Discover Chick-fil-A's thorough onboarding process highlighting document collection, training steps, team introduction, and various approvals.
1
Collect and Review All Relevant Documents
2
Sign Employee Agreement Contract
3
Take Company Orientation Seminar
4
Learn the Chick-fil-A Ethics and Values
5
Meet the Team
6
Undergo Health and Safety Training
7
Approval: Health and Safety Training
8
Undergo Cash Register and POS System Training
9
Learn the Menu and Nutritional Information
10
Get Familiar with Customer Service Standards
11
Approval: Customer Service Standards
12
Learn About the Chick-fil-A App and Loyalty Program
13
Learn Pick-up and Drive-through Procedures
14
Get Uniform and Equipment
15
Schedule Job Shadowing with Senior Staff
16
Approval: Job Shadowing
17
Start Operational Training
18
Handle Real Customer Orders Under Supervision
19
Approval: Handling Real Customer Orders
20
Receive Official Badge and Start Shifts
Collect and Review All Relevant Documents
Collect and review all relevant documents to ensure that the employee has provided all necessary paperwork. This includes forms such as the W-4, I-9, and any other required documents. The completion of these documents is crucial for onboarding and employment. What documents are required from the new employee?
Sign Employee Agreement Contract
Ensure that the new employee signs the Employee Agreement Contract, which outlines the terms and conditions of their employment. This is an important step to confirm that the employee understands and agrees to abide by Chick-fil-A policies and procedures. Has the employee signed the Employee Agreement Contract?
Employee Agreement Contract
Take Company Orientation Seminar
Ensure that the new employee attends the Company Orientation Seminar to gain an understanding of Chick-fil-A's history, culture, values, and mission. This seminar provides important information about the company and its expectations for employees. Has the employee attended the Company Orientation Seminar?
1
In Person
2
Online
Learn the Chick-fil-A Ethics and Values
Educate the new employee about Chick-fil-A's ethics and values to ensure they align with the company's principles. This training session emphasizes the importance of professionalism, respect, integrity, and excellence. How will the employee learn about Chick-fil-A's ethics and values?
1
Training Manual
2
Online Course
3
In-person Workshop
Meet the Team
Introduce the new employee to the Chick-fil-A team to foster a sense of belonging and promote positive working relationships. Encourage team members to share their experiences, roles, and responsibilities. Who will introduce the new employee to the team?
Undergo Health and Safety Training
Ensure that the new employee undergoes health and safety training to create a safe working environment. This training session covers topics such as food safety, hygiene, emergency procedures, and first aid. Has the employee completed the health and safety training?
1
Online Course
2
In-person Training
Approval: Health and Safety Training
Will be submitted for approval:
Undergo Health and Safety Training
Will be submitted
Undergo Cash Register and POS System Training
Provide the new employee with training on the cash register and POS (Point of Sale) system to ensure accurate and efficient order processing. This training equips the employee with the necessary skills to handle transactions and handle customer payments. Has the employee completed the cash register and POS system training?
1
Cash Register Operations
2
Order Entry
3
Payment Processing
Learn the Menu and Nutritional Information
Educate the new employee about the Chick-fil-A menu and nutritional information to provide accurate and helpful information to customers. This training ensures that the employee can make appropriate recommendations and address customer inquiries. How will the employee learn the menu and nutritional information?
1
Menu Manual
2
Online Course
3
In-person Training
Get Familiar with Customer Service Standards
Familiarize the new employee with Chick-fil-A's customer service standards and expectations. This training emphasizes the importance of providing excellent service, resolving customer concerns, and maintaining a positive attitude. What are the customer service standards at Chick-fil-A?
1
Training Manual
2
Online Course
3
In-person Workshop
4
On-the-job Training
Approval: Customer Service Standards
Will be submitted for approval:
Get Familiar with Customer Service Standards
Will be submitted
Learn About the Chick-fil-A App and Loyalty Program
Educate the new employee about the Chick-fil-A App and Loyalty Program to promote customer engagement and increase customer loyalty. This training ensures that the employee can assist customers with app-related inquiries and explain the benefits of the loyalty program. What are the key features of the Chick-fil-A App and Loyalty Program?
Learn Pick-up and Drive-through Procedures
Train the new employee on the pick-up and drive-through procedures to facilitate smooth customer flow and minimize waiting times. This training covers order assembly, packaging, and ensuring accuracy in customer orders. How will the employee learn the pick-up and drive-through procedures?
1
Training Manual
2
Online Course
3
In-person Training
Get Uniform and Equipment
Provide the new employee with the necessary uniform and equipment to perform their job effectively. This ensures that the employee is prepared and presents a professional image to customers. Does the new employee have all the required uniform and equipment?
