Welcome and Introduction to Supermarket Pharmacy Team
2
Gather Pharmacist's Documentation for Records
3
Issue Corporate Email and Set Up Internal Communication Channels
4
Tour of the Supermarket Pharmacy and Store
5
Shadow Senior Pharmacist for First Day
6
Start Introduction to Pharmacy Management System
7
Train on Medicine and Over-the-counter drugs Restocking
8
Job Specific Training: Coddling Prescription Medicines
9
Job Specific Training: Verifying and filling Prescription
10
Approval: Training Completion
11
Distribute Supermarket's Policies and Procedures Manual
12
Familiarize with Current Promotions and Popular Products
13
Introduction to Customer Service Standards
14
Discuss Safety Procedures and Emergency Protocols
15
Assign First Patient Counselling Session Under Supervision
16
Interact with other Department of the Supermarket
17
Attend Weekly Team Meeting
18
Approval: First Week Performance Review
Welcome and Introduction to Supermarket Pharmacy Team
Welcome the new pharmacist to the supermarket pharmacy team. Provide an introduction to the team members and their roles. Discuss the importance of teamwork and collaboration in providing excellent customer service. Emphasize the pharmacist's role in ensuring medication safety and patient care.
Gather Pharmacist's Documentation for Records
Collect all necessary documentation from the new pharmacist for record-keeping purposes. This may include educational certificates, licenses, and any other relevant documents. Ensure that all documents are properly filed and stored securely.
Issue Corporate Email and Set Up Internal Communication Channels
Provide the new pharmacist with a corporate email address and guide them through the process of setting up internal communication channels. This will allow them to effectively communicate with other team members and stay updated on important information.
1
Slack
2
Microsoft Teams
3
Google Hangouts
Tour of the Supermarket Pharmacy and Store
Conduct a comprehensive tour of the supermarket pharmacy and store. Show the new pharmacist the layout of the pharmacy, including the dispensing area, inventory storage, and consultation rooms. Familiarize them with the store layout and important sections such as the pharmacy aisle, over-the-counter area, and first aid supplies.
1
Dispensing area
2
Inventory storage
3
Consultation rooms
4
Pharmacy aisle
5
Over-the-counter area
Shadow Senior Pharmacist for First Day
Pair the new pharmacist with a senior pharmacist for the first day. The senior pharmacist will provide guidance, demonstrate best practices, and answer any questions the new pharmacist may have. Encourage active observation and participation to learn the workflow and processes specific to the supermarket's pharmacy.
Start Introduction to Pharmacy Management System
Introduce the new pharmacist to the pharmacy management system used in the supermarket. Explain the key features and functionalities of the system, including prescription processing, stock management, and customer database. Provide login credentials and access privileges to start exploring the system.
Train on Medicine and Over-the-counter drugs Restocking
Train the new pharmacist on the process of restocking medicines and over-the-counter drugs. Demonstrate how to efficiently organize and maintain the inventory. Highlight the importance of checking expiration dates and storing medications properly to ensure safety and compliance.
1
Organizing inventory
2
Checking expiration dates
3
Proper storage practices
Job Specific Training: Coddling Prescription Medicines
Provide job-specific training to the new pharmacist on handling, storing, and dispensing prescription medicines. Discuss the importance of accuracy, confidentiality, and compliance with legal requirements. Demonstrate the proper use of equipment and caution with controlled substances.
1
Handling prescription medicines
2
Storing prescription medicines
3
Dispensing prescription medicines
Job Specific Training: Verifying and filling Prescription
Train the new pharmacist on the process of verifying and filling prescriptions. Walk them through the steps involved, including checking for medication interactions, confirming dosage instructions, and ensuring accurate labeling. Emphasize the importance of attention to detail and double-checking before dispensing.
1
Checking for medication interactions
2
Confirming dosage instructions
3
Accurate labeling
Approval: Training Completion
Will be submitted for approval:
Train on Medicine and Over-the-counter drugs Restocking
Will be submitted
Job Specific Training: Coddling Prescription Medicines
Will be submitted
Job Specific Training: Verifying and filling Prescription
Will be submitted
Distribute Supermarket's Policies and Procedures Manual
Provide the new pharmacist with a copy of the supermarket's policies and procedures manual. Explain the importance of adhering to these guidelines for consistency, quality control, and compliance with industry regulations. Encourage them to review the manual thoroughly and address any questions or clarifications they may have.
Familiarize with Current Promotions and Popular Products
Introduce the new pharmacist to the current promotions and popular products in the supermarket. Discuss their features, benefits, and any specific information related to their usage or administration. Highlight the importance of being knowledgeable about promotions to assist customers effectively.
1
Buy one, get one free
2
Discount on selected products
3
Loyalty program offers
4
Seasonal promotions
5
New product launches
Introduction to Customer Service Standards
Explain the supermarket's customer service standards to the new pharmacist. Discuss the importance of providing excellent customer service, addressing customer concerns, and building long-term relationships. Share any specific protocols or practices followed by the pharmacy team to ensure customer satisfaction.
Discuss Safety Procedures and Emergency Protocols
Review safety procedures and emergency protocols with the new pharmacist. Cover topics such as medication storage and handling, infection control measures, fire safety, and emergency response. Ensure they are aware of the location of emergency exits, first aid kits, and evacuation plans.
1
Medication storage and handling
2
Infection control measures
3
Fire safety
4
Emergency response
Assign First Patient Counselling Session Under Supervision
Assign the new pharmacist their first patient counselling session under the supervision of a senior pharmacist. This will provide them with hands-on experience in effectively communicating with patients, addressing their medication-related concerns, and providing appropriate guidance. Encourage active listening and empathy during the counselling session.
Interact with other Department of the Supermarket
Encourage the new pharmacist to interact and collaborate with other departments of the supermarket. This will foster cross-functional communication, build relationships, and create a better understanding of how each department contributes to the overall customer experience. Discuss specific departments or teams they should reach out to.
Attend Weekly Team Meeting
Include the new pharmacist in the weekly team meeting. This will provide an opportunity for them to stay updated on important information, upcoming events, and discuss any challenges or suggestions. Encourage active participation and contribution to the team's discussions and decision-making process.
Approval: First Week Performance Review
Will be submitted for approval:
Welcome and Introduction to Supermarket Pharmacy Team
Will be submitted
Gather Pharmacist's Documentation for Records
Will be submitted
Issue Corporate Email and Set Up Internal Communication Channels
Will be submitted
Tour of the Supermarket Pharmacy and Store
Will be submitted
Shadow Senior Pharmacist for First Day
Will be submitted
Start Introduction to Pharmacy Management System
Will be submitted
Train on Medicine and Over-the-counter drugs Restocking
Will be submitted
Job Specific Training: Coddling Prescription Medicines
Will be submitted
Job Specific Training: Verifying and filling Prescription
Will be submitted
Distribute Supermarket's Policies and Procedures Manual
Will be submitted
Familiarize with Current Promotions and Popular Products
Will be submitted
Introduction to Customer Service Standards
Will be submitted
Discuss Safety Procedures and Emergency Protocols
Will be submitted
Assign First Patient Counselling Session Under Supervision
