Provide a tour of the supermarket and deli section
2
Meet with the department manager for briefing
3
Understand the roles and responsibilities of the Deli Associate
4
Review safety procedures and policies
5
Fill out employment paperworks and forms
6
Undergo system and technology training
7
Learn to operate the meat and cheese slicers
8
Understand sanitary procedures
9
Familiarization with the products of the Deli Section
10
Learn how to prepare and pack deli products
11
Training on customer interaction and etiquette
12
Learn how to label and price the products correctly
13
Undergo training about handling customers' queries and complaints
14
Receive uniform and name tag
15
Schedule development and task assignment
16
Approval: Manager
17
Meet the rest of the supermarket team
18
Attend a welcome event or meeting
19
Start working under supervision
20
Review of onboarding process with human resources
Provide a tour of the supermarket and deli section
Welcome to our supermarket! In this task, you will be given a tour of the entire supermarket and specifically the deli section. You will get a chance to see all the different departments and understand how they operate. This will help you familiarize yourself with the layout of the supermarket and learn about the deli section's operations. At the end of the tour, you will have a better understanding of the supermarket's layout and where the deli section is located.
Meet with the department manager for briefing
This task is crucial as it provides an opportunity for you to meet and have a briefing with the department manager. The manager will provide you with important information about the deli section, including its goals, targets, and expectations. During the briefing, you will have the chance to ask any questions you may have and clarify any uncertainties. This task sets the foundation for your success in the deli section, as it equips you with the necessary information to perform your duties effectively.
Understand the roles and responsibilities of the Deli Associate
In this task, you will gain an understanding of the roles and responsibilities of a Deli Associate. The Deli Associate plays a crucial role in ensuring the smooth operation of the deli section. You will learn about tasks such as food preparation, customer service, cleanliness, inventory management, and more. By the end of this task, you will have a clear understanding of what is expected of you as a Deli Associate.
1
Food preparation
2
Customer service
3
Cleanliness
4
Inventory management
5
Other
Review safety procedures and policies
Safety is a top priority in our supermarket and especially in the deli section. In this task, you will review the safety procedures and policies in place to ensure a safe working environment. You will learn about proper handling of equipment, safe food handling practices, emergency procedures, and more. Understanding and following these safety procedures is essential to maintain a safe and healthy workplace.
1
Proper equipment handling
2
Safe food handling
3
Emergency procedures
4
Other
Fill out employment paperworks and forms
As part of the onboarding process, you will need to fill out various employment paperwork and forms. These include documents such as your personal information, tax forms, direct deposit information, and more. It is important to complete these documents accurately and in a timely manner to ensure a smooth transition into your role as a Deli Associate.
Undergo system and technology training
In order to effectively carry out your duties as a Deli Associate, you will need to undergo system and technology training. This training will introduce you to the various systems and technologies used in the deli section, such as point-of-sale systems and inventory management software. By the end of this task, you will be familiar with the systems and technologies you will be using on a daily basis.
1
Point-of-sale systems
2
Inventory management software
3
Other
Learn to operate the meat and cheese slicers
In this task, you will learn how to operate the meat and cheese slicers. These tools are essential in the deli section for slicing meat and cheese to the desired thickness. You will be trained on how to use the slicers safely and efficiently, ensuring accurate and consistent slices. By the end of this task, you will be equipped with the skills to operate the slicers confidently.
1
Proper operation of the slicers
2
Safety precautions when using the slicers
3
Maintenance of the slicers
Understand sanitary procedures
Maintaining cleanliness and proper hygiene is crucial in the deli section. In this task, you will learn about the sanitary procedures that need to be followed to ensure food safety. This includes proper handwashing techniques, cleaning and sanitizing surfaces, and storing food at appropriate temperatures. Understanding and adhering to these procedures is essential to prevent foodborne illnesses and maintain a high standard of hygiene.
1
Proper handwashing techniques
2
Cleaning and sanitizing surfaces
3
Food storage guidelines
4
Other
Familiarization with the products of the Deli Section
As a Deli Associate, it is important to be familiar with the products available in the deli section. In this task, you will learn about the different types of meats, cheeses, and other products offered in the deli section. This knowledge will enable you to assist customers in making informed choices and provide recommendations based on their preferences. By the end of this task, you will have a good understanding of the products available in the deli section.
