Introduction to the Organization's Policies and Processes
2
Take the Company's Mission, Vision and Values Orientation
3
Understand the Role and Responsibilities of a Change Manager
4
Technical Training on Systems and Tools Used in the Organization
5
Briefing about the Current Projects and Issues
6
Meet the Team and Other Important Stakeholders
7
Introduction to the IT Infrastructure and Network Architecture
8
Basic Level Training for ITIL/PRINCE2 Methodologies
9
Approval: Basic Level Training Assessment
10
Review Client Accounts and Existing Service Agreements
11
Approval: Review of Client Accounts
12
Overview of Incident Management Process
13
Deep Dive into the Change Management Process and Best Practices
14
Approval: Understanding of Change Management Process
15
Shadowing Sessions with Existing Change Managers
16
Evaluation of Shadowing Sessions by Supervisor
17
Approval: Supervisor on Shadowing Sessions Evaluation
18
Understanding of the Organization's Reporting and Documentation Standards
19
Hands-on Simulation Exercises for Real-time Issues
20
Final Evaluation and Feedback Session by Onboarding Mentor
21
Approval: Onboarding Completion by Mentor
Introduction to the Organization's Policies and Processes
In this task, you will learn about the organization's policies and processes. This knowledge is essential for understanding the guidelines and procedures that need to be followed as a change manager. By the end of this task, you should have a clear understanding of the organization's policies and processes and their importance in maintaining a smooth workflow. Are you ready to dive into the world of policies and processes?
1
English
2
Spanish
3
French
4
German
5
Chinese
1
In-person
2
Online
3
Blended
Take the Company's Mission, Vision and Values Orientation
In this task, you will undergo an orientation session to understand the company's mission, vision, and values. This session aims to align you with the organization's goals and values, which will guide your decision-making as a change manager. By the end of this task, you should have a clear understanding of the company's mission, vision, and values. Let's embark on this journey together!
1
Watch orientation video
2
Read mission statement
3
Complete values quiz
4
Attend Q&A session
5
Submit feedback
Understand the Role and Responsibilities of a Change Manager
In this task, you will explore the role and responsibilities of a change manager. It is crucial to understand the expectations and scope of the role to perform effectively. By the end of this task, you should have a comprehensive understanding of the responsibilities associated with being a change manager. Let's dive in and uncover the exciting world of change management!
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Email
2
Phone
3
Slack
4
Microsoft Teams
5
In-person
1
Develop change management strategies
2
Coordinate change initiatives
3
Analyze impacts of changes
4
Communicate with stakeholders
5
Evaluate change effectiveness
Technical Training on Systems and Tools Used in the Organization
In this task, you will receive technical training on the systems and tools used in the organization. This training will equip you with the necessary skills to navigate and utilize the organization's technology infrastructure effectively. By the end of this task, you should feel confident in operating the systems and tools required for your role as a change manager. Let's get tech-savvy!
1
Windows
2
Mac
3
Linux
4
iOS
5
Android
1
CRM
2
ERP
3
Project management
4
Collaboration tools
5
Version control
Briefing about the Current Projects and Issues
In this task, you will receive a comprehensive briefing about the current projects and issues in the organization. This will give you an overview of ongoing initiatives and any challenges that need attention. By the end of this task, you should have a clear understanding of the organization's current projects and issues. Let's dive into the world of project updates!
1
High
2
Medium
3
Low
4
On-hold
5
Completed
Meet the Team and Other Important Stakeholders
In this task, you will have the opportunity to meet the team and other important stakeholders in the organization. Building relationships and establishing connections is crucial for effective change management. By the end of this task, you should have met key team members and stakeholders. Let's connect and build strong relationships!
1
Human Resources
2
Information Technology
3
Finance
4
Marketing
5
Operations
Introduction to the IT Infrastructure and Network Architecture
In this task, you will receive an introduction to the organization's IT infrastructure and network architecture. Understanding the IT infrastructure is vital for effective change management, as it helps identify dependencies and potential bottlenecks. By the end of this task, you should have a clear understanding of the organization's IT infrastructure and network architecture. Let's explore the digital realm!
