Approval: Manager for trust administration overview
8
Familiarization with Trust Documentation procedures
9
Mentor Allocation for first month Guidance
10
Approval: Mentor on initial performance
11
Training on Handling Trust Agreements
12
Review of Trust Operations Processes
13
Training on Legal Considerations in Trust Services
14
Introduction to Risk Management in Trust Operations
15
Approval: Legal team on understanding of legal considerations
16
Integration with existing trust services team
17
Assignment of First Trust Account
18
Review of handling first trust account
19
Approval: Senior Trust Services Analyst on handling of first account
20
Regular feedback and performance discussion with supervisor
Introduction to the Trust Services department
This task provides an overview of the Trust Services department, its role within the organization, and its contribution to the overall business objectives. By understanding the department's purpose and function, you will be better equipped to align your own responsibilities and goals with the team's objectives. You will gain insights into the department's impact on client satisfaction, operational efficiency, and regulatory compliance. Additionally, you will learn about the key stakeholders involved in Trust Services and how they collaborate with other departments within the organization.
1
Sales
2
Operations
3
Compliance
4
Administration
5
Other
Initial Training on Job Responsibilities and Role
This task is designed to provide you with comprehensive training on your job responsibilities and role as a Trust Services Analyst. You will learn about the core functions, tasks, and duties associated with your position. Moreover, you will receive an overview of your day-to-day activities, performance expectations, and key performance indicators (KPIs). This training will equip you with the knowledge and skills required to excel in your role by understanding the nuances and intricacies of your job.
1
Trust administration
2
Trust documentation procedures
3
Handling trust agreements
4
Risk management in trust operations
5
Legal considerations in trust services
Introduction to the In-house Software and Systems
In this task, you will be introduced to the in-house software and systems utilized by the Trust Services department. You will gain familiarity with the various tools, applications, and platforms used for managing and processing trust-related transactions, documentation, and records. By understanding the functionality and features of these software and systems, you will be able to work efficiently and effectively, ensuring accuracy, security, and compliance in your tasks.
1
Trust Management System
2
Document Management System
3
Accounting Software
4
Customer Relationship Management (CRM) Software
5
Workflow Automation Tool
Setup of Trust services analyst workstation
This task focuses on setting up your workstation as a Trust Services Analyst. You will be guided through the process of configuring your computer, installing necessary software applications, and connecting to the relevant network and shared resources. By completing this setup process, you will have all the tools and resources required to perform your job efficiently and effectively.
1
Configure computer settings
2
Install required software applications
3
Connect to the Trust Services network
4
Set up access to shared resources
5
Test workstation connectivity
Orientation to Client Servicing Protocols
In this task, you will learn about the client servicing protocols followed by the Trust Services department. You will be guided through the necessary procedures and processes involved in ensuring excellent client service and satisfaction. By understanding these protocols, you will be able to effectively communicate with clients, manage their expectations, and exceed their needs and requirements.
1
Managing client expectations
2
Handling client inquiries and requests
3
Communicating complex information to clients
4
Resolving client complaints
5
Providing personalized support to clients
Overview of Trust Administration Policies
This task provides an overview of the trust administration policies followed by the Trust Services department. You will gain insights into the key policies and guidelines that govern trust administration processes, including account opening, asset management, beneficiary management, and reporting. By understanding these policies, you will be equipped to ensure compliance, accuracy, and efficiency in your day-to-day tasks.
1
Account opening procedures
2
Asset management guidelines
3
Beneficiary management protocols
4
Reporting requirements
5
Audit and compliance standards
Approval: Manager for trust administration overview
Will be submitted for approval:
Overview of Trust Administration Policies
Will be submitted
Familiarization with Trust Documentation procedures
In this task, you will become familiar with the trust documentation procedures followed by the Trust Services department. You will learn about the types of documentation involved in trust administration, including trust agreements, beneficiary designations, investment statements, and compliance records. By understanding these procedures, you will be able to handle and process trust documentation accurately, efficiently, and in compliance with regulatory requirements.
1
Trust agreements
2
Beneficiary designations
3
Investment statements
4
Compliance records
5
Other
1
Review sample trust agreement
2
Understand document retention protocols
3
Familiarize with document management systems
4
Practice documenting trust transactions
5
Learn document verification processes
Mentor Allocation for first month Guidance
This task involves allocating a mentor who will provide guidance and support during your first month as a Trust Services Analyst. Your mentor will be an experienced team member who will help you navigate the responsibilities, challenges, and opportunities of your role. By having a mentor, you will have a reliable source of advice, feedback, and encouragement, enabling you to thrive in your new position.
