Enhance your problem-solving process with the Issue Reporting Template, streamlining identification to resolution for efficient and effective management.
1
Identify the issue
2
Document clear and concise description of the issue
3
Categorize the issue
4
Determine severity of the issue
5
Assign issue for review
6
Approval: Issue Review
7
Generate issue report
8
Include recommended solution(s) or workarounds
9
Include screenshots or other supporting documents
10
Assign to approriate personnel
11
Approval: Assignment Review
12
Submit issue report
13
Return feedback to the reporter if needed
14
Monitor progress of issue resolution
15
Approval: Resolution Progress
16
Prepare for issue closure
17
Confirm issue has been resolved
18
Approval: Issue Closure
19
Close the issue
20
Document lessons learned from the issue
Identify the issue
Identify and describe the issue you are experiencing in detail. Consider the impact of the issue on the overall process and the expected results.
Document clear and concise description of the issue
Provide a clear and concise description of the issue. Be specific and include any relevant details or examples.
Categorize the issue
Categorize the issue based on the type of problem. Choose the appropriate category.
1
Software Bug
2
Hardware Malfunction
3
User Error
4
Security Issue
5
Performance Problem
Determine severity of the issue
Determine the severity level of the issue. Select the appropriate severity level based on the impact and urgency of the issue.
1
Low
2
Medium
3
High
4
Critical
Assign issue for review
Assign the issue to the appropriate team member for review. Select the person responsible for reviewing the issue.
Approval: Issue Review
Will be submitted for approval:
Assign issue for review
Will be submitted
Generate issue report
Generate a detailed issue report. Include all relevant information and supporting documents.
Include recommended solution(s) or workarounds
Include any recommended solutions or workarounds for the issue. Provide detailed instructions or steps to resolve the issue.
Include screenshots or other supporting documents
Include any screenshots or other supporting documents that can help in understanding and resolving the issue.
Assign to approriate personnel
Assign the issue to the appropriate personnel for resolution. Select the person responsible for resolving the issue.
Approval: Assignment Review
Will be submitted for approval:
Assign to approriate personnel
Will be submitted
Submit issue report
Submit the completed issue report for further analysis and resolution. Provide any additional comments or details if necessary.
Return feedback to the reporter if needed
If additional feedback or information is required from the reporter, provide it in a timely manner. Ask for clarification or any additional details if necessary.
Monitor progress of issue resolution
Monitor the progress of issue resolution. Keep track of any updates or changes made during the resolution process.
1
Identified root cause
2
Implemented temporary fix
3
Verified resolution
4
Closed the issue
Approval: Resolution Progress
Will be submitted for approval:
Monitor progress of issue resolution
Will be submitted
Prepare for issue closure
Prepare for issue closure. Ensure all necessary steps have been completed before closing the issue.
1
Reviewed solution with user
2
Tested solution in different environments
3
Reviewed impact on other processes
4
Obtained approval from supervisor
5
Updated documentation
Confirm issue has been resolved
Confirm that the issue has been resolved. Perform necessary tests or checks to ensure that the issue is no longer present.
1
Issue Resolved
2
Issue Not Resolved
Approval: Issue Closure
Will be submitted for approval:
Confirm issue has been resolved
Will be submitted
Close the issue
Close the issue. Document any final notes or comments before closing the issue.
Document lessons learned from the issue
Document any lessons learned from the issue. Identify areas for improvement and suggestions for preventing similar issues in the future.