1
Different types of meats
2
Varieties of cheeses
3
Other deli products
Learn how to prepare and pack deli products
In this task, you will learn how to prepare and pack various deli products. This includes tasks such as slicing meats and cheeses, assembling sandwiches, packaging salads, and more. Proper preparation and packaging is essential to ensure the quality and freshness of the deli products. By the end of this task, you will be proficient in preparing and packing deli products to meet customer expectations.
1
Slicing meats and cheeses
2
Assembling sandwiches
3
Packaging salads
4
Other preparation and packing tasks
Training on customer interaction and etiquette
Providing excellent customer service is a key aspect of the Deli Associate role. In this task, you will receive training on effective customer interaction and etiquette. You will learn how to greet customers, assist them with their needs, handle inquiries and complaints, and provide recommendations. By the end of this task, you will be equipped with the necessary skills to provide exceptional customer service in the deli section.
1
Greeting customers
2
Assisting customers
3
Handling inquiries and complaints
4
Providing recommendations
Learn how to label and price the products correctly
In this task, you will learn how to label and price the products in the deli section correctly. Accurate labeling and pricing is important for maintaining transparency and ensuring customers are aware of the product details and costs. You will be trained on the proper labeling and pricing procedures to ensure consistency and accuracy. By the end of this task, you will be proficient in labeling and pricing the products correctly.
1
Labeling products with accurate information
2
Pricing products according to guidelines
3
Ensuring consistency in labeling and pricing
Undergo training about handling customers' queries and complaints
In this task, you will undergo training on how to handle customers' queries and complaints. You will learn effective communication techniques, active listening skills, and strategies for resolving customer issues. This training will equip you with the skills to address customers' concerns in a professional and satisfactory manner. By the end of this task, you will be confident in handling customers' queries and complaints in the deli section.
1
Effective communication techniques
2
Active listening skills
3
Conflict resolution strategies
4
Other customer service skills
Receive uniform and name tag
As a Deli Associate, you will be provided with a uniform and a name tag. This task involves receiving your uniform and name tag. Wearing the uniform and name tag is mandatory while working in the deli section as it helps customers identify you as a representative of the supermarket. By the end of this task, you will have your uniform and name tag ready for work.
Schedule development and task assignment
In this task, you will schedule your development and task assignment with your supervisor. This involves discussing your availability, shift preferences, and the tasks and responsibilities assigned to you. By the end of this task, you will have a clear schedule and task assignment for your work as a Deli Associate.
1
Morning shift
2
Afternoon shift
3
Evening shift
Approval: Manager
Will be submitted for approval:
Understand the roles and responsibilities of the Deli Associate
Will be submitted
Review safety procedures and policies
Will be submitted
Fill out employment paperworks and forms
Will be submitted
Undergo system and technology training
Will be submitted
Learn to operate the meat and cheese slicers
Will be submitted
Understand sanitary procedures
Will be submitted
Familiarization with the products of the Deli Section
Will be submitted
Learn how to prepare and pack deli products
Will be submitted
Training on customer interaction and etiquette
Will be submitted
Learn how to label and price the products correctly
Will be submitted
Undergo training about handling customers' queries and complaints
Will be submitted
Receive uniform and name tag
Will be submitted
Schedule development and task assignment
Will be submitted
Meet the rest of the supermarket team
Building positive relationships with your colleagues is important in the deli section. In this task, you will have the opportunity to meet the rest of the supermarket team. This includes other deli associates, department managers, and other employees from different departments. By the end of this task, you will have met your colleagues and started building connections within the supermarket team.
1
Other Deli Associates
2
Department Managers
3
Employees from different departments
Attend a welcome event or meeting
As part of the onboarding process, you will attend a welcome event or meeting. This event or meeting is designed to introduce you to the supermarket's culture, values, and goals. It is an opportunity to meet other new hires and learn more about the company. By the end of this task, you will have attended the welcome event or meeting and gained a better understanding of the supermarket's culture.
1
Welcome event
2
New hire orientation
3
Other
Start working under supervision
Congratulations! You are now ready to start working as a Deli Associate. In this task, you will begin your role under supervision. Your supervisor will provide guidance and support as you start performing your daily tasks in the deli section. By the end of this task, you will have started working under supervision and will be able to apply your training and knowledge to your work.
Review of onboarding process with human resources
Once you have completed the onboarding process, you will have a review session with the human resources department. This session is meant to assess your overall onboarding experience and gather feedback on the process. It is an opportunity to address any concerns or questions you may have. By the end of this task, you will have provided feedback on the onboarding process and had any outstanding questions answered.