Templates
Managed Service Provider
MSP Service Validation and Testing Specialist Onboarding
🔍

MSP Service Validation and Testing Specialist Onboarding

1
Provide employee with job description and expectations
2
Introduction to colleagues and company culture
3
Provide employee with necessary hardware and software
4
Setup company email account and provide necessary training
5
Setup access to company's Managed Service Provider (MSP) systems
6
Training on company's MSP processes and protocols
7
Familiarization with Service Validation and Testing procedures
8
Assignment of first Service Validation task
9
Approval: Service Validation Task Progress
10
Ensure understanding of company's incident response plan
11
Ensure understanding of company’s security and privacy policies
12
Training on use of company's project management tools
13
Approval: Project Management Tools Proficiency
14
Provide access to company's Knowledge Base and customer support tools
15
Guidance on company's customer service principles and strategies
16
Introduction to field service technician and coordination
17
Assign first customer service task
18
Approval: Customer Service Task Performance
19
Provide feedback on performance
20
Create plan for ongoing development and training