Teach about safety protocols and emergency procedures
6
Take through the process of replenishing cleaning supplies
7
Training on proper garbage disposal
8
Show where to store cleaning equipment after use
9
Discuss the supermarket's cleaning schedule
10
Meet the supermarket staff
11
Approval: Team Leader
12
Trial cleaning under supervision
13
Feedback session on trial cleaning
14
Discuss workplace policies and code of conduct
15
Guide on reporting maintenance issues or safety hazards
16
Understanding the sick and leave policy
17
Introduction to the complaint resolution process
18
Training on customer interaction
19
Learn about hygiene standards in supermarket
20
Approval: Training Completion Manager
Provide uniform and identification badge
In this task, you will be providing the new janitor with their uniform and identification badge. This is important for them to be easily recognized by other staff members and customers. The uniform and identification badge will help create a professional image for our janitorial team. Make sure to check the sizing for the uniform and ensure the identification badge has the correct information.
Introduction to the supermarket layout
Welcome the new janitor to the supermarket by giving them a tour of the layout. This will help them familiarize themselves with the different departments, storage areas, break room, and employee facilities. During the tour, point out important areas like emergency exits, restrooms, and the cleaning supply storage room. Emphasize the importance of being familiar with the layout to efficiently perform their duties.
1
Departments
2
Storage areas
3
Break room
4
Employee facilities
1
Emergency exits
2
Restrooms
3
Cleaning supply storage room
Explaining the duties and responsibilities
In this task, you will be explaining the janitor's duties and responsibilities. These include maintaining cleanliness throughout the supermarket, emptying trash bins, mopping floors, cleaning restrooms, and ensuring a safe and hygienic environment for staff and customers. Emphasize the importance of attention to detail and performing tasks in a timely manner. Ask the janitor if they have any questions or concerns regarding their duties and responsibilities.
Training on using cleaning equipment
In this task, you will be providing training to the janitor on how to use different cleaning equipment. Demonstrate how to properly operate mops, brooms, vacuum cleaners, and cleaning solutions. Explain any safety precautions associated with each cleaning equipment and highlight the importance of using them correctly to avoid accidents or damage to property. Ask the janitor to practice using the cleaning equipment under your supervision to ensure they are comfortable with handling them.
1
Mops
2
Brooms
3
Vacuum cleaners
4
Cleaning solutions
Teach about safety protocols and emergency procedures
Ensure the new janitor understands the safety protocols and emergency procedures implemented in the supermarket. Explain the location of fire extinguishers, first aid kits, and emergency exits. Highlight the importance of reporting any safety hazards or incidents immediately to a supervisor or manager. Provide a copy of the safety manual and emergency contact information for reference. Ask the janitor to identify the nearest emergency exits and demonstrate how to use them safely.
1
Fire extinguishers
2
First aid kits
3
Emergency exits
Take through the process of replenishing cleaning supplies
In this task, guide the new janitor through the process of replenishing cleaning supplies. Show them where the cleaning supplies are stored and explain the procedure for restocking. Demonstrate how to check inventory levels, make a list of needed supplies, and notify the supervisor when supplies need to be ordered. Encourage the janitor to ask questions and clarify any doubts regarding the process.
1
Check inventory levels
2
Make a list of needed supplies
3
Notify supervisor when supplies need to be ordered
Training on proper garbage disposal
In this task, provide training to the janitor on proper garbage disposal. Explain the different types of waste bins and their specific purposes, such as recycling bins, general waste bins, and hazardous waste bins. Demonstrate how to properly segregate and dispose of waste in each bin. Emphasize the importance of following proper waste management practices to maintain cleanliness and uphold environmental standards.
1
Recycling bins
2
General waste bins
3
Hazardous waste bins
Show where to store cleaning equipment after use
In this task, show the new janitor where to store cleaning equipment after use. Demonstrate the proper storage locations for mops, brooms, vacuum cleaners, and cleaning solutions. Explain the importance of storing equipment in designated areas to maintain cleanliness, prevent damage, and ensure easy accessibility for future use. Allow the janitor to practice storing the equipment under your supervision to ensure they are familiar with the process.
