Assign corporate email address and other necessary accounts
2
Provide list of essential software and tools
3
Enable access to remote servers
4
Installation and setup of security systems
5
Ensuring the accessibility of remote project management tools
6
Familiarization with company's IT infrastructure
7
Availability and understanding of guide to solving common IT issues
8
Clear communication of job role and responsibilities
9
Providing a schedule for training and orientations
10
Introduction to team members and management
11
Providing company policies and procedures related to IT services
12
Gaining understanding of the company's IT service strategies
13
Approval: Understanding of crucial software and security protocols
14
Training on the usage of remote support tools
15
Understanding the systems and platforms used by company
16
Establish communication channels for reporting and escalation
17
Inform about procedures for updating skills and knowledge
18
Understanding the service level agreements (SLAs)
19
Approval: Compliance to company policies
20
Training on how to perform capacity planning
21
Guideline on handling and reporting IT services incidents
Assign corporate email address and other necessary accounts
This task involves creating and assigning a unique corporate email address to the new team member. Additionally, other necessary accounts, such as a company intranet or collaboration tools, should also be provided. The successful completion of this task ensures that the new team member can start using their corporate email for communication and access essential accounts.
Provide list of essential software and tools
In this task, the aim is to compile a list of essential software and tools required for the new team member's role. This includes software applications, productivity tools, project management software, and any other tools necessary to fulfill their responsibilities effectively. The completion of this task ensures that the new team member has access to all the necessary software and tools they need to perform their job.
Enable access to remote servers
This task involves granting the new team member access to remote servers. This access is vital for them to perform IT services remotely. Upon completing this task, the new team member will have the required access to remote servers for handling IT service tasks effectively.
Installation and setup of security systems
The installation and setup of security systems is critical for the new team member to ensure the protection and integrity of IT systems. This task involves setting up firewalls, antivirus software, and other security measures. By successful completion of this task, the new team member will have a secure IT environment for managing IT services.
1
Hardware Firewall
2
Software Firewall
3
Cloud-based Firewall
1
McAfee
2
Norton
3
Kaspersky
4
Avast
5
Bitdefender
Ensuring the accessibility of remote project management tools
This task involves verifying the accessibility of remote project management tools for the new team member. The aim is to ensure that the team member can easily access and utilize project management platforms from a remote location. Successful completion of this task ensures smooth collaboration and efficient project management within the IT service team.
1
Trello
2
Asana
3
Jira
4
Basecamp
5
Monday.com
Familiarization with company's IT infrastructure
This task requires the new team member to familiarize themselves with the company's IT infrastructure. They should understand the network layout, server architecture, and other essential components. Completing this task successfully ensures that the new team member is ready to handle IT service tasks within the organization efficiently.
Availability and understanding of guide to solving common IT issues
This task involves ensuring that the new team member has access to a guide that provides solutions to common IT issues. The aim is to equip them with the necessary resources to troubleshoot and resolve common problems. By completing this task, the new team member will have the knowledge and tools to handle common IT issues effectively.
Clear communication of job role and responsibilities
This task requires clear communication of the new team member's job role and responsibilities. It is essential for them to have a clear understanding of what tasks they are accountable for and how they fit into the overall IT service capacity management. Successful completion of this task ensures that the new team member can perform their job effectively and contribute to the team's goals.
Providing a schedule for training and orientations
In this task, a schedule for training sessions and orientations should be provided to the new team member. These sessions aim to familiarize the team member with various aspects of the company's IT service capacity management. Successfully completing this task ensures that the new team member receives comprehensive training and orientation to perform their job effectively.
Introduction to team members and management
This task involves introducing the new team member to their fellow team members and management. A proper introduction helps establish rapport and facilitates collaboration within the IT service team. By successfully completing this task, the new team member will feel welcomed and integrated into the team.
Providing company policies and procedures related to IT services
This task requires providing the new team member with company policies and procedures related to IT services. These policies ensure compliance and guide the team member in their decision-making process. By completing this task, the new team member will have a clear understanding of the company's expectations and guidelines for IT service management.
Gaining understanding of the company's IT service strategies
This task involves gaining an understanding of the company's IT service strategies. The new team member should comprehend the overall IT service goals, priorities, and strategies adopted by the company. Successful completion of this task ensures that the new team member aligns their work with the company's strategic objectives.
Approval: Understanding of crucial software and security protocols
Will be submitted for approval:
Installation and setup of security systems
Will be submitted
Training on the usage of remote support tools
This task requires training the new team member on the usage of remote support tools. They should become proficient in utilizing tools like remote desktop software, screen-sharing applications, and ticketing systems. Successful completion of this task equips the new team member with the necessary skills to provide remote IT support efficiently.
1
TeamViewer
2
AnyDesk
3
LogMeIn
4
RemotePC
5
Bomgar
Understanding the systems and platforms used by company
This task involves ensuring that the new team member understands the systems and platforms used by the company. They should be familiar with the company's software applications, databases, and other essential platforms. Successful completion of this task ensures that the new team member can navigate and work within the company's IT ecosystem.
Establish communication channels for reporting and escalation
This task requires establishing communication channels for reporting and escalation purposes. It is crucial for the new team member to know how to report incidents, request assistance, and escalate issues when necessary. By successfully completing this task, the new team member will have an efficient channel of communication within the IT service team.
1
Email
2
Phone
3
Ticketing System
4
Instant Messaging
Inform about procedures for updating skills and knowledge
This task involves informing the new team member about the procedures for updating their skills and knowledge. They should be aware of opportunities for professional development, such as training programs, certifications, or conferences. Completing this task ensures that the new team member can continuously enhance their skills and stay up-to-date with industry trends and advancements.
1
Internal Training Programs
2
External Certifications
3
Industry Conferences
4
Online Learning Platforms
Understanding the service level agreements (SLAs)
This task requires the new team member to understand the service level agreements (SLAs) established by the company. They should be aware of the response time, resolution time, and other measurable metrics defined in SLAs. Successful completion of this task ensures that the new team member is aligning their service delivery with the promised SLAs.
Approval: Compliance to company policies
Will be submitted for approval:
Familiarization with company's IT infrastructure
Will be submitted
Training on how to perform capacity planning
This task involves training the new team member on how to perform capacity planning. They should understand the methodologies, tools, and processes required to assess and manage IT service capacity effectively. Successful completion of this task equips the new team member with the skills to ensure optimal IT service performance and resource utilization.
Guideline on handling and reporting IT services incidents
This task requires providing a guideline on handling and reporting IT services incidents. The guideline should outline the procedures for identifying, categorizing, prioritizing, and resolving IT incidents. Completing this task ensures that the new team member understands the proper incident management process.
