Learn how to manage cash in self-checkout machines
7
Valuable items security training
8
Understanding store's sales and discount rules
9
Assisting customers at self-checkout - best practices
10
Approval: Self-checkout operation competency
11
Cleaning and maintenance procedures training
12
Orientation on emergency procedures
13
Self-checkout area management and organization
14
Customer interaction and management techniques learning
15
Approval: Customer handling competency
16
Identify potential theft recognition and prevention techniques
17
Stock restocking learning and practice
18
Training on age-restricted items' sales policies
Self-checkout software introduction
In this task, the new self-checkout attendant will be introduced to the self-checkout software. They will learn how to navigate through the software, understand its features, and be able to troubleshoot any issues that may arise. The goal is to ensure that the attendant is confident in using the software, which is crucial for seamless operation of the self-checkout process. Are you familiar with any other self-checkout software? How comfortable are you with technology?
1
Not familiar
2
Somewhat familiar
3
Very familiar
1
Not comfortable
2
Somewhat comfortable
3
Very comfortable
Learn checkout procedures
In this task, the new self-checkout attendant will learn about the checkout procedures. They will be provided with a comprehensive guide on how to assist customers with their self-checkout process, including handling bagging items, scanning items, and accepting different payment methods. The aim is to make sure the attendant is knowledgeable about the checkout procedures and can provide effective assistance to customers. Have you ever worked in a checkout role before? Do you have experience with any specific checkout procedures?
1
No experience
2
Some experience
3
Extensive experience
Practicing barcode scanning
In this task, the new self-checkout attendant will practice barcode scanning. They will be provided with various items with barcodes to scan, and will be required to ensure accurate scanning and proper item recognition by the self-checkout system. The purpose is to allow the attendant to gain proficiency in barcode scanning, which is essential for efficient self-checkout operations. Have you ever used barcode scanning technology before? How comfortable are you with barcode scanners?
1
No experience
2
Some experience
3
Extensive experience
1
Not comfortable
2
Somewhat comfortable
3
Very comfortable
Handling common errors and issues learning
In this task, the new self-checkout attendant will learn how to handle common errors and issues that may arise during the self-checkout process. They will be trained to identify error messages or malfunctioning equipment, troubleshoot basic issues, and escalate complex problems to the appropriate support channels. The aim is to equip the attendant with the skills to provide timely assistance and ensure smooth self-checkout operations. Have you encountered any common self-checkout errors or issues before? How do you usually address or troubleshoot them?
1
Yes
2
No
Understand payment methods processing
In this task, the new self-checkout attendant will learn about the different payment methods processed at the self-checkout. They will be provided with a comprehensive overview of accepted payment methods, including cash, credit cards, gift cards, and mobile payments. The goal is to ensure the attendant understands how to process each payment method accurately and provide assistance to customers when needed. Are you familiar with any specific payment processing systems? How comfortable are you handling different payment methods?
1
Not familiar
2
Somewhat familiar
3
Very familiar
1
Not comfortable
2
Somewhat comfortable
3
Very comfortable
Learn how to manage cash in self-checkout machines
In this task, the new self-checkout attendant will learn how to manage cash in the self-checkout machines. They will be provided with guidelines on cash handling procedures, including cash counting, secure cash storage, and proper cash reconciliation. The objective is to ensure that the attendant understands the importance of accurate cash management and can maintain the integrity of the self-checkout machines. Have you had any experience in cash handling? How would you ensure the security of cash in the self-checkout machines?
1
No experience
2
Some experience
3
Extensive experience
Valuable items security training
In this task, the new self-checkout attendant will undergo valuable items security training. They will learn about the security protocols for high-value or restricted items at the self-checkout, such as age-restricted products, high-priced items, or sensitive merchandise. The purpose is to ensure that the attendant understands the importance of safeguarding these items and can take appropriate actions to prevent theft or mishandling. Have you received any security training regarding valuable items before? What measures would you take to ensure the security of valuable items at the self-checkout?
1
No training
2
Some training
3
Extensive training
Understanding store's sales and discount rules
In this task, the new self-checkout attendant will gain an understanding of the store's sales and discount rules. They will be provided with information on the various types of sales and discounts offered, including promotions, loyalty programs, and coupons. The goal is for the attendant to be knowledgeable about the store's sales and discount rules to assist customers accurately and provide exceptional service. Are you familiar with any specific sales or discount programs? How comfortable are you applying sales and discounts correctly?
