Templates
Managed Service Provider
MSP Change Manager Onboarding
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MSP Change Manager Onboarding

1
Introduction to the Organization's Policies and Processes
2
Take the Company's Mission, Vision and Values Orientation
3
Understand the Role and Responsibilities of a Change Manager
4
Technical Training on Systems and Tools Used in the Organization
5
Briefing about the Current Projects and Issues
6
Meet the Team and Other Important Stakeholders
7
Introduction to the IT Infrastructure and Network Architecture
8
Basic Level Training for ITIL/PRINCE2 Methodologies
9
Approval: Basic Level Training Assessment
10
Review Client Accounts and Existing Service Agreements
11
Approval: Review of Client Accounts
12
Overview of Incident Management Process
13
Deep Dive into the Change Management Process and Best Practices
14
Approval: Understanding of Change Management Process
15
Shadowing Sessions with Existing Change Managers
16
Evaluation of Shadowing Sessions by Supervisor
17
Approval: Supervisor on Shadowing Sessions Evaluation
18
Understanding of the Organization's Reporting and Documentation Standards
19
Hands-on Simulation Exercises for Real-time Issues
20
Final Evaluation and Feedback Session by Onboarding Mentor
21
Approval: Onboarding Completion by Mentor