Training on business software and tools used in daily activities
6
Explain data collection and analysis methods used in retail structured products
7
Overview of company's strategy and goals
8
Understanding of the regulatory framework within which the company operates
9
Provide analyst-specific operational procedures and guidelines
10
Shadow seasoned analyst for firsthand knowledge
11
Training on handling customer complaints and inquiries related to retail structured products
12
Approval: Senior Analyst
13
Provide company policies and rules on privacy, confidentiality and data protection
14
Miscellaneous safety training (i.e. fire, evacuation)
15
Introduce to team's communication methods and collaboration tools
16
Assign mentor for continuous guidance and support
17
Practical assignment to assess comprehension
18
Approval: Mentor
19
Completion of probation period review by HR
20
Approval: HR
Welcome email and introduction to team members
Compose a friendly email welcoming the new analyst to the team. Include a brief introduction of yourself and other team members. Highlight how the new analyst's presence will contribute to the team's success. Explain the importance of teamwork and collaboration. Encourage the new analyst to reach out to team members for any questions or support.
Setup workstation and provide necessary resources
Ensure the new analyst's workstation is properly set up. Prepare all necessary equipment, such as a computer, monitor, keyboard, and mouse. Provide access to relevant software and tools. Check that all hardware and software are functioning correctly. Assist in any technical setup required. Inform the analyst of any additional resources available for their work.
1
Computer
2
Monitor
3
Keyboard
4
Mouse
5
Software
Introduction to company's structured products
Introduce the new analyst to the range of structured products offered by the company. Explain the main features and benefits of each product. Provide examples of how these products are used by customers. Highlight any unique aspects or competitive advantages of the company's structured products. Encourage the analyst to ask questions and explore further resources for better understanding.
Overview of analyst responsibilities and tasks
Outline the key responsibilities and tasks expected from the new analyst. Explain the importance of each responsibility and how it contributes to the overall goals of the team and the company. Discuss any specific challenges associated with the role and provide guidance on how to handle them. Emphasize the need for attention to detail, accuracy, and effective time management.
Training on business software and tools used in daily activities
Provide training on the business software and tools commonly used by retail structured products analysts. Demonstrate the functionalities and features of each tool. Explain how these tools streamline workflows and enhance productivity. Allow the new analyst to practice using the tools and address any questions or concerns. Encourage the analyst to explore further resources for self-guided learning.
1
CRM software
2
Data analysis software
3
Document management software
4
Communication tools
5
Project management software
Explain data collection and analysis methods used in retail structured products
Detailed explanation of the data collection and analysis methods followed by retail structured products analysts. Describe the sources of data, such as customer transactions and market data. Discuss the tools and techniques used for data analysis, including statistical analysis and modeling. Provide examples to illustrate how data analysis informs decision-making in the context of retail structured products.
Overview of company's strategy and goals
Present an overview of the company's strategy and goals to the new analyst. Explain the key objectives and how they align with the industry trends and customer needs. Describe the target market and the competitive landscape. Discuss any ongoing initiatives or future plans that contribute to the company's growth. Encourage the analyst to explore further resources for a deeper understanding of the company's strategy.
Understanding of the regulatory framework within which the company operates
Educate the new analyst about the regulatory framework applicable to the company's operations in the retail structured products sector. Explain the relevant laws and regulations governing the industry. Discuss the compliance requirements and the consequences of non-compliance. Provide examples or case studies that highlight the importance of adhering to the regulatory framework.
Provide analyst-specific operational procedures and guidelines
Provide the new analyst with detailed operational procedures and guidelines specific to their role as a retail structured products analyst. Explain the step-by-step processes for various tasks, such as product analysis, risk assessment, and performance evaluation. Highlight any important considerations or best practices. Encourage the analyst to refer to these guidelines whenever needed.
Shadow seasoned analyst for firsthand knowledge
Arrange for the new analyst to shadow a seasoned analyst in the team. This will provide an opportunity for firsthand knowledge transfer and practical exposure. Coordinate the schedule and ensure the seasoned analyst is available. Encourage the new analyst to actively observe, ask questions, and take notes during the shadowing sessions.
Training on handling customer complaints and inquiries related to retail structured products
Conduct training on effectively handling customer complaints and inquiries specifically related to retail structured products. Explain the customer service standards and protocols to follow. Share techniques to de-escalate situations and resolve issues satisfactorily. Provide examples of common customer scenarios and how to handle them. Emphasize the importance of empathy and professionalism in customer interactions.
1
Customer service standards
2
De-escalation techniques
3
Issue resolution protocols
4
Common customer scenarios
5
Empathy and professionalism
Approval: Senior Analyst
Will be submitted for approval:
Training on handling customer complaints and inquiries related to retail structured products
Will be submitted
Provide company policies and rules on privacy, confidentiality and data protection
Share the company's policies and rules regarding privacy, confidentiality, and data protection with the new analyst. Explain the importance of maintaining the confidentiality of customer information and sensitive data. Discuss the specific policies and legal obligations that the analyst must adhere to. Provide examples or case studies that demonstrate the repercussions of privacy or data breaches.
Miscellaneous safety training (i.e. fire, evacuation)
Conduct miscellaneous safety training to ensure the new analyst is aware of the safety protocols in case of emergencies such as fires and evacuations. Explain the designated escape routes, evacuation procedures, assembly points, and emergency contact information. Share any additional safety guidelines specific to the office or building. Encourage the analyst to ask questions for better clarity.
1
Fire safety
2
Emergency evacuation
3
Assembly points
4
Emergency contacts
5
Additional safety guidelines
Introduce to team's communication methods and collaboration tools
Introduce the new analyst to the team's preferred communication methods and collaboration tools. Explain how the team communicates and collaborates on a day-to-day basis. Demonstrate the proper use of communication channels, such as email, instant messaging, and video conferencing. Familiarize the analyst with the collaboration tools used for sharing files, organizing tasks, and tracking progress.
1
Email
2
Instant messaging
3
Video conferencing
4
File sharing
5
Task management
Assign mentor for continuous guidance and support
Assign a mentor to the new analyst to provide continuous guidance and support throughout the onboarding process. Select a mentor who has relevant experience and expertise in retail structured products analysis. Inform both the mentor and the new analyst about their roles and expectations. Encourage regular check-ins and mutual feedback for effective mentorship.
Practical assignment to assess comprehension
Assign a practical assignment to assess the new analyst's comprehension of the training material and their ability to apply it in a real-world scenario. Provide clear instructions, relevant data or case studies, and a deadline for completion. Specify the criteria for evaluation or grading. Encourage the new analyst to seek clarification if needed.
Approval: Mentor
Will be submitted for approval:
Shadow seasoned analyst for firsthand knowledge
Will be submitted
Completion of probation period review by HR
Schedule a final review meeting with the new analyst and the HR representative at the end of the probation period. Discuss the overall performance, achievements, and any areas for improvement. Provide constructive feedback and guidance for professional development. Evaluate the analyst's adherence to the company's policies and regulations. Determine whether the analyst's probation period will be successfully completed.
