Streamline your asset's lifecycle using the ServiceNow Asset Management Process - process initiation to report generation for efficient asset tracking and use.
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Create and assign Asset Management request
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Identify asset details
3
Validate asset information
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Approval: Asset Information
5
Check asset stock and availability
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Approval: Stock Verification
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Update Status to In Progress
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Document the physical inspection findings
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Approval: Inspection Consensus
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Allocate Barcode and QR code to the Asset
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Update the asset's location on the tracking system
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Approval: Location Verification
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Update user profile with asset information
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Approval: Profile Update
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Prepare asset for deployment
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Dispatch asset
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Update Status to Deployed
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Update the Asset Register
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Approval: Asset Register Verification
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Generate and send Asset Management report
Create and assign Asset Management request
Create and assign a request for asset management. This task plays a crucial role in initiating the asset management process. The desired result is a properly assigned request ready for further processing. Do you have all the necessary details to create the request? If not, please gather all necessary information before proceeding. Ensure that the request is assigned to the appropriate team or individual.
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High
2
Medium
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Low
Identify asset details
While managing the asset, it is essential to obtain all relevant information. This task helps in identifying the asset's crucial details. Collect as much information as possible to ensure accurate asset management. What information can you gather about the asset?
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Laptop
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Desktop
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Printer
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Monitor
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Server
Validate asset information
Ensure that the provided asset information is accurate and complete. This task helps in validating the asset details obtained earlier. Review the provided information for any inaccuracies or missing details. If required, reach out to stakeholders for clarification or additional information. Can you confirm that the asset details are correct?
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Excellent
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Good
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Fair
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Poor
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Damaged
Approval: Asset Information
Will be submitted for approval:
Validate asset information
Will be submitted
Check asset stock and availability
Verify the availability of the asset in the stock before proceeding further. This task ensures that the required asset is in stock and available for deployment. Perform a stock check to confirm availability. Are there sufficient assets available in stock?
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Available
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Out of Stock
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To be Ordered
Approval: Stock Verification
Will be submitted for approval:
Check asset stock and availability
Will be submitted
Update Status to In Progress
Move the request status to 'In Progress' once all necessary details are gathered and validated. This task highlights the progress made in the asset management process. Ensure that the status is accurately updated. Can you change the status of the request to 'In Progress'?
Document the physical inspection findings
Conduct a physical inspection of the asset to identify any visible damages or issues. This task helps in documenting the findings of the inspection. Take necessary photographs or notes to support the documentation process. Document the inspection findings in detail. What issues or damages did you find during the physical inspection?
Approval: Inspection Consensus
Will be submitted for approval:
Document the physical inspection findings
Will be submitted
Allocate Barcode and QR code to the Asset
Assign a unique barcode and QR code to the asset for easy identification and tracking. This task ensures that the asset is properly labeled with the allocated codes. Follow the proper labeling procedure and securely attach the codes to the asset. Have you allocated the barcode and QR code to the asset?
Update the asset's location on the tracking system
Update the asset's location information on the tracking system to keep it accurate and up-to-date. This task ensures that the asset's location is properly recorded for easy retrieval. Update the location details based on the asset's current placement. Have you updated the asset's location on the tracking system?
Approval: Location Verification
Will be submitted for approval:
Update the asset's location on the tracking system
Will be submitted
Update user profile with asset information
If necessary, update the user's profile with the asset information to link them effectively. This task helps in associating the user with the allocated asset. Ensure that the necessary profile updates are made accurately. Have you updated the user's profile with the asset information?
Approval: Profile Update
Will be submitted for approval:
Update user profile with asset information
Will be submitted
Prepare asset for deployment
Get the asset ready for deployment by performing any necessary configurations or installations. This task plays a vital role in preparing the asset for its intended use. Make sure all required steps are completed before proceeding. Is the asset prepared and ready for deployment?
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Operating System
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Software Applications
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Security Updates
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Network Configuration
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Hardware Drivers
Dispatch asset
Send the prepared asset to its designated destination. This task ensures that the asset is dispatched securely and reaches the intended location. Follow the necessary dispatch procedures for a smooth transition. Have you dispatched the asset to its designated location?
Update Status to Deployed
Change the asset's status to 'Deployed' once it reaches the destination. This task marks the successful deployment of the asset. Make sure to accurately update the status. Can you change the asset's status to 'Deployed'?
Update the Asset Register
Update the asset register to reflect the changes made during the asset management process. This task ensures that the asset register stays up-to-date and accurately represents the assets in inventory. Update the register with the necessary information. Have you updated the asset register?
Approval: Asset Register Verification
Will be submitted for approval:
Update the Asset Register
Will be submitted
Generate and send Asset Management report
Create an asset management report summarizing the entire process and its outcomes. This task helps in documenting the key findings and actions taken. Generate the report detailing the asset's journey and send it to the appropriate stakeholders. Do you have all the necessary information to generate the report?
