Creating a job description to advertise a new vacancy requires research, speaking to managers and more. If you have never created a job posting before you may get lost in the process.
That’s why Process Street has created this Customer Service Representative Job Description Template, to help you create your customer service representative job description.
Customer service representatives act as a liaison between a customer and the company. Customer questions are answered, complaints are resolved, emergency issues are addressed, and additional offers or products are sold.
Customer service helps to retain customers and extract value from them. By having an excellent customer service team, customer acquisition costs are recouped and a loyal customer base is cultivated.
Having a good customer service team ultimately keeps your customers happy. Happy customers are less sensitive to price changes, and more understanding when things go wrong. Happy customers therefore benefit your business.
To create an excellent customer service team, you need to hire the best candidates. Use this template to ensure you get the best customer service representative candidates applying!
Before you begin this template, take the time to consider the below skills which make a good customer service representative.
- Communication skills
- Product Knowledge
- Problem-solving skills
- Positive attitude
- Positive language
- Listening skills
- A willingness to go the extra mile
- Personal responsibility
- Desire to learn
- Acting ability
- The ability to respond quickly
- Time management skills
- The ability to let it go