Introduction to the clinic and safety protocols
Review clinic management software
Training on how to schedule appointments
Practice retrieving online medical records
Training on how to interact with clients and their pets
Role play typical client interactions
Introduction to common vet terminology
Understanding veterinary services prices
Practice taking phone messages and proper notation
Training on how to manage difficult clients
Understanding pet insurance procedures
Practice handling pet emergencies over the phone
Learn the procedure for referring clients to specialists
Understanding clinic’s marketing and promotion strategies
Familiarity with clinic’s products and retail items
Practice check-in and check-out procedures
Approval: Supervisor review of receptionist customer service skills
Understanding the process to order clinic supplies
Learn how to manage and organize client files
Understanding procedure for end of day report and cash handling