Train on seafood department products and standards
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Teach proper seafood handling and sanitation
8
Demonstrate seafood cutting techniques
9
Train on operating and maintaining seafood equipment
10
Complete food safety certification exams
11
Explain price tagging and sales practices
12
Train on inventory management and ordering
13
Teach seafood preparation methods
14
Train on customer service expectations and practices
15
Introduce to communication tools and systems
16
Review scheduling and clocking in/out procedures
17
Provide uniform and name tag
18
Take photo for employee profile
19
Assign first shifts and responsibilities
Send welcome email to new hire
Send a warm welcome email to the new hire, introducing yourself and the company. Include information on what to expect during the onboarding process, important dates and milestones, and any resources they may need to access. Emphasize your willingness to support them during their first weeks on the job.
Welcome to our team!
Provide overview of job responsibilities
Set aside time to provide an overview of the new hire's job responsibilities. Explain their key roles and responsibilities, goals, targets, and performance metrics. Provide a clear picture of how their work contributes to the supermarket's mission and values. Encourage questions and feedback to make sure they have a clear understanding of what is expected of them.
Introduce new hire to team members
Introduce the new hire to the team members, including their supervisors and colleagues. Provide a brief background of each person and their roles within the department. Encourage team members to welcome the new hire and to offer support throughout the onboarding process.
Review and sign employee handbook
Provide the new hire with the employee handbook and review the contents together. Explain the company's policies, rules, and regulations, including performance expectations and disciplinary procedures. Ask the new hire to sign an acknowledgement stating that they have read and understood the handbook.
Provide safety training
Provide a comprehensive safety training, informing the new hire about the potential hazards of the seafood department. Show them where the safety equipment is and how to use it. Explain emergency procedures and protocols for reporting incidents or accidents. Make sure the new hire is aware of their rights and responsibilities with respect to safety, and has signed a safety acknowledgement form.
Train on seafood department products and standards
Provide product training on the seafood department's products and standards. Explain the different seafood categories, including fresh, frozen, and live, and how to handle and store them. Show the new hire how to prepare different types of seafood, and how to ensure that they are fresh and of high quality. Clarify the standards of excellence for the department, including taste, texture, appearance, and packaging.
Teach proper seafood handling and sanitation
Provide training on proper seafood handling and sanitation, covering topics such as personal hygiene, cross-contamination, and temperature control. Explain how to maintain clean and organized work areas and how to follow food safety standards and procedures. Show the new hire how to sanitize equipment, utensils, and work surfaces after use.
Demonstrate seafood cutting techniques
Provide training on seafood cutting techniques, showing the new hire how to properly handle a knife, and how to safely and effectively cut different types of seafood. Emphasize the importance of speed, accuracy, and consistency in seafood cutting and preparation.
Train on operating and maintaining seafood equipment
Provide training on operating and maintaining seafood equipment, including knives, cutters, scales, and other equipment used in the seafood department. Show the new hire how to operate the equipment safely and how to report any issues or malfunctions. Explain how to maintain the equipment and how to keep it in good working order.
Complete food safety certification exams
Require the new hire to complete food safety certification exams, such as ServSafe or HACCP. Give the new hire the time and resources they need to prepare adequately and pass these exams, which help ensure that the seafood department meets food safety standards and guidelines.
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ServSafe
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HACCP
3
Other
Explain price tagging and sales practices
Explain price tagging and sales practices, including how to price different types of seafood, how to write descriptions, and how to advertise deals or promotions. Train the new hire on effective selling techniques, such as upselling and cross-selling, and help them understand how to identify and meet customer needs.
Train on inventory management and ordering
Train the new hire how to manage inventory and place orders for seafood products. Teach them how to use inventory management software, how to calculate inventory levels, and how to forecast demand. Emphasize the importance of accurate records and timely ordering, and the impact these have on customer satisfaction.
Teach seafood preparation methods
Provide training on seafood preparation methods, including boiling, broiling, grilling, frying, and baking. Show the new hire how to choose the appropriate method for each type of seafood, how to season and flavor the seafood, and how to plate it attractively. Encourage them to experiment with different preparation methods and to ask for feedback from colleagues and customers.
Train on customer service expectations and practices
Train the new hire on customer service expectations and practices. Review the company's customer service policies, including how to greet customers, how to handle complaints and feedback, and how to provide a satisfying shopping experience. Encourage them to engage with customers proactively and to seek out new ways of delivering excellent service. Set targets for customer satisfaction and monitor the new hire's progress towards these targets.
Introduce to communication tools and systems
Introduce the new hire to the communication tools and systems used within the seafood department. Explain how to use internal messaging platforms, how to send and receive emails, and how to access the company's intranet and other relevant systems. Encourage the new hire to ask questions and to seek clarification if they are unsure about any aspect of these systems.
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Internal messaging platforms
2
Email communication
3
Intranet access
Review scheduling and clocking in/out procedures
Review scheduling and clocking in/out procedures with the new hire, including how to access and update schedules, how to clock in and out, and how to request time off. Explain the importance of timely and accurate reporting, and the consequences of failing to comply with these procedures. Emphasize the new hire's responsibility to ensure that their work schedule is up to date and accurate.
Provide uniform and name tag
Provide the new hire with a uniform and a name tag, if applicable. Explain the dress code standards and how to take care of the uniform, including washing and ironing. Make sure the new hire understands the importance of representing the company professionally and the role that their appearance plays in achieving this aim.
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Small
2
Medium
3
Large
4
Extra Large
Take photo for employee profile
Take a photo of the new hire for their employee profile, if applicable. Explain who will be able to view the employee profile and the purpose of the photo. Encourage the new hire to smile and to appear approachable and friendly in the photo.
Assign first shifts and responsibilities
Assign the new hire their first shifts and provide them with a list of responsibilities for each shift. Review the shifts and responsibilities with the new hire, clarifying any questions they may have. Encourage them to seek feedback from colleagues and to be open to constructive criticism.
