Explain the role and responsibilities of a Floral Associate
3
Provide overview of supermarket policies and procedures
4
Walkthrough the Floral Department’s specific procedures
5
Train on use of the POS system and processing payments
6
Start training on proper flower care and handling
7
Provide guidance on creating floral arrangements
8
Demonstrate proper procedure for receiving and checking floral deliveries
9
Guide on how to interact with customers and handle complaints
10
Walkthrough of Health and Safety guidelines
11
Mentor-assisted activity of creating a sample floral arrangement
12
Operate POS system for simulated customer transactions
13
Shadow senior Floral Associate on-duty
14
Orientation on proper display setup and maintenance
15
Train on conducting inventory and reordering stock
16
Prepare for unassisted task of arranging a customer order
17
Approval: Manager for competence in tasks performed
18
Issue official supermarket ID, uniform and needed work supplies
19
Set up a workplace email and other necessary accounts
Provide initial introduction and facility tour
Welcome to the supermarket floral department! In this task, you will provide the new associate with an initial introduction to the department and give them a tour of the facility. This will help them familiarize themselves with their new environment and create a sense of belonging. By the end of this task, the new associate should feel comfortable navigating the supermarket and understand the layout and key areas of the floral department. Use your knowledge of the facility to point out important locations such as the break room, restrooms, and storage areas. Make sure to highlight any safety procedures or areas that require special attention.
Explain the role and responsibilities of a Floral Associate
As a Floral Associate, you play a crucial role in providing high-quality floral arrangements and exceptional customer service. Your responsibilities include assisting customers with floral selections, arranging flowers, processing payments, and maintaining a clean and organized department. By completing this task, the new associate should have a clear understanding of their role and the expectations that come with it. Highlight the importance of attention to detail, customer satisfaction, and teamwork in achieving department goals. Address any questions or concerns the new associate may have about their responsibilities.
Provide overview of supermarket policies and procedures
In this task, you will provide the new associate with an overview of the supermarket's policies and procedures. This will ensure that the associate understands the expectations for behavior, dress code, timekeeping, and customer interactions. By the end of this task, the new associate should be familiar with the supermarket's core values and be able to adhere to the policies and procedures in their daily work. Use your knowledge of the supermarket's policies and procedures to provide clear explanations and examples as needed.
Walkthrough the Floral Department’s specific procedures
In this task, you will walk the new associate through the specific procedures of the Floral Department. This will include steps for creating and arranging floral displays, handling and caring for flowers, and maintaining inventory. By the end of this task, the new associate should be familiar with the department's day-to-day operations and know how to complete the necessary tasks. Use your expertise to provide step-by-step instructions and demonstrate any techniques or best practices.
Train on use of the POS system and processing payments
In this task, you will train the new associate on how to use the Point of Sale (POS) system and process payments. This is a critical skill for a Floral Associate as they will be responsible for processing customer transactions. By the end of this task, the new associate should be able to confidently use the POS system, handle cash and credit card payments, and provide receipts to customers. Use the POS system in the department to give the associate hands-on experience and provide clear instructions on each step of the process.
Start training on proper flower care and handling
Proper care and handling of flowers is essential to maintain their freshness and quality. In this task, you will start training the new associate on how to properly care for and handle flowers. By the end of this task, the new associate should understand the importance of proper flower care, know how to water and trim flowers, and be able to identify signs of wilting or damage. Use your knowledge and experience to provide practical tips and demonstrations on flower care and handling.
Provide guidance on creating floral arrangements
Creating beautiful floral arrangements is a key skill for a Floral Associate. In this task, you will provide guidance to the new associate on how to create floral arrangements. By the end of this task, the new associate should have a basic understanding of floral design principles, be able to create basic arrangements, and have an eye for color coordination and aesthetics. Use your expertise to explain different arrangement styles, demonstrate techniques, and provide guidance on selecting appropriate flowers and foliage.
Demonstrate proper procedure for receiving and checking floral deliveries
In this task, you will demonstrate to the new associate the proper procedure for receiving and checking floral deliveries. This includes inspecting the quality of the flowers, checking for accuracy in the order, and properly storing the flowers. By the end of this task, the new associate should be able to receive and check floral deliveries independently, ensuring accurate and high-quality inventory. Demonstrate each step of the procedure and highlight any specific details or challenges to look out for.
Guide on how to interact with customers and handle complaints
Interacting with customers and addressing their concerns is an important part of a Floral Associate's role. In this task, you will provide guidance to the new associate on how to interact with customers and handle complaints effectively. By the end of this task, the new associate should have the skills to provide excellent customer service, handle customer complaints professionally, and resolve issues to ensure customer satisfaction. Use your experience to provide examples and tips for effective customer communication and problem-solving.
