Approval: Store operations and processes knowledge
14
Assist with inventory management
15
Assist with staff scheduling
16
Assist with customer service
17
Approval: Customer service skills
18
Handle cash and manage cash register
19
Approval: Cash management skills
20
Attend store team meetings
Background check
Before starting your onboarding process, we need to perform a background check to ensure the safety and security of our customers and employees. This check will require your personal information and consent. Please provide the information requested in the form fields below.
Approval: Onboarding schedule
Receive access to online resources
To facilitate your learning process as an Assistant Store Manager, you need to gain access to our online resources. Kindly provide your email address in the form field below, and we will send you the necessary login details.
Complete employee information form
To officially become an Assistant Store Manager, we need to collect your personal and contact information for our records. Please complete the form fields below with the required details.
Approval: Employee information
Review company policies and procedures
Familiarizing yourself with our company policies and procedures is crucial for your success as an Assistant Store Manager. Please review the documents provided in the online resources section and answer the questions below based on your understanding.
1
Apologize and offer a solution
2
Ignore the complaint
3
Tell the customer to leave the store
1
Wearing flip-flops
2
Wearing a suit
3
Wearing closed-toe shoes
Approval: Policy and procedure acknowledgment
Complete safety training
Ensuring a safe and secure shopping environment is one of our top priorities. To enhance your knowledge of safety protocols, please complete the safety training modules available in the online resources section. We will ask you a few questions to evaluate your comprehension.
1
Fire safety procedures
2
Emergency evacuation routes
3
Hazardous materials handling
1
Water extinguisher
2
CO2 extinguisher
3
Foam extinguisher
Approval: Safety training completion
Shadow experienced store manager
To gain practical insight into the role of an Assistant Store Manager, you will shadow an experienced store manager. During this period, observe their actions closely, ask questions, and take notes on effective strategies.
Approval: Shadow experience
Learn store operations and processes
Understanding the intricacies of our store's operations and processes is fundamental to your success. Use the observation period to become familiar with important aspects such as inventory management, staff scheduling, customer service, and cash handling.
Approval: Store operations and processes knowledge
Assist with inventory management
As an Assistant Store Manager, you will be responsible for assisting with inventory management. Familiarize yourself with our internal tools for inventory tracking and make note of any difficulties or questions you may have.
Assist with staff scheduling
Managing and optimizing the store's schedule is crucial for smooth operations. Familiarize yourself with our staff scheduling system and answer the questions below based on your understanding.
1
Employee availability
2
Random selection
3
Length of employment
1
Morning shift (8:00 AM - 4:00 PM)
2
Afternoon shift (12:00 PM - 8:00 PM)
3
Night shift (10:00 PM - 6:00 AM)
Assist with customer service
Providing excellent customer service is key to enhancing customer satisfaction and loyalty. Observe the experienced store manager and learn effective customer service strategies. Answer the questions below based on your observations.
1
Offer a refund or product replacement
2
Blame the customer for the defect
3
Ignore the complaint
1
Active listening
2
Empathy
3
Problem-solving
Approval: Customer service skills
Handle cash and manage cash register
As an Assistant Store Manager, you will occasionally be required to handle cash and manage the cash register. Familiarize yourself with the cash handling procedures and answer the questions below.
1
Counting cash in an open and visible area
2
Sharing your cash register login information
3
Leaving the cash register unattended
Approval: Cash management skills
Attend store team meetings
Active participation in store team meetings is crucial for staying informed, sharing knowledge, and fostering teamwork. Attending these meetings will provide you with valuable insights into the store's performance and upcoming initiatives.