1
Navigating trust administration processes
2
Interpreting trust documentation
3
Handling client interactions
4
Understanding software and systems
5
Managing time and priorities
Approval: Mentor on initial performance
Will be submitted for approval:
Mentor Allocation for first month Guidance
Will be submitted
Training on Handling Trust Agreements
This task focuses on providing you with the necessary training to handle trust agreements effectively. You will learn about the key components of trust agreements, including parties involved, terms and conditions, and legal obligations. By understanding how to handle trust agreements, you will be able to ensure compliance, accuracy, and confidentiality in your tasks related to trust administration.
1
Reviewing and analyzing trust agreements
2
Ensuring compliance with legal requirements
3
Facilitating amendments or modifications
4
Maintaining confidentiality of trust agreements
5
Preparing reports and statements based on trust agreements
Review of Trust Operations Processes
This task involves reviewing the trust operations processes followed by the Trust Services department. You will learn about the end-to-end processes involved in trust administration, including account setup, transaction processing, reporting, and compliance. By reviewing these processes, you will gain a holistic understanding of the entire trust operations workflow, enabling you to identify areas for improvement and optimize efficiency.
1
Account setup and onboarding
2
Transaction processing and monitoring
3
Compliance and risk management
4
Reporting and documentation
5
Audit and quality control processes
Training on Legal Considerations in Trust Services
In this task, you will receive training on the legal considerations involved in providing trust services. You will learn about the key legal statutes, regulations, and frameworks that govern trust administration. By understanding the legal landscape, you will be able to ensure compliance, mitigate legal risks, and protect client interests in your day-to-day tasks.
1
Trust laws and regulations
2
Tax implications in trust administration
3
Anti-money laundering (AML) regulations
4
Data protection and privacy laws
5
Estate and succession planning considerations
1
Interpretation and application of trust laws and regulations
2
Classification and taxation of trust assets
3
AML compliance and reporting obligations
4
Data protection and privacy requirements
5
Drafting and reviewing trust-related legal documents
Introduction to Risk Management in Trust Operations
This task provides an introduction to risk management in trust operations. You will learn how to identify, assess, and mitigate risks associated with trust administration processes and activities. By understanding the principles and practices of risk management, you will be able to ensure the security, integrity, and continuity of trust operations in accordance with industry best practices and regulatory requirements.
1
Risk identification and assessment
2
Risk mitigation strategies
3
Monitoring and reporting of risks
4
Incident response and contingency planning
5
Governance and oversight of risk management
Approval: Legal team on understanding of legal considerations
Will be submitted for approval:
Training on Legal Considerations in Trust Services
Will be submitted
Integration with existing trust services team
This task involves integrating you with the existing trust services team. You will have the opportunity to meet and interact with your colleagues, get to know their roles and responsibilities, and establish effective working relationships. By fostering collaboration and communication within the team, you will be able to leverage the collective knowledge, skills, and experiences to deliver exceptional outcomes for clients and contribute to the team's success.
1
Introduce yourself to each team member
2
Schedule one-on-one meetings with team members
3
Attend team meetings and discussions
4
Collaborate on a trust administration task
5
Contribute ideas for process improvement
Assignment of First Trust Account
This task involves assigning your first trust account to work on as a Trust Services Analyst. You will be provided with detailed information about the trust account, including the client's background, objectives, and specific requirements. By working on your first trust account, you will have the opportunity to apply your knowledge and skills in a real-world scenario and build practical experience in trust administration.
1
Account setup and onboarding
2
Asset management and performance tracking
3
Beneficiary management and distributions
4
Reporting and documentation
5
Compliance and regulatory requirements
1
Review trust agreement and account details
2
Assess assets and investment performance
3
Communicate with the trust account beneficiary
4
Prepare account statements and reports
5
Ensure compliance with regulatory requirements
Review of handling first trust account
This task involves reviewing your performance in handling your first trust account. You will receive feedback and guidance based on your execution of trust administration tasks, adherence to policies and procedures, and overall client satisfaction. By reviewing your performance, you will have the opportunity to identify areas for improvement, address any challenges or concerns, and enhance your skills and competencies in trust services.
1
Accurate account setup and documentation
2
Timely and accurate transaction processing
3
Effective communication with the trust beneficiary
4
Comprehensive reporting and documentation
5
Ensuring compliance with regulations and policies
Approval: Senior Trust Services Analyst on handling of first account
Will be submitted for approval:
Review of handling first trust account
Will be submitted
Regular feedback and performance discussion with supervisor
This task involves having regular feedback and performance discussions with your supervisor. You will have the opportunity to discuss your progress, challenges, and achievements as a Trust Services Analyst. Through these discussions, you will receive constructive feedback, guidance, and personalized development opportunities to enhance your skills, knowledge, and overall performance in trust services.
