Assigning a mentor to guide the new hire through the process
2
Provide company policy and compliance literature
3
Complete online training on mortgage loan principles and procedures
4
Approval: completition of online training
5
Understanding the company's loan application process
6
Learning to manage and review loan applications for accuracy
7
Understanding the criteria and timeframes for mortgage loan exceptions
8
Train on using company's specific software and technologies for mortgage handling
9
Review and understand the risk issues related to mortgage loan exceptions
10
Approval: Review of risk issues understanding
11
Training on how to communicate effectively with loan processors and underwriters
12
Meeting with the compliance officer for understanding of regulatory standards
13
Approval: meeting with the compliance officer
14
Instruction on how to provide recommendations on exceptions to standard lending policies
15
Undertake a mock exercise on handling mortgage loan exceptions
16
Approval: Undertake a mock exercise
17
Becoming familiar with company culture and core values
18
Understand how to manage and maintain the loan exception records
19
Familiarize with department workflows and understand key contacts
Assigning a mentor to guide the new hire through the process
In this task, you will assign a mentor to guide the new hire through the onboarding process. The mentor will provide support, answer questions, and help the new hire navigate their role effectively. The mentorship program plays a crucial role in ensuring a smooth and successful onboarding experience. Who would you like to assign as the mentor?
Provide company policy and compliance literature
In this task, you will provide the new hire with access to company policy and compliance literature. This will help them understand the regulations and guidelines that govern the mortgage loan exception process. Please upload the relevant documents here.
Complete online training on mortgage loan principles and procedures
In this task, the new hire will complete online training modules that cover mortgage loan principles and procedures. The training will provide them with a solid foundation of knowledge on how mortgage loans work and the processes involved. Once completed, please enter the date of completion.
Approval: completition of online training
Will be submitted for approval:
Complete online training on mortgage loan principles and procedures
Will be submitted
Understanding the company's loan application process
In this task, the new hire will familiarize themselves with the company's loan application process. They will learn how to navigate the systems, gather necessary information from clients, and submit applications accurately. Are you confident in your understanding of the loan application process?
1
Very confident
2
Somewhat confident
3
Not confident
Learning to manage and review loan applications for accuracy
In this task, the new hire will learn how to effectively manage and review loan applications for accuracy. They will be trained on the techniques for identifying errors, inconsistencies, and incomplete information in applications. How do you plan to ensure accuracy in loan applications?
Understanding the criteria and timeframes for mortgage loan exceptions
In this task, the new hire will gain an understanding of the criteria and timeframes for mortgage loan exceptions. They will learn the conditions under which exceptions can be made and the deadlines for processing them. Please upload any reference materials or documents provided for this purpose.
Train on using company's specific software and technologies for mortgage handling
In this task, the new hire will receive training on using the company's specific software and technologies for mortgage handling. They will learn how to navigate the software, input data, generate reports, and utilize various features. Have you used similar software before?
1
Yes
2
No
Review and understand the risk issues related to mortgage loan exceptions
In this task, the new hire will review and understand the risk issues related to mortgage loan exceptions. They will gain insights into the potential risks involved, such as fraud, non-compliance, and reputational damage. How will you ensure adherence to risk mitigation measures?
Approval: Review of risk issues understanding
Will be submitted for approval:
Review and understand the risk issues related to mortgage loan exceptions
Will be submitted
Training on how to communicate effectively with loan processors and underwriters
In this task, the new hire will receive training on how to communicate effectively with loan processors and underwriters. They will learn the importance of clear and concise communication, as well as the specific communication channels and protocols within the organization. How do you plan to build effective communication with processors and underwriters?
Meeting with the compliance officer for understanding of regulatory standards
In this task, the new hire will have a meeting with the compliance officer to gain an understanding of regulatory standards. The compliance officer will provide insights into the legal and regulatory requirements that must be followed when handling mortgage loan exceptions. Please enter the date of the meeting.
Approval: meeting with the compliance officer
Will be submitted for approval:
Meeting with the compliance officer for understanding of regulatory standards
Will be submitted
Instruction on how to provide recommendations on exceptions to standard lending policies
In this task, the new hire will receive instruction on how to provide recommendations on exceptions to standard lending policies. They will learn how to assess individual cases, identify policy deviations, and propose appropriate solutions. Do you have any suggestions for improving the exception recommendation process?
Undertake a mock exercise on handling mortgage loan exceptions
In this task, the new hire will undertake a mock exercise on handling mortgage loan exceptions. This simulation will allow them to apply their knowledge, practice decision-making, and gain confidence in resolving exceptions. Please describe the outcome of the mock exercise.
Approval: Undertake a mock exercise
Will be submitted for approval:
Undertake a mock exercise on handling mortgage loan exceptions
Will be submitted
Becoming familiar with company culture and core values
In this task, the new hire will become familiar with the company culture and core values. They will learn about the organization's mission, vision, and guiding principles, as well as the expectations for behavior and professional conduct. Do you have any questions about the company culture or core values?
Understand how to manage and maintain the loan exception records
In this task, the new hire will understand how to manage and maintain the loan exception records. They will learn how to properly document exceptions, organize records, and ensure compliance with record-keeping requirements. How will you ensure the accuracy and accessibility of loan exception records?
Familiarize with department workflows and understand key contacts
In this task, the new hire will familiarize themselves with department workflows and understand key contacts. They will learn how processes flow within the department, who to contact for specific tasks or inquiries, and how to collaborate effectively. Have you identified any potential bottlenecks or areas for workflow improvement?