Introduction to the team and company culture
Distribution of company policies and code of ethics
Overview of member experience officer role
Training on company software and systems
Orientation tours around the office/facility
Review of customer service procedures and expectations
Setup of work-station and issuance of necessary equipment
Assignment of mentor/buddy system for first few weeks
Conducting one-on-one meeting with direct manager
Enrollment in health and safety procedures training
Detailed session about data protection, copyrights and confidentiality
Review of targets, goals and key performance indicators
Participation in first team meeting
Introduction to customer grievance handling techniques
Registration for company benefits and wellness programs
Session on company's products or services
Customer service simulation drills
Discussion about career progression and development opportunities
