Ensure Patient Understanding of Medication Use Instruction
15
Provide patient with Re-fill Reminder if necessary
16
Adhere to Health, Safety and Hygiene Standards
17
Confirm Completion of Transaction with Patient
18
Approval: Transaction Completion
19
Organize Work Area for the Next Patient
20
Plan for Restocking of Medication if necessary
Check Prescription Details
Verify the accuracy of the prescription details provided by the healthcare professional. This task ensures that the correct medication and dosage are dispensed to the patient. Pay attention to the patient's name, prescription date, medication name, dosage instructions, and any additional notes or special instructions.
Verify Patient Information
Confirm the patient's information provided on the prescription or in the pharmacy system. This task ensures that the medication is dispensed to the correct individual. Check the patient's full name, date of birth, address, and contact details. Make sure the information matches the prescription and any previous records.
Cross-check Drug Interactions
Evaluate potential drug interactions based on the patient's medication history. This task aims to prevent adverse effects and ensure the patient's safety. Review the prescribed medication and compare it with the patient's current medications, allergies, and health conditions. Consult the pharmacy software or resources for drug interaction alerts.
Review and Verify Drug Dosages
Carefully check the prescribed medication's dosage instructions. This task guarantees that the patient receives the correct amount of medication. Confirm the dosage form, strength, frequency, and duration of use. Use the pharmacy software, drug references, or consult with the healthcare professional if there are any concerns or discrepancies.
Approval: Drug Dosage
Will be submitted for approval:
Review and Verify Drug Dosages
Will be submitted
Check Availability of the Prescribed Medication
Ensure that the prescribed medication is in stock or can be ordered in a timely manner. This task prevents delays in medication dispensing and improves patient satisfaction. Check the inventory system, consult with other pharmacists or suppliers if necessary, and inform the patient of any potential waiting time or alternative medication options.
1
In Stock
2
Requires Ordering
Oversee Prescription Filling Process
Supervise the prescription filling process to ensure accuracy and compliance with legal and ethical standards. This task involves coordinating with pharmacy technicians in dispensing medications. Observe the technicians' workflow, monitor their adherence to safety procedures, and provide guidance or clarification if needed.
1
Adhering
2
Needs Improvement
Perform Medication Counselling if necessary
Communicate with the patient to provide essential information and ensure their understanding of the prescribed medication. This task aims to improve medication adherence and minimize medication-related problems. Offer counseling on medication administration, potential side effects, storage instructions, and the importance of compliance.
Prepare and Package Medication for Dispensing
Accurately assemble and label the prescribed medication to facilitate easy identification and proper administration. This task involves counting pills, measuring liquids, and utilizing appropriate packaging materials. Double-check the medication and dosage before sealing the package for dispensing.
1
Pill bottle
2
Blister pack
3
Plastic bag
4
Syringe
Final Check before Dispensing Medication
Conduct a final review of the prepared medication and associated documentation before providing it to the patient. This task ensures the accuracy, quality, and completeness of the dispensed medication. Verify the medication's physical appearance, label information, expiration date, and any required auxiliary labels.
Update Patient Records with Prescription Details
Record the prescription details accurately in the patient's pharmacy records. This task maintains a comprehensive and up-to-date medication history for the patient. Enter the medication name, dosage, instructions, dispensing date, and any relevant notes or recommendations from the healthcare professional.
Approval: Prescription Records
Will be submitted for approval:
Update Patient Records with Prescription Details
Will be submitted
Prepare an Invoice for the Medication
Generate an invoice for the dispensed medication. This task ensures accurate billing and facilitates smooth financial transactions. Include the medication name, quantity, price per unit, any applicable discounts, and the total amount due. Provide a breakdown of costs and payment options if necessary.
Ensure Patient Understanding of Medication Use Instruction
Confirm that the patient comprehends the proper use and administration of the prescribed medication. This task promotes medication safety and improves treatment outcomes. Assess the patient's understanding of dosage instructions, potential side effects, storage requirements, and any necessary precautions.
1
Understands
2
Needs Further Explanation
Provide patient with Re-fill Reminder if necessary
Offer the patient a refill reminder to ensure continuous medication therapy. This task helps patients stay on track with their treatment and promotes medication adherence. Inquire about the patient's preferred method of reminder (phone call, email, text message) and document it for future follow-up.
1
Phone call
2
Email
3
Text message
Adhere to Health, Safety and Hygiene Standards
Maintain a safe and clean work environment by strictly following health, safety, and hygiene standards. This task ensures the well-being of both the pharmacist and the patient. Adhere to personal protective equipment (PPE) guidelines, proper hand hygiene, and disposal regulations for hazardous materials, if applicable.
1
Wearing protective gloves
2
Using hand sanitizer
3
Proper waste disposal
Confirm Completion of Transaction with Patient
Verify that the transaction is complete, and the patient is satisfied with the service provided. This task promotes customer satisfaction and allows for timely feedback or issue resolution. Thank the patient for their business and address any remaining questions or concerns before concluding the transaction.
1
Satisfied
2
Not Satisfied
Approval: Transaction Completion
Will be submitted for approval:
Confirm Completion of Transaction with Patient
Will be submitted
Organize Work Area for the Next Patient
Arrange and clean the work area to prepare for the next patient. This task ensures an efficient workflow, reduces potential errors, and maintains a professional appearance. Put away supplies, discard waste properly, sanitize surfaces, and organize documents or tools for easy accessibility.
1
Tidying up shelves
2
Sanitizing countertops
3
Sorting paperwork
Plan for Restocking of Medication if necessary
Evaluate the inventory levels to determine if medications need to be reordered. This task prevents stock-outs and ensures a continuous supply of essential medications. Check the inventory system, review medication usage trends, and create a restocking plan based on anticipated demand and lead time.
