Introduction to the Mortgage Default Management Team
2
Training on Company's Policies and Regulations
3
Introduction to Mortgage Default Management Software
4
Training on Mortgage Default Procedures and Techniques
5
Issuing of Work ID and Other Necessary Tools
6
Approval: HR for Issued Items
7
Tour of the Department and Introduction to Colleagues
8
Overview of Current Default Cases
9
Meeting with Department Supervisor
10
Training on Debt Recovery Strategies
11
Review of Federal and State Mortgage Default Rules
12
Understanding the Roles and Responsibilities of a Default Management Specialist
13
Training on Communication Etiquette with Defaulters
14
Approval: Supervisor on Training completion
15
Understanding Key Performance Indicators
16
Review of Company's Core Values and Ethics
17
Assignment of First Case under Supervision
18
Approval: Manager on First Case Assignment
Introduction to the Mortgage Default Management Team
This task aims to introduce you to the Mortgage Default Management Team. You will learn about the team members, their roles, and their contributions to the overall process. By familiarizing yourself with the team, you will understand how each member's expertise is crucial for effective mortgage default management. Get to know your teammates and build strong working relationships to ensure seamless collaboration throughout.
1
Email
2
Phone
3
In-person Meeting
4
Video Conference
5
Instant Messaging
Training on Company's Policies and Regulations
In this task, you will receive comprehensive training on the company's policies and regulations regarding mortgage default management. Understanding these policies is essential for ensuring compliance and smooth operations within the department. Gain knowledge about the guidelines, standards, and legal requirements that govern our operations, and learn how to apply them effectively in your role.
1
Fair Debt Collection Practices Act (FDCPA)
2
Truth in Lending Act (TILA)
3
Consumer Financial Protection Bureau (CFPB) regulations
4
Equal Credit Opportunity Act (ECOA)
5
Servicemembers Civil Relief Act (SCRA)
Introduction to Mortgage Default Management Software
In this task, you will be introduced to our Mortgage Default Management Software. This software is a powerful tool that streamlines and automates various tasks related to mortgage default management. Familiarize yourself with the software's interface, features, and functionalities, and learn how to navigate and utilize it effectively for efficient and successful mortgage default management.
Training on Mortgage Default Procedures and Techniques
This task involves training on mortgage default procedures and techniques. You will learn about the step-by-step process of handling mortgage default cases, from initial stage to resolution. Gain insights into various techniques, strategies, and best practices used in mortgage default management to maximize recovery and minimize losses for our clients. Acquire the necessary skills and knowledge to handle default cases effectively and provide optimal solutions.
Issuing of Work ID and Other Necessary Tools
This task focuses on the issuance of your work ID and other necessary tools. Your work ID serves as your official identification within the company and grants you access to various resources. Additionally, you will be provided with other tools and equipment essential for executing your role as a Mortgage Default Management Specialist. Ensure that you have your work ID and all the necessary tools to perform your job effectively.
Approval: HR for Issued Items
Will be submitted for approval:
Issuing of Work ID and Other Necessary Tools
Will be submitted
Tour of the Department and Introduction to Colleagues
During this task, you will be given a tour of the department to familiarize yourself with the layout and location of various facilities. You will also be introduced to your colleagues, who form an integral part of the Mortgage Default Management Team. Building positive relationships and effective communication with your colleagues is crucial for seamless teamwork and successful mortgage default management.
1
Break room
2
Meeting rooms
3
Printing station
4
Quiet space
5
Kitchenette
Overview of Current Default Cases
In this task, you will receive an overview of the current default cases. Understanding the existing cases will give you insights into the specific challenges, complexities, and patterns that can arise in mortgage default management. Analyze the cases, identify any trends or recurring issues, and propose potential strategies to address them effectively.
1
Case A
2
Case B
3
Case C
4
Case D
5
Case E
Meeting with Department Supervisor
Training on Debt Recovery Strategies
Review of Federal and State Mortgage Default Rules
Understanding the Roles and Responsibilities of a Default Management Specialist
Training on Communication Etiquette with Defaulters
Approval: Supervisor on Training completion
Will be submitted for approval:
Training on Mortgage Default Procedures and Techniques
