Provide welcome package and job description
Provide introduction to the team and department
Initial HR paperwork completion
Checking compliance with regulatory requirements
Completing legal paperwork for employment verification
Provide understanding of mortgage processing procedures
Training for various company software and databases
Learning about mortgage products and services
Fraud detection and prevention training
Approval: Fraud Detection Training
Whistleblower policy orientation
Workplace safety and emergency procedures briefing
Introduction to the corporate culture and values
Meeting with team lead for role expectations briefing
Setting up company email and other necessary systems
Key performance indicators (KPIs) and targets briefing
Customer handling and communication training
Underwriting guidelines training
Approval: Underwriting Guidelines Training
