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Mortgage Secondary Market Analyst Onboarding

Delivery of Welcome Kit and Employee Handbook

Inform about the corporate culture and company policies

Creation of Employee ID and Access Badge

Setting up of Workstation and Deployment of Required Software

E-Learning:Housing Finance and Mortgage Basics

Hands-On Training: Use of Mortgage Analysis Tools

Workshop: The Secondary Mortgage Market Dynamics

Assign Mentor for the Onboarding Period

Discuss Job Roles and Responsibilities

Overview of Pipeline Management and Trading Activities

Introduction to Current Team and Key Stakeholders

Hands-On Training: Risk Management and Compliance

E-Learning: Introduction to Loan Servicing Rights

Field Visit: Experience Live Auction of Mortgage Securities

Understanding the Key Performance Parameters

Review of Training Program with Supervisor

Introduction to Customer Relationship Management Systems

Hands-On Training: Currency and Interest Rate Hedging

Discussion: Daily, Weekly, and Monthly Reporting Routines

Approval: Manager

Delivery of Welcome Kit and Employee Handbook

Ensure that the new analyst receives a warm welcome to the company by delivering their welcome kit and employee handbook. This task sets the foundation for their onboarding process, providing them with important information about the company, its values, and the policies they need to adhere to. What are some potential challenges they may face during this process? How can you assist in resolving those challenges?

Person in charge

Inform about the corporate culture and company policies

Create a welcoming environment for the new analyst by providing them with an overview of the corporate culture and company policies. Highlight the key values and principles that guide the organization and explain how they impact daily operations. What resources or tools can be used to effectively communicate this information?

Key values and principles

Resources or tools

1

Employee handbook
2

Company website
3

Intranet
4

Training materials

Facilitator

Creation of Employee ID and Access Badge

Ensure the new analyst has the necessary access and identification by creating their employee ID and access badge. This will allow them to navigate the office premises and access company systems and tools. What information is required to create their employee ID and access badge? What are the steps involved in this process?

Required information

Person in charge

Setting up of Workstation and Deployment of Required Software

Set up the workstation for the new analyst and deploy the required software. This task ensures that they have an efficient and functional workstation that allows them to perform their job effectively. What equipment and software are essential for their workstation? How can you ensure a smooth deployment process?

Essential equipment

1

Laptop
2

Monitor
3

Keyboard
4

Mouse
5

Headset

Required software

1

Microsoft Office Suite
2

Mortgage analysis software
3

CRM software
4

Communication tools
5

Data management tools

IT Support

E-Learning:Housing Finance and Mortgage Basics

Provide the new analyst with an e-learning module on housing finance and mortgage basics. This module will equip them with foundational knowledge and understanding, allowing them to analyze mortgage data effectively. What are the key topics that should be covered in this e-learning module? How can you ensure the module is engaging and interactive?

Key topics to cover

1

Mortgage types
2

Loan origination process
3

Principal and interest
4

Payment structures
5

Amortization

Training coordinator

Hands-On Training: Use of Mortgage Analysis Tools

Provide hands-on training to the new analyst on the use of mortgage analysis tools. This training will enable them to navigate and utilize these tools to analyze mortgage data and identify patterns and trends. How can you make the training sessions interactive and engaging? What challenges may arise during this training?

Challenges during training

Trainer

Workshop: The Secondary Mortgage Market Dynamics

Organize a workshop to educate the new analyst on the dynamics of the secondary mortgage market. This workshop will deepen their understanding of the market's intricacies, including the buying and selling of mortgage-backed securities. What are some key concepts and principles that should be covered in this workshop? How can you create an interactive learning experience?

Key concepts and principles

Workshop facilitator

Assign Mentor for the Onboarding Period

Assign a mentor to the new analyst who will guide and support them throughout the onboarding period. The mentor will provide valuable insights, advice, and assistance, helping the analyst become acclimated to their role and the company. How can you ensure a successful mentor-mentee relationship? What resources can be provided to the mentor?