1
Mops
2
Brooms
3
Vacuum cleaners
4
Cleaning solutions
Discuss the supermarket's cleaning schedule
In this task, discuss the supermarket's cleaning schedule with the new janitor. Provide them with a copy of the cleaning schedule and explain the frequency and specific tasks assigned for each day. Highlight any areas that require extra attention or specific cleaning procedures. Encourage the janitor to ask questions and seek clarification on any aspects of the schedule.
Meet the supermarket staff
Introduce the new janitor to the supermarket staff. Take them around to meet different team members, including supervisors, managers, and fellow janitorial staff. Encourage the janitor to engage in friendly conversation and ask their new colleagues about their roles and responsibilities. Emphasize the importance of teamwork and collaboration in maintaining cleanliness and providing excellent service to customers.
Approval: Team Leader
Will be submitted for approval:
Meet the supermarket staff
Will be submitted
Trial cleaning under supervision
In this task, supervise the new janitor as they perform a trial cleaning. Assign them specific tasks, such as mopping floors, cleaning restrooms, or emptying trash bins. Observe their performance and provide constructive feedback on their techniques, speed, and attention to detail. Offer guidance and suggestions for improvement. Ensure they are using the correct cleaning methods and equipment for each task.
1
Mopping floors
2
Cleaning restrooms
3
Emptying trash bins
Feedback session on trial cleaning
Hold a feedback session with the new janitor to discuss their performance during the trial cleaning. Recognize their strengths and provide constructive feedback on areas that need improvement. Offer tips and suggestions for enhancing their cleaning techniques and efficiency. Encourage the janitor to ask questions and seek clarification on any aspects of their performance.
Discuss workplace policies and code of conduct
In this task, discuss the supermarket's workplace policies and code of conduct with the new janitor. Provide them with a copy of the policies and code of conduct document for reference. Explain the expectations regarding punctuality, appearance, professional behavior, and confidentiality. Emphasize the importance of adhering to these policies to maintain a harmonious work environment.
Guide on reporting maintenance issues or safety hazards
Provide the new janitor with a guide on how to report maintenance issues or safety hazards. Explain the procedure for reporting such issues, including who to contact and the necessary information to provide. Emphasize the importance of prompt reporting to ensure the safety and well-being of staff and customers. Encourage the janitor to ask questions and seek clarification on any aspects of the reporting process.
1
Contacting supervisor
2
Using an online form
3
Calling a designated number
Understanding the sick and leave policy
In this task, explain the supermarket's sick and leave policy to the new janitor. Discuss the procedures for requesting sick leave or other types of leave, including the necessary forms and notification requirements. Provide a copy of the sick and leave policy document for reference. Encourage the janitor to ask questions and seek clarification on any aspects of the policy.
Introduction to the complaint resolution process
Introduce the complaint resolution process to the new janitor. Explain how complaints from staff or customers are handled, including the steps involved and the responsible parties. Highlight the importance of addressing complaints promptly and professionally. Ensure the janitor understands their role in reporting complaints and cooperating with the resolution process.
1
Receipt of complaint
2
Investigation
3
Resolution
4
Follow-up
Training on customer interaction
Provide training to the new janitor on customer interaction. Emphasize the importance of maintaining a friendly and helpful attitude towards customers. Explain how to greet customers, assist with inquiries, and address complaints or concerns. Role-play different customer scenarios to practice effective communication and problem-solving skills. Encourage the janitor to ask questions and seek guidance on handling customer interactions.
Learn about hygiene standards in supermarket
In this task, educate the new janitor about the hygiene standards in the supermarket. Explain the importance of maintaining high levels of cleanliness and hygiene to ensure a pleasant shopping experience for customers. Discuss specific regulations and guidelines related to food safety, sanitation, and personal hygiene. Provide resources or references for further information on hygiene standards and best practices.
