Property Maintenance Assistant Onboarding

Take the new assistant on a comprehensive tour of the property to familiarize them with the different areas. Highlight key features, facilities, and any specific instructions or guidelines for each area. Encourage questions and provide insights into the property's history and unique aspects. Form fields: 1. members: Please select the person who conducted the property tour. 2. longText: Share any interesting facts or stories about the property that were shared during the tour. 3. subtasks: Check the areas that were visited during the tour (e.g., lobby, swimming pool, gym, rooftop). 4. numbers: Enter the contact number of the person conducting the tour.

Provide a detailed introduction to the property software management systems. Explain the purpose of each system and how they contribute to efficient property maintenance. Demonstrate the process of accessing and navigating the systems, including relevant log-in credentials. Emphasize the importance of data accuracy and security. Offer hands-on practice and address any questions or concerns. Form fields: 1. subtasks: Check the software management systems introduced. 2. members: Name of the person providing the introduction.

Walk the assistant through the tools and equipment commonly used for property maintenance tasks. Explain the purpose, proper usage, and safety precautions for each tool or equipment. Provide demonstrations and allow the assistant to practice using them under supervision. Address any concerns or questions. Ensure the assistant understands the importance of proper tool handling and maintenance. Form fields: 1. subtasks: Check the tools and equipment taught. 2. members: Name of the person providing the training.

Conduct a thorough walkthrough of the property's safety protocols and guidelines. Explain the importance of adhering to safety procedures to prevent accidents and ensure a secure environment for residents and staff. Cover topics such as emergency exits, fire safety, hazardous materials, and personal protective equipment (PPE). Provide practical examples and clarify any doubts. Ensure the assistant understands the consequences of non-compliance with safety protocols. Form fields: 1. multiChoice: Select the safety protocols and guidelines covered. 2. members: Name of the person conducting the walkthrough.

Outline the routine maintenance tasks that the assistant will be responsible for. Explain the frequency, procedures, and any specific requirements for each task. Discuss the expected outcomes and any challenges that may arise. Provide examples and demonstrate the correct execution of each task. Encourage the assistant to ask questions and seek clarification. Form fields: 1. subtasks: Check the routine maintenance tasks assigned to the assistant. 2. members: Name of the person assigning the tasks.

Explain the emergency maintenance tasks that the assistant may be required to handle in urgent situations. Discuss the procedures, priorities, and communication channels for reporting and resolving emergencies. Stress the importance of quick response and clear communication during emergencies. Address any concerns or questions regarding emergency maintenance tasks. Form fields: 1. subtasks: Check the emergency maintenance tasks assigned. 2. members: Name of the person assigning the tasks.

Clearly assign specific responsibilities to the assistant based on their skills and capacity. Provide checklists or job aids that outline the tasks and expectations. Emphasize the importance of accountability and timely completion of assigned responsibilities. Encourage the assistant to seek assistance or clarification when needed. Form fields: 1. members: Name of the person assigning responsibilities. 2. dropdown: Select the type of checklist provided.

Deliver comprehensive training on customer service protocols specific to the property maintenance role. Cover topics such as effective communication, conflict resolution, and maintaining a positive customer experience. Provide examples and scenarios for practice. Encourage the assistant to ask questions and share their thoughts on providing excellent customer service. Form fields: 1. members: Name of the person conducting the training. 2. multiChoice: Select the customer service protocols covered.

Introduce the assistant to team members and departments they will frequently interact with. Provide brief profiles of each team member and explain their role and responsibilities. Highlight the key contact persons for different issues or tasks. Facilitate opportunities for the assistant to connect and establish relationships with team members. Form fields: 1. subtasks: Check the team members and departments introduced. 2. members: Name of the person conducting the introduction.

Review the property's legalities and rules to ensure the assistant's compliance with applicable laws, regulations, and policies. Explain the consequences of non-compliance and highlight any recent updates or changes. Discuss specific rules related to maintenance activities and interactions with residents. Answer any questions and clarify any misunderstood legal requirements. Form fields: 1. subtasks: Check the property legalities and rules reviewed. 2. members: Name of the person conducting the review.

Assist the assistant in setting up their company email account and familiarize them with the communication tools used within the organization. Provide step-by-step instructions for email account setup, including configuring signatures and email preferences. Introduce and explain the purpose of other communication tools, such as instant messaging platforms or project management software. Offer hands-on support and address any technical difficulties. Form fields: 1. email: Enter the assistant's preferred email address. 2. members: Name of the person assisting with the setup.

Provide the assistant with the required uniform and a personalized badge. Explain the dress code and proper uniform usage guidelines. Ensure the assistant understands the importance of presenting a professional image and maintaining a neat appearance. Answer any questions regarding the uniform and badge. Form fields: 1. dropdown: Select the assistant's uniform size. 2. members: Name of the person providing the uniform and badge.

Conduct training on the proper use of personal protective equipment (PPE) required for property maintenance tasks. Explain the purpose, correct fitting, and maintenance of each PPE item. Demonstrate the proper donning and doffing procedures. Emphasize the importance of using PPE to ensure personal safety and prevent accidents. Address any concerns or questions regarding PPE. Form fields: 1. subtasks: Check the personal protective equipment (PPE) items covered in the training. 2. members: Name of the person conducting the training.

Ensure the assistant understands the process and importance of work orders. Explain how work orders are generated, assigned, and tracked. Clarify the necessary information to include in a work order and the required documentation. Provide examples and scenarios for practice. Address any questions or concerns regarding work orders. Form fields: 1. members: Name of the person explaining work orders.

Assist the assistant in installing the necessary software and applications on their work devices. Provide step-by-step instructions for software installation and configuration. Explain the purpose and usage of each software or application. Ensure the assistant's devices meet the required specifications. Offer support and address any technical difficulties during the installation process. Form fields: 1. subtasks: Check the software and applications installed. 2. members: Name of the person assisting with the installations.

Ensure the assistant has a clear understanding of the property's emergency protocols. Review the procedures for different types of emergencies, such as fire, flood, or power outage. Discuss the roles and responsibilities of the assistant during emergency situations. Provide examples and scenarios for practice. Address any questions or concerns regarding emergency protocols. Form fields: 1. members: Name of the person reviewing emergency protocols.

Deliver training on the property's inventory management system and the process of ordering supplies. Explain how to access and navigate the system, check available inventory, and place orders. Discuss the importance of maintaining accurate inventory records and monitoring stock levels. Provide practical examples and hands-on practice. Answer any questions and address concerns related to inventory and supply ordering. Form fields: 1. members: Name of the person conducting the training.

Perform a formal handover of property keys and access codes to the assistant. Explain the significance of key control and the importance of keeping codes confidential. Instruct the assistant on proper key handling, storage, and usage. Provide a written record of all assigned keys and codes. Answer any questions and address concerns regarding key and code management. Form fields: 1. fileUpload: Upload the written record of assigned keys and codes. 2. members: Name of the person performing the handover.

Schedule a meeting between the assistant and their supervisor to discuss expectations, goals, and feedback mechanisms. Outline the supervisor's role in supporting the assistant's professional growth and development. Address any questions or concerns the assistant may have about their role or responsibilities. Encourage open communication and establish a positive working relationship. Form fields: 1. members: Name of the supervisor. 2. date: Select the meeting date and time.