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Tenant Relations Manager Onboarding

Introduction to the company's policies and culture

Tour of the property and facilities

Overview of tenant issues and concerns

Training on tenant management system

Meet with senior Property Manager for mentoring

Approval: Senior Property Manager

Understand roles and responsibilities of a Tenant Relations Manager

Understand the company's tenant communication strategy

Train on resolving tenant's issues and complaints

Familiarize with the property's security and emergency procedures

Training on writing and submitting property reports

Training on lease enforcement procedures

Overview of tenant satisfaction survey methods

Training on lease renewal and negotiation processes

Meet with other department heads

Understanding of company's expectations and performance metrics

Training on Fair Housing Laws and other relevant legislations

Start handling minor tenant relations tasks under supervision

Review of the week's performance with supervisor

Approval: Supervisor

Introduction to the company's policies and culture

In this task, you will be introduced to our company's policies and culture. This will provide you with a comprehensive understanding of our organization and what is expected of you as a Tenant Relations Manager. By understanding our policies and culture, you will be better equipped to handle tenant relations effectively and ensure a positive experience for all involved. Are you ready to dive in?

What are your thoughts on company policies and culture so far?

Please confirm that you have completed the following:

1

Reviewed company policies and procedures
2

Attended company culture training
3

Familiarized yourself with the employee handbook
4

Completed online ethics training

Tour of the property and facilities

In this task, you will be taken on a guided tour of the property and facilities. This will give you a firsthand look at the spaces you will be managing and provide you with valuable insight into our tenants' living environments. As a Tenant Relations Manager, it's crucial that you have a thorough understanding of the property and its facilities so you can effectively address tenant concerns and provide appropriate solutions. Let's get started!

Please confirm that you have completed the following: