Introduction to Supermarket Environment and Services
3
Understanding the Responsibilities and Duties of a Barista
4
Basic Training on Customer Service
5
Learn about different types of coffee and beverages
6
Approval: Understanding of Drinks Menu
7
Use of Coffee Machine and other Kitchen Appliances
8
Health and Safety Code Compliance
9
Tutorial: How to make a Standard Cup of Coffee
10
Product Knowledge Training
11
Approval: Coffee Preparation Skills
12
Understanding Inventory Management
13
Maintain Cleanliness and Hygiene of the Area
14
Learning the Point of Sale System
15
Cash Handling and Financial Transactions
16
Customer Complaint Handling
17
Approval: Point of Sale System Usage
18
Attend the first meeting with the Team
19
Review: Understanding of Company's Policies and Guidelines
20
End of Onboarding Session
New Hire Paperwork Submission
Welcome to the team! Before we get started, we need you to submit the necessary paperwork. This includes your personal details, tax forms, and other important documents. Your submission will allow us to complete your onboarding process and get you ready to work. Please make sure to provide accurate information and double-check all the documents. If you have any questions or need assistance, feel free to reach out to the HR department. We're excited to have you on board!
Introduction to Supermarket Environment and Services
Now that your paperwork is in order, let's dive into the world of our supermarket and its services. Here, you'll learn about the unique features, departments, and offerings we have. Take some time to familiarize yourself with the layout of the store and the various sections such as the bakery, deli, and produce. Explore the different departments and services we provide to our customers. Be sure to ask questions and seek assistance from your team if you need any guidance. It's important to know our store inside out to provide exceptional service!
1
Bakery
2
Deli
3
Produce
4
Meat & Seafood
5
Dairy
1
Catering
2
Online Grocery Delivery
3
In-store Pickup
4
Floral Arrangements
5
Tasting Events
Understanding the Responsibilities and Duties of a Barista
As a barista, you play a vital role in our supermarket's coffee shop. You'll be responsible for creating delicious coffees and beverages while providing excellent customer service. Your duties include preparing and serving beverages, operating coffee machines, taking customer orders, and maintaining cleanliness in your work area. To become an exceptional barista, it's crucial to understand your responsibilities and duties. Familiarize yourself with our coffee menu, speciality drinks, and standard operating procedures. Take note of any health and safety guidelines associated with the barista role. A strong grasp of your responsibilities will help you excel in your position!
Basic Training on Customer Service
Quality customer service is at the heart of our supermarket's values. As a barista, you'll have direct interactions with customers and will play a significant role in creating a positive experience for them. In this training, you'll learn about the importance of customer service, effective communication techniques, and how to handle challenging situations. Take the time to understand our customer service standards and how they align with our brand. Remember, each interaction with a customer is an opportunity to showcase our commitment to exceptional service!
1
Active listening
2
Empathy
3
Problem-solving
4
Product knowledge
5
Timeliness
1
Resolving a customer complaint
2
Offering assistance without being asked
3
Remembering a regular customer's name
4
Providing recommendations based on customer preferences
5
Ignoring a customer's request
Learn about different types of coffee and beverages
As a barista, it's important to have a good knowledge of different types of coffee and beverages. In this task, you'll explore the various types of coffee drinks, brewing methods, and the ingredients used in each. Dive into the world of espresso, cappuccino, latte, and other popular coffee beverages. Familiarize yourself with the unique characteristics of each beverage and the preferences of our customers. As you broaden your knowledge, you'll be able to make personalized recommendations and craft delicious beverages that cater to individual tastes!
1
Latte
2
Drip coffee
3
Americano
4
Mocha
5
Cappuccino
Approval: Understanding of Drinks Menu
Will be submitted for approval:
Learn about different types of coffee and beverages
Will be submitted
Use of Coffee Machine and other Kitchen Appliances
Congratulations! You're moving on to coffee machine training. Learn how to operate our coffee machine and other kitchen appliances used in the coffee shop. Familiarize yourself with the different buttons, knobs, and settings on the machine. In this task, you'll practice setting up the machine, brewing coffee, and steaming milk for beverages. Get comfortable with the machine's functionalities, adjust grind settings, and experiment with milk frothing techniques. Remember, a well-maintained machine is essential for producing consistently excellent coffee. Let's get brewing!
1
Grind coffee beans
2
Tamp coffee grounds
3
Insert portafilter
4
Start espresso shot
5
Extract coffee
1
Grind size
2
Brew time
3
Water temperature
4
Coffee roast level
5
Milk choice
Health and Safety Code Compliance
In the food and beverage industry, ensuring health and safety standards are followed is crucial. This task covers the health and safety code compliance training for baristas. You'll learn about proper hygiene practices, food handling procedures, and cleanliness requirements. This includes personal hygiene, sanitizing surfaces, storing ingredients correctly, and avoiding cross-contamination. By adhering to these regulations, you'll create a safe and hygienic environment for both staff and customers. Let's make sure everything is clean and safe!
1
Wear a hairnet or hat
2
Regularly wash hands
3
Avoid wearing jewelry
4
Use disposable gloves when handling food
5
Skip handwashing if wearing gloves
1
35°F (2°C)
2
41°F (5°C)
3
45°F (7°C)
4
50°F (10°C)
5
55°F (13°C)
Tutorial: How to make a Standard Cup of Coffee
Let's start with the basics - making a standard cup of coffee. In this tutorial, you'll learn the step-by-step process to brew a delicious and consistent cup of coffee. From selecting the perfect coffee beans to grinding, measuring, water temperature, and brewing time, each step contributes to the final result. Pay attention to the details and practice as often as you can to master the process. A good cup of coffee sets the foundation for a memorable coffee experience. Let's get brewing!
