Approval: Manager - Signoff on completed onboarding
17
Issue name badge and uniform
18
Complete onboarding survey
19
Schedule follow-up training session
Create employee profile
Create a new employee profile with all the necessary information. Ensure the name, contact information, address, and emergency contact details are correct and complete. Attach all the relevant documents.
Verify employee information
Verify that all the employee profile information provided is correct. If there are any discrepancies, notify the employee and make the necessary corrections.
1
All information is correct
2
Name correction needed
3
Contact information correction needed
4
Address correction needed
Complete background check
Complete a thorough background check of the employee to ensure safety and reliability. Obtain references from previous employers and check criminal records. All data should be handled in a confidential manner.
1
Contact previous employer
2
Check criminal record
3
Check social media presence
4
Reference check
5
Contact provided emergency contact
Complete orientation
Provide a comprehensive orientation program to the employee regarding organizational values, policies, and procedures. Brief about duties and responsibilities assigned to the employee. Present them with a clear understanding of the supermarket environment and working culture. Answer any questions that arise in a friendly and informative manner.
1
Conflict Resolution
2
Diversity and Inclusion Training
3
Sexual Harassment Awareness
4
Disaster and Emergency Procedures
Assign login credentials
Assign the employee login credentials to their computer and email account. Include instructions on initial login and password reset if necessary.
Review company policies
Ensure every employee reads and understands the company policies and procedures. Reinforce the importance of following these policies in the workplace.
1
Reviewed and understood
2
Require further explanation
Train on cash register operation
Introduce the employee to the cash register system. Explain all the features and functionality of the system, train them to handle all transactions, including payment methods, packing, and handling receipts.
1
Demonstrate how to use the cash register system
2
Explain the different payment methods
3
Demonstrate how to pack the items
4
Train to handle receipts
Train on basic customer service
Provide the employee with the skills and knowledge required to provide an excellent customer service experience. Train them on how to handle challenging situations and maintain a friendly and professional attitude at all times.
1
Explain the importance of customer service
2
Train on communication skills
3
Train on how to handle customers with complaints
4
Demonstrate good customer service skills
Train on handling coupons and discounts
Teach the employee how to handle coupons and discounts. Ability to distinguish valid vs. invalid coupons and how to apply discounts appropriately must be emphasized.
1
Train on how to handle coupons
2
Train to distinguish between valid and invalid coupons
3
Train on how to apply discounts
Train on handling returns and exchanges
Provide the employee with the knowledge of handling returns and exchanges. The employee should be trained on how to process the return of items, handle exchanges, and provide the appropriate refund.
1
Explain the return and exchange policy
2
Train to process returned items
3
Train to process exchanges
4
Train on how to provide refunds
Train on alcohol and tobacco sales regulations
Train the employee on the rules and regulations that apply to the sale of alcohol and tobacco. Ensure the employee is familiar with the legal age of purchasing tobacco and alcohol.
1
No alcohol or tobacco sales
2
Alcohol sales only
3
Tobacco sales only
4
Both alcohol and tobacco sales are allowed
Train on food safety guidelines
Provide the employee with the knowledge and skills required to maintain food safety. Train the employees on how to protect food from contamination and how to respond to incidents of food poisoning.
1
Explain the importance of food safety
2
Train on how to protect the food from contamination
3
Train on how to respond to incidents of food poisoning
Shadow experienced cashier
Pair the employee with an experienced cashier, and have them observe and learn the workflow of their job. They should be instructed to ask questions during this period to clarify any doubts.
Practice scanning items and handling cash
Allow the employee to practice scanning items and handling cash. The learning period helps them gain confidence and perfect the skills necessary for the job.
1
Demonstrate how to scan items
2
Allow the employee to practice scanning items
3
Show how to handle cash
4
Allow the employee to practice handling cash
Complete test transaction under supervision
Conduct a test transaction under supervision, allowing the employee to experience a real-time customer interaction. Provide detailed feedback on the performance and suggest improvements.
1
Excellent
2
Satisfactory
3
Needs Improvement
Approval: Manager - Signoff on completed onboarding
Will be submitted for approval:
Create employee profile
Will be submitted
Verify employee information
Will be submitted
Complete background check
Will be submitted
Complete orientation
Will be submitted
Assign login credentials
Will be submitted
Review company policies
Will be submitted
Train on cash register operation
Will be submitted
Train on basic customer service
Will be submitted
Train on handling coupons and discounts
Will be submitted
Train on handling returns and exchanges
Will be submitted
Train on alcohol and tobacco sales regulations
Will be submitted
Train on food safety guidelines
Will be submitted
Shadow experienced cashier
Will be submitted
Practice scanning items and handling cash
Will be submitted
Complete test transaction under supervision
Will be submitted
Issue name badge and uniform
Provide the employee with a name badge and uniform necessary for their job. Ensure the name badge visibly displays their name, and the uniform fits correctly. Answer any questions arising about their appearance on the job.
Complete onboarding survey
After the successful completion of training, ask the employee to fill out an onboarding survey. The survey should seek their feedback related to the training program.
1
Excellent
2
Satisfactory
3
Needs Improvement
Schedule follow-up training session
Schedule a follow-up training session to review the employee's progress. Use the feedback from the onboarding survey to address any deficiencies and update the training program as necessary.