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Corporate Social Responsibility
Network Services SLA Metrics Tracking Process Template
Network Services SLA Metrics Tracking Process Template

Network Services SLA Metrics Tracking Process Template

Run this checklist periodically to review performance and ensure the requirements of a network services SLA are being met.
1
Introduction:
2
Enter contact details
3
Upload SLA document for reference
4
SLA objectives & requirements:
5
Input the objectives of the agreement
6
Input the service provider requirements
7
Input customer requirements
8
Reviewing performance:
9
Gather performance data
10
Compare performance with requirements
11
Confirm progress towards the agreement's objectives
12
Approval: SLA compliance
13
Alignment with business goals:
14
Evaluate SLA alignment with business goals
15
Approval: Alignment with business goals
16
Customer feedback:
17
Conduct informal interviews with the customer
18
Summarize the feedback
19
Note down any important insights
20
Final evaluation:
21
Summarize overall performance to date
22
Identify action items to improve service delivery
23
Determine if any changes need to be made to the SLA
24
Clarify what changes need to be made
25
Inform the relevant personnel of the necessary changes
26
Confirm that the SLA has been updated
27
Approval: Updated SLA has been implemented
28
Confirm date of next review
29
Sources:
30
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