Templates
Managed Service Provider
MSP IT Operations Analyst Onboarding
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MSP IT Operations Analyst Onboarding

1
Introduction to the Team and Company Culture
2
Assignment of Mentor for New Employee
3
Providing Employment Contract and Documents
4
Providing Required Tools: Computer, Software, Access Credentials
5
Tour of the Workspace and Facilities
6
Setting up Communication Tools: Email, Internal Messaging
7
Overview of IT Operations Policies and Procedures
8
Introduction to the Company's IT Infrastructure
9
Training on Incident Management System
10
Training on Knowledge Management Tool
11
Brief on Active Projects and Assign first assignment
12
Approval: Team Lead for First Assignment
13
Train on Security Protocols and Data Protection
14
Introduction to Compliance Standards Specific to the Company
15
Training on Problem and Change Management
16
Approval: IT Operations Manager on Overall Readiness
17
Introduction to Service Level Agreement Metrics and Reporting
18
Meeting with Cross-Functional Teams
19
Introduction to Company's Products/Services
20
Assigned First Task: Analyze Current IT Incident