1
Apologize and offer a solution
2
Escalate to a supervisor
3
Offer a refund or store credit
4
Listen attentively and empathize
5
Document the complaint
Walkthrough of Health and Safety guidelines
Maintaining a safe and healthy work environment is essential for the well-being of employees and customers. In this task, you will walk the new associate through the Health and Safety guidelines specific to the Floral Department. By the end of this task, the new associate should be aware of the potential hazards in the department, understand the safety protocols, and be able to take appropriate measures to prevent accidents or injuries. Use your knowledge of the department's safety guidelines to provide clear explanations and demonstrate any safety equipment or procedures.
Mentor-assisted activity of creating a sample floral arrangement
In this task, you will mentor the new associate in creating a sample floral arrangement. This mentor-assisted activity will allow the new associate to apply their training and gain hands-on experience in floral arrangement. By the end of this task, the new associate should have successfully created a sample floral arrangement under your guidance. Provide step-by-step instructions, offer tips and feedback during the mentorship session, and encourage the new associate to ask questions or seek clarification as needed.
Operate POS system for simulated customer transactions
In this task, you will simulate customer transactions using the POS system and guide the new associate in operating the system. By the end of this task, the new associate should be confident in using the POS system to process transactions accurately and efficiently. Use real-life scenarios to simulate customer transactions, provide feedback on the associate's performance, and address any questions or challenges that arise during the simulation.
Shadow senior Floral Associate on-duty
In this task, the new associate will shadow a senior Floral Associate on-duty to observe and learn from their experience. By shadowing a senior associate, the new associate will gain insights into the daily tasks, best practices, and customer interaction strategies of an experienced team member. Encourage the new associate to ask questions and actively engage in the learning experience. This task should provide valuable hands-on learning and mentoring opportunities.
Orientation on proper display setup and maintenance
Creating appealing and well-maintained displays is essential for attracting customers and showcasing the supermarket's floral offerings. In this task, you will orient the new associate on the proper setup and maintenance of floral displays. By the end of this task, the new associate should be able to arrange and maintain eye-catching displays that highlight the beauty of the flowers and attract customers. Provide step-by-step instructions, share your knowledge of display techniques, and emphasize the importance of regular maintenance to ensure the displays are always fresh and appealing.
1
Floral tape
2
Wire cutters
3
Water picks
4
Bamboo stakes
5
Floral foam
Train on conducting inventory and reordering stock
Keeping track of inventory and replenishing stock is a crucial responsibility of a Floral Associate. In this task, you will train the new associate on how to conduct inventory and reorder stock when needed. By the end of this task, the new associate should be able to accurately count inventory, identify low stock items, and place reorder requests. Use your expertise to provide guidance on conducting inventory, explain the process of reordering stock, and highlight any tools or systems used for inventory management.
1
Manual counting
2
Using barcode scanners
3
Using inventory management software
4
Random sampling
5
Perpetual inventory
Prepare for unassisted task of arranging a customer order
In this task, the new associate will prepare for the unassisted task of arranging a customer order. This task will test the associate's skills in floral arrangement, customer service, and time management. By the end of this task, the new associate should be fully prepared to handle a customer order independently. Provide any necessary materials and guidance to ensure the associate is ready for the task.
Approval: Manager for competence in tasks performed
Will be submitted for approval:
Provide initial introduction and facility tour
Will be submitted
Explain the role and responsibilities of a Floral Associate
Will be submitted
Provide overview of supermarket policies and procedures
Will be submitted
Walkthrough the Floral Department’s specific procedures
Will be submitted
Train on use of the POS system and processing payments
Will be submitted
Start training on proper flower care and handling
Will be submitted
Provide guidance on creating floral arrangements
Will be submitted
Demonstrate proper procedure for receiving and checking floral deliveries
Will be submitted
Guide on how to interact with customers and handle complaints
Will be submitted
Walkthrough of Health and Safety guidelines
Will be submitted
Mentor-assisted activity of creating a sample floral arrangement
Will be submitted
Operate POS system for simulated customer transactions
Will be submitted
Shadow senior Floral Associate on-duty
Will be submitted
Orientation on proper display setup and maintenance
Will be submitted
Train on conducting inventory and reordering stock
Will be submitted
Prepare for unassisted task of arranging a customer order
Will be submitted
Issue official supermarket ID, uniform and needed work supplies
In this task, you will issue the new associate with their official supermarket ID, uniform, and any other work supplies they may need. By the end of this task, the new associate should have all the necessary materials to perform their job effectively and represent the supermarket professionally. Verify the new associate's identity, explain the importance of the supermarket ID, and provide clear instructions on wearing the uniform correctly. Ensure that the associate has all the required work supplies and address any questions or concerns.
Set up a workplace email and other necessary accounts
A workplace email and other necessary accounts are essential for effective communication and access to important information. In this task, you will assist the new associate in setting up a workplace email account and any other necessary accounts. By the end of this task, the new associate should have their email account and other accounts set up and ready to use. Provide step-by-step instructions for creating the accounts and share any relevant login information or access details.
