Study of supermarket's policy regarding food safety and cleanliness
4
Understanding the process of inventory management for the food and non-food items
5
Enroll in different bakery equipment usage and safety training sessions
6
Introduction to and understanding ordering systems and protocols
7
Shadow current manager for firsthand experience
8
Handover of different recipes and baking processes for different items on the menu
9
Understand how to work with vendors and suppliers
10
Learning how to schedule and manage the bakery staff's shifts
11
Understanding procedures for handling customer complaints
12
Familiarize with the use of Point of Sale Systems
13
Develop understanding of department budgeting and cost management
14
Introduction to sales strategies and promotion practices of bakery items
15
Learn about food waste management practices
16
Approval: Bakery Department Manager
17
Implementation of learnt processes with supervision
18
Taking control of the bakery department operations under supervision
19
Final review and feedback session
Introduction to the bakery department and team
Welcome to the bakery department! This task will introduce you to the team and help you understand the department's role in the supermarket. You will get to know your new colleagues and learn about their responsibilities. By the end of this task, you should have a good grasp of the bakery department's structure and how it contributes to the overall supermarket operations.
Overview of the bakery's product line
In this task, you will gain an understanding of the bakery's product line. You will learn about the different types of bread, pastries, and other baked goods that are offered. This will include information on ingredients, baking methods, and any special products or seasonal items. By the end of this task, you should be familiar with the bakery's product line and be able to provide basic information to customers.
1
Croissants
2
Donuts
3
Bagels
4
Muffins
5
Scones
Study of supermarket's policy regarding food safety and cleanliness
The supermarket places a high priority on food safety and cleanliness. This task will provide you with an overview of the supermarket's policies and procedures in these areas. You will learn about proper hygiene practices, food storage and handling guidelines, and cleaning protocols. By the end of this task, you should be well-informed about the supermarket's expectations for maintaining a safe and clean bakery department.
1
0-5°C
2
10-15°C
3
20-25°C
4
-5 to 0°C
5
5-10°C
1
Wet hands, apply soap, lather for 20 seconds, rinse, dry with paper towel
2
Apply soap, wet hands, lather for 30 seconds, rinse, dry with air dryer
3
Wet hands, apply soap, lather for 10 seconds, rinse, dry with paper towel
4
Apply soap, wet hands, lather for 10 seconds, rinse, dry with air dryer
5
Wet hands, lather with water only, rinse, dry with paper towel
Understanding the process of inventory management for the food and non-food items
Inventory management is an essential aspect of the bakery department's operations. In this task, you will learn how to manage inventory for both food and non-food items. This includes tracking stock levels, conducting stock counts, and placing orders when necessary. By the end of this task, you should be able to effectively manage inventory and ensure that the bakery department has the necessary supplies for daily operations.
1
Select a designated date and time
2
Count all items in the bakery department
3
Record the counts in the inventory management system
4
Compare the counts with the system records
5
Investigate and resolve any discrepancies
Enroll in different bakery equipment usage and safety training sessions
To ensure your safety and efficiency in the bakery department, it is important to have a good understanding of the equipment. In this task, you will enroll in different bakery equipment usage and safety training sessions. You will learn how to operate various machines and understand the safety precautions associated with each. By the end of this task, you should be able to confidently use the bakery equipment and ensure a safe working environment for yourself and others.
1
Oven
2
Mixer
3
Dough sheeter
4
Bread slicer
5
Pastry brush
Introduction to and understanding ordering systems and protocols
Ordering supplies is an important responsibility of the bakery department manager. In this task, you will be introduced to the supermarket's ordering systems and protocols. You will learn how to place orders for ingredients, packaging materials, and other necessary items. By the end of this task, you should be able to navigate the ordering systems and follow the protocols to ensure timely and accurate supply replenishment.
Shadow current manager for firsthand experience
To gain firsthand experience in managing the bakery department, you will shadow the current manager. This task will provide you with the opportunity to observe their daily tasks and responsibilities. Pay close attention and ask questions to deepen your understanding. By the end of this task, you should have a good grasp of the manager's role and be prepared to take on similar responsibilities.
Handover of different recipes and baking processes for different items on the menu
In this task, you will receive a handover of different recipes and baking processes for the items on the menu. The current manager will provide you with detailed instructions and tips for preparing each item. Pay close attention and ask questions to ensure a smooth handover. By the end of this task, you should be able to confidently prepare all the bakery items on the menu.
1
Bread
2
Muffins
3
Cookies
4
Cakes
5
Pastries
Understand how to work with vendors and suppliers
Working effectively with vendors and suppliers is crucial for maintaining a well-stocked bakery department. This task will provide you with an understanding of the process and best practices for working with vendors and suppliers. You will learn how to establish relationships, negotiate contracts, and manage deliveries. By the end of this task, you should be able to establish and maintain productive partnerships with vendors and suppliers.