1
Servers
2
Routers
3
Switches
4
Firewalls
5
Wireless Access Points
Basic Level Training for ITIL/PRINCE2 Methodologies
In this task, you will undergo a basic level training for ITIL/PRINCE2 methodologies. Understanding these methodologies is essential for effective change management. By the end of this task, you should have a basic understanding of the ITIL/PRINCE2 methodologies. Let's dive into the world of IT service management!
1
Online modules
2
In-person workshop
3
Blended approach
4
Self-paced learning
5
Group training
Approval: Basic Level Training Assessment
Will be submitted for approval:
Technical Training on Systems and Tools Used in the Organization
Will be submitted
Review Client Accounts and Existing Service Agreements
In this task, you will review client accounts and existing service agreements. Familiarizing yourself with client accounts and service agreements is essential for effective change management and maintaining client satisfaction. By the end of this task, you should have a clear understanding of client accounts and existing service agreements. Let's dive into the world of client partnerships!
1
Client A
2
Client B
3
Client C
4
Client D
5
Client E
Approval: Review of Client Accounts
Will be submitted for approval:
Review Client Accounts and Existing Service Agreements
Will be submitted
Overview of Incident Management Process
In this task, you will receive an overview of the incident management process. Understanding the incident management process is crucial for effective change management, as incidents can impact ongoing projects. By the end of this task, you should have a clear understanding of the organization's incident management process. Let's explore the world of incident resolution!
1
Critical
2
High
3
Medium
4
Low
5
Informational
Deep Dive into the Change Management Process and Best Practices
In this task, you will deep dive into the change management process and best practices. Understanding the change management process and implementing best practices is crucial for effective change management. By the end of this task, you should have a comprehensive understanding of the change management process and best practices. Let's explore the world of change!
1
Create a detailed change plan
2
Communicate changes effectively
3
Evaluate change impacts
4
Engage stakeholders early
5
Monitor and document change progress
Approval: Understanding of Change Management Process
Will be submitted for approval:
Deep Dive into the Change Management Process and Best Practices
Will be submitted
Shadowing Sessions with Existing Change Managers
In this task, you will have the opportunity to shadow existing change managers. Shadowing sessions provide valuable insights and practical examples of change management in action. By the end of this task, you should have gained practical knowledge and experienced real-life change management scenarios. Let's learn from the experts!
Evaluation of Shadowing Sessions by Supervisor
In this task, your shadowing sessions will be evaluated by your supervisor. This evaluation provides feedback on your performance and identifies areas for improvement. By the end of this task, you should have received valuable feedback and guidance to enhance your change management skills. Let's embrace constructive feedback!
1
Outstanding
2
Excellent
3
Satisfactory
4
Needs Improvement
5
Unsatisfactory
Approval: Supervisor on Shadowing Sessions Evaluation
Will be submitted for approval:
Shadowing Sessions with Existing Change Managers
Will be submitted
Understanding of the Organization's Reporting and Documentation Standards
In this task, you will gain an understanding of the organization's reporting and documentation standards. Reporting and documentation are crucial aspects of change management for accountability and knowledge transfer. By the end of this task, you should have a clear understanding of the organization's reporting and documentation standards. Let's document our journey!
1
Excel spreadsheets
2
PowerPoint presentations
3
Word documents
4
PDF reports
5
Online dashboards
Hands-on Simulation Exercises for Real-time Issues
In this task, you will participate in hands-on simulation exercises to tackle real-time issues. These exercises aim to enhance your problem-solving skills and expose you to real-world change management scenarios. By the end of this task, you should feel confident in addressing real-time issues as a change manager. Let's put our skills to the test!
Final Evaluation and Feedback Session by Onboarding Mentor
In this task, you will have a final evaluation and feedback session with your onboarding mentor. This session allows you to reflect on your onboarding journey and receive valuable feedback for personal and professional growth. By the end of this task, you should have received a comprehensive evaluation and feedback to help you excel as a change manager. Let's wrap up the onboarding journey!
Approval: Onboarding Completion by Mentor
Will be submitted for approval:
Final Evaluation and Feedback Session by Onboarding Mentor