Templates
Mortgage Broker
Mortgage Loan Disbursement Officer Onboarding
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Mortgage Loan Disbursement Officer Onboarding

1
Introduction to the mortgage department and team
2
Review company's policies and procedures
3
Training on in-house software and technologies
4
Understanding the company's mortgage loan products
5
Training on review and verification of loan applications
6
Familiarization with processing loan disbursements
7
Understanding regulations related to mortgage loans
8
Issuing loan disclosures
9
Understanding the underwriting process
10
Training on customer service protocols
11
Understanding collection and foreclosure proceedings
12
Participate in a mock loan handling scenario
13
Understanding the role of credit bureaus in the loan process
14
Approval: Supervisor on the completion of training
15
Understanding the role of third-party entities in the mortgage process
16
Job shadowing a senior loan disbursement officer
17
Reviewing industry-specific terms and jargon
18
Understanding the company's privacy and customer data protection policies
19
Working on sample projects
20
Feedback session with the training supervisor