Mortgage Broker
Mortgage Loan Exception Specialist Onboarding
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Mortgage Loan Exception Specialist Onboarding

1
Assigning a mentor to guide the new hire through the process
2
Provide company policy and compliance literature
3
Complete online training on mortgage loan principles and procedures
4
Approval: completition of online training
5
Understanding the company's loan application process
6
Learning to manage and review loan applications for accuracy
7
Understanding the criteria and timeframes for mortgage loan exceptions
8
Train on using company's specific software and technologies for mortgage handling
9
Review and understand the risk issues related to mortgage loan exceptions
10
Approval: Review of risk issues understanding
11
Training on how to communicate effectively with loan processors and underwriters
12
Meeting with the compliance officer for understanding of regulatory standards
13
Approval: meeting with the compliance officer
14
Instruction on how to provide recommendations on exceptions to standard lending policies
15
Undertake a mock exercise on handling mortgage loan exceptions
16
Approval: Undertake a mock exercise
17
Becoming familiar with company culture and core values
18
Understand how to manage and maintain the loan exception records
19
Familiarize with department workflows and understand key contacts