Templates
Client Onboarding
Client Onboarding Workflow for an Accounting Firm

Client Onboarding Workflow for an Accounting Firm

Run this checklist for each of your new clients to ensure they understand the value your accounting firm can bring them.
1
Introduction:
2
Basic information:
3
Record the basic details
4
Compliance:
5
Prepare contract
6
Send contract for signing
7
Request proof of identity
8
Prepare GDPR statement
9
Send GDPR statement
10
Receive signed contract
11
Receive proof of identity
12
Welcome:
13
Prepare welcome email
14
Send welcome email
15
Send over financial questionnaire
16
Confirm questionnaire has been completed and received
17
Scheduling:
18
Schedule initial consultation
19
Confirm initial consultation date
20
Pre-consultation:
21
Prepare consultation agenda
22
Consultation:
23
Determine client's goals
24
Determine services needed
25
Discuss client's income
26
Discuss the client's assets
27
Discuss client's investment portfolio
28
Discuss additional non-investment items
29
Add consultation notes to CRM
30
Financial documents:
31
Determine financial documents needed
32
Request financial documents
33
Confirm tax records received
34
Confirm bank statements received
35
Confirm cash flow statements received
36
Confirm balance sheets received
37
Confirm investment portfolios received
38
Confirm additional financial documents received
39
Analysis:
40
Prepare risk assessment document
41
Assess client's tax obligations
42
Assess client's financial statements
43
Strategy:
44
Prepare tax assessment
45
Share tax assessment with client
46
Prepare financial strategy
47
Share financial strategy with client
48
Prepare audit report
49
Share audit report with client
50
Feedback:
51
Send onboarding process feedback questionnaire
52
Receive completed feedback questionnaire
53
Incorporate clientโ€™s feedback into onboarding process
54
Sources:
55
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