Prepare necessary hardware and software for new hire
Install Remote Desktop Support applications and tools
Configure VPN and network settings
Establish access to IT support ticketing system
Provide login credentials for applications and systems
Train on the functions and operations of Remote Desktop Support tools
Introduce to the ticket management system and process
Guide through security protocols, data privacy and compliance regulations and standards
Conduct walkthrough of common support scenario and troubleshooting
Perform knowledge transfer of current ongoing support issues
Assign first set of support tickets for resolving
Approval: IT Manager for ticket assignment
Monitor and provide feedback on first set of resolved tickets
Plan orientation with the other team members
Schedule alignment meeting with existing support specialists
Integrating into periodic meetings, updates, and other communication channels
Offer continued online training resources for professional growth
Establish one-on-one check-ins with supervisor