Mentor

Discuss Job Roles and Responsibilities

Have a discussion with the new analyst regarding their job roles and responsibilities. This task clarifies their role within the team and the organization, ensuring that they understand their tasks and objectives. What are some possible challenges they may face in fulfilling their responsibilities? How can you address these challenges?

Job roles and responsibilities

Supervisor

Overview of Pipeline Management and Trading Activities

Provide the new analyst with an overview of pipeline management and trading activities. This task familiarizes them with the processes involved in managing mortgage pipelines and executing trades. What are the key steps in pipeline management? What tools or systems support pipeline management and trading activities?

Key steps in pipeline management

Tools or systems

Trainer

Introduction to Current Team and Key Stakeholders

Introduce the new analyst to their current team members and key stakeholders within the organization. This task fosters collaboration, networking, and relationship-building, allowing the analyst to understand the dynamics of the team and their key responsibilities. How can you facilitate effective introductions and interactions?

Team members

Key stakeholders

Team lead

Hands-On Training: Risk Management and Compliance

Provide hands-on training to the new analyst on risk management and compliance practices within the mortgage secondary market. This training equips them with the necessary skills to assess and mitigate risks and ensures adherence to regulatory requirements. How can you create interactive and practical training sessions? What potential risks should they be aware of?

Potential risks to be aware of

Risk management trainer

E-Learning: Introduction to Loan Servicing Rights

Deliver an e-learning module introducing the new analyst to loan servicing rights. This module provides an understanding of the responsibilities and processes involved in servicing mortgage loans. How can you make this module engaging and informative? What potential challenges may arise during their learning process?

Challenges during learning process

Training coordinator

Field Visit: Experience Live Auction of Mortgage Securities

Arrange for the new analyst to participate in a field visit to a live auction of mortgage securities. This hands-on experience exposes them to the practical aspects of the secondary mortgage market and provides valuable insights into the auction process. How can you ensure they gain a comprehensive understanding of the auction dynamics?

Field visit coordinator

Understanding the Key Performance Parameters

Help the new analyst understand the key performance parameters that are used to evaluate their work in the secondary mortgage market. This task clarifies the metrics and targets they will be measured against and sets expectations for performance. What are the key performance parameters they need to be aware of? What resources can assist in monitoring their performance?

Key performance parameters

Monitoring resources

1

CRM system
2

Performance dashboard
3

Reporting templates
4

Supervisor feedback

Supervisor

Review of Training Program with Supervisor

Conduct a review of the training program with the new analyst's supervisor. This task allows for feedback and reflection on the effectiveness of the training and identifies areas for improvement. What aspects of the training program should be reviewed? How can you create a constructive feedback session?

Aspects of the training program to review

Supervisor

Introduction to Customer Relationship Management Systems

Introduce the new analyst to the customer relationship management (CRM) systems used in the organization. This task familiarizes them with the tools and processes involved in managing customer relationships and ensures they are able to navigate and utilize the CRM effectively. What CRM systems are used in the organization? What features and functionalities should they be aware of?

CRM systems used

1

Salesforce
2

HubSpot
3

Microsoft Dynamics
4

Zoho CRM
5

Oracle CRM

Features and functionalities

CRM trainer

Hands-On Training: Currency and Interest Rate Hedging

Provide hands-on training to the new analyst on currency and interest rate hedging strategies in the secondary mortgage market. This training equips them with the skills to analyze and mitigate currency and interest rate risks in mortgage portfolios. How can you ensure practical application and understanding of these strategies?

Hedging trainer

Discussion: Daily, Weekly, and Monthly Reporting Routines

Engage in a discussion with the new analyst about their daily, weekly, and monthly reporting routines. This task ensures they understand the reporting requirements and can effectively monitor and communicate their work and progress. What are the key reports they need to prepare? How can you support them in meeting reporting deadlines?

Key reports to prepare