Train technician on pharmacy procedures and protocols
5
Train technician on handling and dispensing medications
6
Train technician on customer service skills
7
Provide technician with uniform and name tag
8
Create employee account in payroll system
9
Provide technician with necessary paperwork to complete employment requirements
10
Approve technician's completion of employment paperwork
11
Provide technician with schedule for first week of work
12
Approve completion of training modules
13
Set up technician's work station and equipment
14
Provide technician with emergency procedures and protocols
15
Approve initial inventory count
16
Train technician on receiving and restocking inventory
17
Train technician on handling and disposing of expired medications
18
Train technician on handling customer complaints and issues
19
Provide technician with contact information for management and other team members
Send welcome email to new technician
Send a friendly welcome email to the new technician, introducing them to the team and the company. Inform them of their start date and time, as well as any information needed to prepare for their first day.
Review job responsibilities with new technician
Meet with the new technician and clearly explain all of their responsibilities and tasks they will be performing in the pharmacy. Discuss performance expectations and answer any questions the technician may have.
1
Accuracy
2
Speed
3
Customer service
4
Attention to detail
5
Safety
Train technician on pharmacy software system
Provide hands-on training on the pharmacy software system, including how to fill and process prescriptions, handle refills, and manage customer profiles.
1
RxWorks
2
DoseSpot
3
PioneerRx
4
Computer-Rx
5
BestRX
1
Filling and processing prescriptions
2
Refill procedures
3
Managing customer profiles
4
Troubleshooting issues
Train technician on pharmacy procedures and protocols
Teach the new technician pharmacy operating procedures, including how to process drug orders and prepare medications for distribution as well as how to handle controlled substances securely.
1
Schedule II-V
2
None
1
Drug orders processing
2
Medication distribution
3
Controlled substance handling
4
Record-keeping procedures
Train technician on handling and dispensing medications
Train the technician on best practices for medication dispensing, including proper dosing and drug interaction warnings, and provide guidance on how to address patient questions and concerns.
1
Double-check prescriptions for accuracy
2
Report all adverse drug reactions and interactions
3
Watch for incorrect dosing
4
Notify pharmacist or physician for any concerns
5
Use proper packaging for medication
1
Dosage calculations
2
Patient counseling strategies
3
Dispensing process flow
4
Handling of different medication types
Train technician on customer service skills
Provide training on how to interact with customers, addressing their needs and concerns in a professional and courteous manner.
1
Responsive service
2
Positive and friendly attitude
3
Offering additional assistance
4
Timely problem resolution
Provide technician with uniform and name tag
Issue the new technician a uniform and a name tag for identification during work hours. Set a dress code for the uniform.
Create employee account in payroll system
Create an employee account in the payroll system and capture all relevant personal information to be used for compensation and benefits administration.
Provide technician with necessary paperwork to complete employment requirements
Provide the new technician with all required paperwork for employment such as tax forms, safety training, and compliance documents. Provide clear instructions for completing and submitting the paperwork.
1
W-4 tax form
2
I-9 employment eligibility verification
3
Safety training review
4
HIPAA Compliance Consent Form
5
Benefit enrollment
Approve technician's completion of employment paperwork
Review the completed paperwork submitted by the technician and approve it to move to the next step in the employment process.
Provide technician with schedule for first week of work
Provide the technician with their schedule of regular shifts and any additional shifts for the first week of work, and communicate any specific guidelines.
Approve completion of training modules
Evaluate the technician's understanding of the pharmacy software, procedures, and protocols training modules, and provide feedback. Based on the evaluation, approve or deny the completion of the training modules and move to the next step in the onboarding process.
Set up technician's work station and equipment
Prepare the technician's work station with appropriate equipment such as computer, phone, and other tools required for their job. Provide clear instructions for use and any troubleshooting tips.
Provide technician with emergency procedures and protocols
Provide the new technician with emergency procedures, including fire and evacuation protocols, emergency contact numbers, and first-aid kit location.
Approve initial inventory count
Ensure that the initial inventory count is accurate and approve it to allow the technician to move to the next task.
Train technician on receiving and restocking inventory
Train the technician on how to receive and process incoming inventory, track inventory levels, and restock shelves and storage areas. Provide guidelines for dealing with inventory discrepancies and issues.
1
FIFO
2
LIFO
3
Average Cost
4
Weighted Average
1
Inventory receiving process
2
Shelf and storage restocking procedure
3
Inventory storage guidelines
4
Discrepancy resolution protocols
Train technician on handling and disposing of expired medications
Provide training on recognizing and managing expired medications and hazardous waste disposal protocols.
1
Dispose of medication in designated waste locations
2
Store medication per manufacturer guidelines
3
Use standard operating procedures
Train technician on handling customer complaints and issues
Train the technician on how to handle customer complaints and different types of customer issues in a professional and effective manner.
1
Product return/refund
2
Product exchange
3
Complaint resolution
4
Damage/defective product
Provide technician with contact information for management and other team members
Provide the new technician with important contact information for management, supervisors, and other team members.
