COVID-19 Procedure: Digital Support for Epidemic Prevention and Control:

COVID-19 Procedure: Digital Support for Epidemic Prevention and Control

This process template is part of our COVID-19 Procedures pack. 

It is built as a reproduction of the procedures outlined in the Handbook of COVID-19 Prevention and Treatment (2020) produced by The First Affiliated Hospital, Zhejiang University School of Medicine (FAHZU). 

FAHZU had great success in combatting the novel Coronavirus COVID-19 and this handbook outlines best-practices, procedures, and useful charts for hospitals and medical centers to practically employ. 

The items contained within the handbook were compiled according to clinical experience. 

You can edit this process template to adapt it to the specific needs of your institution. When you come to follow the procedure, you can run this template as a checklist. You can add form fields throughout the checklist to gather information. You can connect your Process Street account with other platforms via automation to automatically store or utilize any data entered into your checklists. 

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You can find the full handbook embedded below.

Process Street is not a medical institution and the items contained in this process template are illustrative and not intended to be understood as medical advice. Please refer to the attached PDF document for any and all medical or operational recommendations. 

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Reduce the Risk of Cross Infection when Patients Seek Medical Care:

Guide the public to get non-emergency information online

Guide the public to get access to non-emergency services such as chronic diseases treatment online so as to decrease the number of visitors in healthcare facilities. Doing so minimizes the risk of cross-infection.

Patients should make appointments online, by text, or by phone

Patients who must visit healthcare facilities should make an appointment through other means, including Internet portals, which provides necessary guidance in transportation, parking, arrival time, protective measures, triage information, indoor navigation, etc. Collect comprehensive information online by patients in advance to improve the efficiency of diagnosis and treatment and limit the duration of the patient's visit.

Encourage the use of digital self-service devices

Encourage patients to take full advantage of digital self-service devices to avoid contact with others so as to lower the risk of cross infections.

Lower Work Intensity and Infection Risk of Medical Personnel:

Use remote consultation to share knowledge

Collect shared knowledge and experience of experts through remote consultation and multidiscipline team (MDT) to offer the optimum therapeutics for difficult and complicated cases.

Take remote rounds where possible

Take mobile and remote rounds to lower unnecessary exposure risks and work intensity of medical personnel while saving protective supplies.

Access patient health conditions electronically

Access the patients' latest health conditions electronically through health QR codes and online epidemiological questionnaires in advance to provide triage guidance to the patients, especially those with fever or suspected cases, while effectively preventing the risk of infection.

Use a CT imaging AI system to reduce workload

Electronic health records of patients in fever clinics and the CT imaging Al system for C0VID-19 can help reduce the work intensity, quickly identify highly-suspected cases and avoid missed diagnoses.

Rapid Response to Emergency Needs of COVID-19 Containment:

Employ a cloud based hospital system

Basic digital resources required by a cloud-based hospital system allows for immediate usage of the information systems needed for emergency response to the epidemic, such as the digital systems equipped for newly established fever clinics, fever observation rooms and isolation wards.

Use the online system to conduct training remotely

Utilize the hospital information system based on the Internet infrastructure frame to conduct online training for healthcare workers and one-click deployment system, and to facilitate the operation and support engineers to perform remote maintenance and new functions update for medical care.


FAHZU lnternet + Hospital - A Model for Online Healthcare

Since the outbreak of COVID 19, FAHZU Internet+ Hospital quickly shifted to offer online healthcare through Zhejiang's Online Medical Platform with 24-hour free online consultation, providing telemedicine service to patients in China and even around the world.

Patients are provided access to the first-rate medical services of FAHZU at home, which reduces the chances of transmission and cross infection as a result of their visits to the hospital. As of March 14, over 10,000 people have used the FAHZU Internet+ Hospital online service.

• Instructions for Zhejiang Online Medical Platform:

  1. Download Alipay app;
  2. Open Alipay (China Version) and find "Zhejiang Provincial Online Medical Platform";
  3. Choose a hospital (The First Affiliated Hospital, Zhejiang University School of Medicine);
  4. Post your question and wait for a doctor to respond;
  5. A notification will pop up when a doctor replies. Then open Ali pay and click Friends;
  6. Click Zhejiang Online Medical Platform to see more details and start your consultation.

Establishing the International Medical Expert Communication Platform

Due to the spread of the COVID-19 epidemic, the First Affiliated Hospital, Zhejiang University School of Medicine (FAHZU) and Alibaba jointly established the International Medical Expert Communication Platform of FAHZU with an aim to improve the quality of care and treatment and promote the sharing of global information resource. The platform allows medical experts all over the world to connect and share their invaluable experience in the fight against COVID-19 through instant messaging with real-time translation, remote video conferencing, etc.

• Instructions on the International Medical Expert Communication Platform of The First Affiliated Hospital, Zhejiang University School of Medicine

  1. Visit to download DingTalk app.
  2. Sign up with your personal information (Name and Phone Number) and log in.
  3. Apply to join the International Medical Expert Communication Platform of FAHZU:
    1. Method 1: Join by team code. Select "Contacts" > "Join Team" > "Join by Team Code", then enter the Input ID: 'YQDKl 170'.
    2. Method 2: Join by scanning the QR code of the International Medical Expert Communication Platform of FAHZU.
  4. Fill out your information to join. Enter your name, country and medical institution.
  5. Join the FAHZU group chat after the admin has approved.
  6. After joining the group chat, medical staff can send instant messages assisted by Al translation, receive remote video guidance, and access to medical treatment guidelines.


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