1
Regularly check on delivery schedules
2
Request for lower prices without negotiation
3
Provide feedback on product quality
4
Ignore any issues with deliveries
5
Avoid building relationships with vendors
Learning how to schedule and manage the bakery staff's shifts
Scheduling and managing the bakery staff's shifts is an important responsibility of the manager. In this task, you will learn how to create and manage shift schedules for the bakery department. You will understand the factors to consider, such as staffing requirements, employee availability, and workload distribution. By the end of this task, you should be able to create efficient and fair schedules that meet the department's operational needs.
1
Review the shift change request
2
Determine the impact on the schedule
3
Check for conflicts with other shifts
4
Communicate the approved changes to the staff
5
Update the schedule
Understanding procedures for handling customer complaints
Handling customer complaints effectively is crucial for maintaining customer satisfaction. In this task, you will learn the procedures for handling customer complaints in the bakery department. This includes active listening, empathizing with the customer, and finding appropriate solutions. By the end of this task, you should be able to handle customer complaints in a professional and satisfactory manner.
1
Listen to the customer's complaint attentively
2
Apologize sincerely and empathize with the customer
3
Offer a solution or compensation if appropriate
4
Document the complaint for future reference
5
Follow up with the customer to ensure satisfaction
Familiarize with the use of Point of Sale Systems
Point of Sale (POS) systems are used to process transactions and track sales in the bakery department. In this task, you will familiarize yourself with the use of the supermarket's POS system. You will learn how to enter and modify orders, process payments, and generate reports. By the end of this task, you should be able to effectively operate the POS system and ensure accurate sales tracking.
1
Enter the amount paid by the customer
2
Calculate the change to be returned
3
Select the payment method
4
Print the receipt
5
Give the receipt to the customer
Develop understanding of department budgeting and cost management
Understanding department budgeting and cost management is important for the success of the bakery department. This task will provide you with an overview of the budgeting process and cost management strategies. You will learn how to analyze expenses, identify areas for cost saving, and make informed financial decisions. By the end of this task, you should be able to contribute to the department's financial goals by effectively managing costs.
1
Regularly review and adjust pricing
2
Monitor and control ingredient waste
3
Invest in high-end bakery equipment
4
Minimize employee training and development
5
Negotiate favorable contracts with suppliers
Introduction to sales strategies and promotion practices of bakery items
Promoting and selling bakery items is crucial for generating revenue and maintaining customer interest. In this task, you will be introduced to sales strategies and promotion practices specific to the bakery department. You will learn about cross-selling, upselling, and creating attractive displays. By the end of this task, you should be able to effectively promote and sell bakery items to boost sales.
1
Color coordination
2
Product arrangement
3
Clear signage
4
Appropriate lighting
5
Placement near the entrance
Learn about food waste management practices
Minimizing food waste is not only environmentally responsible but also helps to improve profitability. In this task, you will learn about food waste management practices specifically related to the bakery department. You will understand how to track and reduce waste in various areas, such as ingredients, finished products, and unsold items. By the end of this task, you should be able to implement effective food waste management practices in the bakery department.
1
Conduct regular inventory checks
2
Analyze production data for waste patterns
3
Adjust ingredient quantities for batch sizes
4
Establish donation partnerships for unsold items
5
Train staff on portion control
1
Overproduction
2
Inaccurate forecasting
3
Improper storage
4
Inefficient production processes
5
Lack of staff training
Approval: Bakery Department Manager
Will be submitted for approval:
Introduction to the bakery department and team
Will be submitted
Overview of the bakery's product line
Will be submitted
Study of supermarket's policy regarding food safety and cleanliness
Will be submitted
Understanding the process of inventory management for the food and non-food items
Will be submitted
Enroll in different bakery equipment usage and safety training sessions
Will be submitted
Introduction to and understanding ordering systems and protocols
Will be submitted
Shadow current manager for firsthand experience
Will be submitted
Handover of different recipes and baking processes for different items on the menu
Will be submitted
Understand how to work with vendors and suppliers
Will be submitted
Learning how to schedule and manage the bakery staff's shifts
Will be submitted
Understanding procedures for handling customer complaints
Will be submitted
Familiarize with the use of Point of Sale Systems
Will be submitted
Develop understanding of department budgeting and cost management
Will be submitted
Introduction to sales strategies and promotion practices of bakery items
Will be submitted
Learn about food waste management practices
Will be submitted
Implementation of learnt processes with supervision
Now that you have learned about various processes and responsibilities, it's time to put them into practice with supervision. In this task, you will apply what you have learned under the guidance of the current manager. This will help you gain hands-on experience and receive feedback on your performance. By the end of this task, you should be able to confidently execute the bakery department's processes.
Taking control of the bakery department operations under supervision
After gaining hands-on experience and implementing learned processes, you will gradually take control of the bakery department's operations under supervision. In this task, you will be responsible for managing day-to-day tasks and making operational decisions. The current manager will provide guidance and support as you transition into your role. By the end of this task, you should be able to independently oversee the bakery department's operations.
Taking control of the bakery department operations
Final review and feedback session
As you near the end of the onboarding process, it's important to reflect on your progress and gather feedback. In this task, you will have a final review and feedback session with the current manager. This will provide an opportunity to evaluate your performance, address any remaining questions or concerns, and discuss future development plans. By the end of this task, you should have a clear understanding of your strengths and areas for improvement.
