Set up sales targets and key performance indicators
12
Provide access to customer relationship management system
13
Schedule meetings with major clients
14
Plan one-on-one with the manager
15
Set up regular check-in and feedback sessions
16
Provide Sales & Trading rules and regulations documentation
17
Approval: HR for completion of regulatory and compliance trainings
18
Assign initial client portfolio
19
Review and sign employee agreement and confidentiality arrangement
20
Ensure associate’s presence on internal communication channels
Send welcome email to the associate
Send a warm and friendly welcome email to the new associate, introducing them to the company and the team. Express excitement about their joining and provide them with all the necessary information and resources they need to get started. Ask them to reply to confirm receipt of the email.
Welcome to the Team!
Provide a rundown of the company and department
Give the new associate an overview of the company and department. Explain the company's mission, values, and key objectives. Describe the structure of the department and its role within the organization. Highlight the major clients and markets the department serves.
Assign a mentor or buddy to the new associate
Pair the new associate with an experienced mentor or buddy who can provide guidance and support throughout the onboarding process. The mentor should be someone knowledgeable in the sales and trading department, available to answer questions, clarify procedures, and assist with any challenges the associate might face.
Provide equipment and necessary sales tools
Equip the new associate with the necessary tools and equipment to perform their role effectively. Provide them with a laptop/desktop computer, mouse, and other sales-related tools they may require. Ensure that all necessary software and applications are installed and properly configured.
1
Laptop
2
Desktop computer
3
Mouse
4
Sales software
5
CRM system
Approval: IT for system access and email setup
Will be submitted for approval:
Provide equipment and necessary sales tools
Will be submitted
Conduct an orientation session
Organize an orientation session for the new associate to introduce them to the company's culture, values, and policies. Provide an overview of the company's mission and vision. Explain the expected behavior and professional ethics expected from all employees.
Present an overview of the clients and markets
Present a comprehensive overview of the clients the associate will be working with and the markets they will be operating in. Provide information on the key characteristics of the clients, their needs, and expectations. Explain the dynamics of the markets, including trends, challenges, and opportunities.
Schedule product and services training
Arrange training sessions for the new associate to familiarize them with the company's products and services. Provide detailed information on the features, benefits, and target audience of each product or service. Ensure the associate understands the competitive landscape and the unique selling points of the company's offerings.
Approval: Training completion by line manager
Will be submitted for approval:
Schedule product and services training
Will be submitted
Introduce to the team and key stakeholders
Introduce the new associate to the rest of the team members and key stakeholders within the department. Arrange a meeting or a virtual introduction session where everyone can meet and interact. Share relevant contact information and encourage the associate to reach out to team members as needed.
Set up sales targets and key performance indicators
Define clear sales targets and key performance indicators (KPIs) for the new associate. Provide them with measurable goals and objectives that align with the overall sales and trading strategy. Discuss the importance of meeting and exceeding these targets to drive success.
Provide access to customer relationship management system
Grant the new associate access to the company's customer relationship management (CRM) system. Provide them with the necessary login credentials and guide them on how to navigate and utilize the CRM system effectively.
Schedule meetings with major clients
Arrange meetings between the new associate and major clients to establish a connection and build relationships. Coordinate with both parties to determine a suitable date and time for the meetings. Provide an agenda and any relevant background information to ensure productive discussions.
Plan one-on-one with the manager
Schedule a one-on-one meeting between the new associate and their manager. During this meeting, the manager can provide guidance, discuss expectations, and address any questions or concerns the associate may have. Set aside dedicated time to ensure a productive and open conversation.
Set up regular check-in and feedback sessions
Establish a schedule for regular check-in and feedback sessions with the new associate. These sessions will provide opportunities for the associate to discuss their progress, seek guidance, and receive feedback on their performance. Encourage open communication and create a supportive environment.
1
Weekly
2
Bi-weekly
3
Monthly
4
Quarterly
5
As needed
Provide Sales & Trading rules and regulations documentation
Share the Sales & Trading rules and regulations documentation with the new associate. This document outlines the policies, guidelines, and compliance requirements that must be followed in the sales and trading department. Ensure the associate reads and understands the content.
Approval: HR for completion of regulatory and compliance trainings
Assign initial client portfolio
Assign a portfolio of initial clients to the new associate. These clients should align with the associate's skills, experience, and the department's target market. Provide the associate with necessary background information, client profiles, and any specific instructions or strategies to manage the clients effectively.
1
Client A
2
Client B
3
Client C
4
Client D
5
Client E
Review and sign employee agreement and confidentiality arrangement
Review the employee agreement and confidentiality arrangement with the new associate. Ensure they fully understand the terms and conditions outlined in the agreement. Once reviewed, ask the associate to sign the agreement as a commitment to abide by the stated obligations and maintain the confidentiality of sensitive information.
Ensure associate’s presence on internal communication channels
Ensure the new associate has access to and is present on all the relevant internal communication channels. This includes email groups, chat platforms, and any other tools or platforms used for internal communication. Confirm that the associate is aware of the communication norms and guidelines within the organization.