1
190-200°F (88-93°C)
2
170-180°F (77-82°C)
3
210-220°F (99-104°C)
4
150-160°F (65-71°C)
5
230-240°F (110-116°C)
Product Knowledge Training
To be a successful barista, you need a solid understanding of the products we offer. In this training, you'll learn about the different coffee beans, roasts, flavors, and origins. Familiarize yourself with our beverage ingredients, including syrups, milk options, and toppings. Explore our selection of teas, hot chocolates, and other non-coffee beverages. The more you know about our products, the better you can assist customers in making informed choices. Get ready to become a product expert!
1
Whole milk
2
Skim milk
3
Almond milk
4
Coconut milk
5
Soy milk
Approval: Coffee Preparation Skills
Will be submitted for approval:
Tutorial: How to make a Standard Cup of Coffee
Will be submitted
Understanding Inventory Management
Part of being a barista is managing inventory to ensure availability of ingredients and supplies. This task covers the basics of inventory management and how it relates to your role. Understand the importance of monitoring stock levels, tracking expiration dates, and restocking in a timely manner. Familiarize yourself with the systems we use to manage inventory and how to place orders. By maintaining adequate stock and minimizing waste, you'll contribute to the smooth operation of our coffee shop. Let's keep everything well-stocked!
1
Customer demand
2
Seasonal variations
3
Storage space availability
4
Supplier availability
5
Menu changes
Maintain Cleanliness and Hygiene of the Area
As a barista, maintaining a clean and hygienic workspace is crucial for customer satisfaction and health standards. In this task, you'll learn about the importance of cleanliness in the coffee shop area. Follow proper cleaning procedures, including sanitizing countertops, cleaning coffee equipment, and regularly disposing of waste. Pay attention to the details and make cleanliness a priority in your daily routine. A clean environment not only enhances the overall experience but also ensures the safety of our customers and staff!
1
Wiping countertops
2
Cleaning coffee machine
3
Mopping the floor
4
Emptying trash bins
5
Sanitizing utensils
1
Vinegar solution
2
Bleach solution
3
Soap and water solution
4
Alcohol solution
5
Ammonia solution
Learning the Point of Sale System
Our point of sale (POS) system is the backbone of our coffee shop operations. In this task, you'll learn how to navigate the POS system and perform essential functions. Familiarize yourself with the interface, including order placement, payment processing, and refund procedures. This training will also cover how to handle customer loyalty programs, discounts, and promotions. Get comfortable with the system and understand its features to efficiently process transactions. Let's master the POS system together!
1
Take customer orders
2
Accept cash payments
3
Apply discounts
4
Process refunds
5
Print receipts
Cash Handling and Financial Transactions
As a barista, you'll handle cash and process financial transactions regularly. This task focuses on cash handling procedures, including cash register operations, counting money, and providing accurate change. Learn about identifying counterfeit currency, maintaining cash security, and balancing cash registers. Understand the importance of accuracy and integrity when dealing with financial transactions. By following proper procedures, you'll ensure smooth operations and build trust with our customers. Let's keep the cash flowing!
Customer Complaint Handling
Even with exceptional service, occasional customer complaints are inevitable. In this task, you'll learn how to handle customer complaints effectively. Understand the importance of active listening, empathy, and finding appropriate solutions. Familiarize yourself with the escalation process and know when and how to involve a supervisor or manager. By addressing complaints promptly and professionally, you can turn a negative experience into a positive one. Let's show our customers that their satisfaction is our top priority!
1
Refund or replacement
2
Ignoring the complaint
3
Arguing with the customer
4
Blaming someone else
5
Offering a discount on future purchases
Approval: Point of Sale System Usage
Will be submitted for approval:
Learning the Point of Sale System
Will be submitted
Attend the first meeting with the Team
Welcome to your first team meeting! This meeting is an opportunity to introduce yourself to your colleagues, receive important updates, and ask any lingering questions. Take this chance to get to know your team members, understand their roles, and establish a positive working relationship. Pay attention to any announcements regarding upcoming events, shifts, or changes in procedures. We value teamwork and collaboration, so let's make this meeting informative and engaging. Welcome to the team!
Review: Understanding of Company's Policies and Guidelines
As a coffee shop barista, it's essential to understand and comply with our company's policies and guidelines. This review task will test your knowledge of various policies, such as dress code, timekeeping, break schedules, and customer privacy. Ensure you are up-to-date with the latest policies and guidelines to maintain a professional and compliant work environment. If you have any questions or need clarification, don't hesitate to reach out to your supervisor or the HR department. Let's ensure everyone is on the same page!
1
Dress code
2
Social media usage
3
Attendance and punctuality
4
Confidentiality and data protection
5
Overtime payment
End of Onboarding Session
Congratulations, you've reached the end of your onboarding session! We hope this process has provided you with the necessary knowledge and skills to excel in your role as a supermarket barista. Remember, learning is a continuous journey, and we're here to support you every step of the way. If you have any additional questions or need further assistance, don't hesitate to reach out to your supervisor or the HR department. We're excited to have you join our team and can't wait to see you in action! Welcome aboard!
