
Conduct an evaluation and collect feedback from the new employee on their first day. This will help to identify any areas for improvement in the onboarding process and ensure that the new employee's needs are being met. The desired result is to continuously improve the onboarding process and provide the best experience for new employees. What specific aspects should be evaluated and feedback collected?
