Vendor Management: Contract Negotiation

Depending on the size, negotiating a contract with a vendor can take months of preparation — and even longer to hash out the details. In this process, you’ll go through the steps of planning and negotiating a contract with a vendor. This includes communicating with contacts, gathering requirements, finalizing your needs and limitations, and then the actual negotiation itself.

For big deals, contract negotiations can waste or save millions of dollars. Use this process to track your progress throughout. It’s especially useful if you’re tracking multiple negotiations through the pipeline.

To track multiple negotiations, make sure you’re recording the details in the form fields below. You can use the template overview to see all negotiations on one page, complete with the form data.

Ask upfront: "Are you authorized to negotiate this contract?"

This will avoid you wasting your time dealing with a contact who isn’t allowed to negotiate.

A Request for Proposals (RFP) is a document outlining your needs that helps a vendor know if they’re a good fit for you, what your priorities are, and more.

The Alberta Ministry of Service has an example RFP for packaged software template available here. Depending on the formality of the situation, you may or may not need to approach vendors with an RFP.

To store the document in a central place for later reference (or attach it for peer review), use the file upload widget below.

If you’re not comfortable with legal jargon on the contracts, it’d be best to seek legal guidance. There are lawyers that specialize specifically in contract negotiation, some of which are listed in this directory.

Alternatively, you can use a service like Upcounsel to get bids from multiple lawyers.

Will you make a visit, or host the negotiations at your office?

Will you negotiate physically, or using teleconferencing / Skype?

The Balance recommends negotiating in person, or using video chat because body language is an important part of negotiations. Also take into account whether visiting the vendor will give you an edge in negotiations.

Knowing what you want and what you’re willing to give for it is essential for strong negotiations.

To keep exact notes, you can use the form fields below.

Lock down the specifics of the negotiation. Using the form fields below, you can build out an email that you can then send to your vendor contact.

You can use the email widget below to contact your vendor with the time and place of the negotiation automatically filled:

These will be different for every company. For guidance, refer to the example terms and conditions documents from:

• Iowa Government
• Baltimore City
• Boston University

In essence, terms and conditions documents contain clauses referring to:

• Agreement
• Prices and payment
• Delivery
• Termination
• Subcontractors
• Warranties
• Changes
• Patents, copyrights, trademarks, and trade secrets
• Assignment
• Release of liens
• Indemnity
• Insurance
• Compliance with laws

If you need, you can edit this template to include more form fields.

Outline the total cost, payment schedule, and financing terms.

To be clear of the effective contract dates, record the start and end dates of the agreement in the fields below.

Drawing on the issues you might have brought up in the vendor evaluation, identify the risks and liabilities of this particular vendor and contract.

For example:

• Is it at all possible the vendor could go out of business?
• What if there’s a delay in getting stock from the usual supplier?
• Does the vendor have experience dealing with companies of your size?

If you have worries, it’s time to re-address them during negotiation. It may give you a stronger negotiating stance.

It’s important to agree upon a communication schedule, and set the terms for a continued relationship.

Think about how often you want to meet with the vendor, whether or not there’s room for future re-negotiation, etc.

• Baltimore City Schools – Vendor Agreement [pdf]
• Iowa Government – Terms & Services [pdf]
• Boston University – Terms and Conditions for the Purchase of Goods
• Nolo – Contracts: The Basics
• SearchCIO – How to Take Control When Negotiating Vendor Contracts
• Wisconsin Department of Administration – A Basic Introduction to Contract Negotiation for State Agency Purchasing and Program Staff [pdf]
• Gartner – Negotiating Vendor Contracts [pdf]

• Cisco Router Setup
• Vendor Management: Supplier Evaluation
• IT Service Call Process
• Scheduled Maintenance Notification
• Patch Management
• Network Security Management
• Client Data Backup Best Practices
• Computer Maintenance Guide
• Inventory Management Process
• Server Setup Process
• Virtual Private Server Setup
• IT Support Process
• Helpdesk Management
• Server Maintenance Checklist
• Server Security Checklist
• Information Security Incident Response
• SQL Server Audit Checklist
• Privileged Password Management
• Network Administrator Daily Tasks
• Network Security Audit Checklist
• Firewall Audit Checklist
• VPN Configuration
• Apache Server Setup
• Email Server Security
• Penetration Testing