1
Not familiar
2
Somewhat familiar
3
Very familiar
1
Not comfortable
2
Somewhat comfortable
3
Very comfortable
Assisting customers at self-checkout - best practices
In this task, the new self-checkout attendant will learn about best practices for assisting customers at the self-checkout. They will be provided with guidelines on how to approach customers, offer assistance when needed, and ensure a positive customer experience. The aim is to enable the attendant to provide exceptional customer service and effectively handle any customer inquiries or issues. Have you had experience assisting customers at the self-checkout before? How would you handle a difficult customer situation at the self-checkout?
1
No experience
2
Some experience
3
Extensive experience
Approval: Self-checkout operation competency
Will be submitted for approval:
Learn checkout procedures
Will be submitted
Practicing barcode scanning
Will be submitted
Handling common errors and issues learning
Will be submitted
Understand payment methods processing
Will be submitted
Learn how to manage cash in self-checkout machines
Will be submitted
Valuable items security training
Will be submitted
Understanding store's sales and discount rules
Will be submitted
Assisting customers at self-checkout - best practices
Will be submitted
Cleaning and maintenance procedures training
In this task, the new self-checkout attendant will receive training on cleaning and maintenance procedures for the self-checkout area. They will learn how to clean and sanitize the self-checkout machines, manage waste disposal, and perform routine maintenance tasks. The purpose is to ensure that the attendant can maintain a clean and functional self-checkout area for a positive customer experience. Have you received any training on cleaning and maintenance procedures before? How would you ensure cleanliness and maintenance in the self-checkout area?
1
No training
2
Some training
3
Extensive training
Orientation on emergency procedures
In this task, the new self-checkout attendant will receive an orientation on emergency procedures specific to the self-checkout area. They will learn about evacuation plans, emergency contact information, and the protocols for handling emergencies such as fire or medical incidents. The goal is to ensure that the attendant is prepared to respond appropriately in emergency situations and prioritize customer and staff safety. Have you undergone any emergency procedures training before? How would you handle an emergency situation at the self-checkout area?
1
No training
2
Some training
3
Extensive training
Self-checkout area management and organization
In this task, the new self-checkout attendant will learn about the management and organization principles for the self-checkout area. They will be provided with guidelines on ensuring a clean and organized self-checkout area, optimizing customer flow, and restocking essential supplies. The objective is to enable the attendant to maintain an efficient and visually appealing self-checkout area. How would you ensure proper organization and cleanliness in the self-checkout area?
Customer interaction and management techniques learning
In this task, the new self-checkout attendant will receive training on customer interaction and management techniques. They will learn effective communication strategies, conflict resolution skills, and how to handle different customer personalities. The aim is to equip the attendant with the skills to handle various customer interactions and ensure overall customer satisfaction. Have you received any customer service training before? How would you handle a customer complaint at the self-checkout?
1
No training
2
Some training
3
Extensive training
Approval: Customer handling competency
Will be submitted for approval:
Self-checkout software introduction
Will be submitted
Learn checkout procedures
Will be submitted
Practicing barcode scanning
Will be submitted
Handling common errors and issues learning
Will be submitted
Understand payment methods processing
Will be submitted
Learn how to manage cash in self-checkout machines
Will be submitted
Valuable items security training
Will be submitted
Understanding store's sales and discount rules
Will be submitted
Assisting customers at self-checkout - best practices
Will be submitted
Identify potential theft recognition and prevention techniques
In this task, the new self-checkout attendant will learn techniques for identifying potential theft and preventing losses. They will be provided with information on common theft indicators, observation skills, and the importance of vigilance in the self-checkout area. The goal is to enable the attendant to detect and prevent theft, ensuring the store's assets are protected. Have you received any theft prevention training before? What measures would you take to prevent theft at the self-checkout?
1
No training
2
Some training
3
Extensive training
Stock restocking learning and practice
In this task, the new self-checkout attendant will learn about stock restocking procedures for the self-checkout area. They will be trained on how to identify low stock items, locate and retrieve stock from the storage area, and replenish the self-checkout machines. The purpose is to ensure that the attendant can maintain a sufficient inventory of items and minimize customer inconvenience due to stock shortages. Have you ever been involved in stock restocking? How would you approach stock restocking for the self-checkout area?
1
No experience
2
Some experience
3
Extensive experience
Training on age-restricted items' sales policies
In this task, the new self-checkout attendant will receive training on the sales policies related to age-restricted items. They will learn about legal age restrictions, identification verification protocols, and the importance of compliance with sales policies. The goal is to ensure that the attendant understands and can implement the proper procedures for selling age-restricted items at the self-checkout. Have you received any training on age-restricted item sales policies before? How would you handle a situation where an individual cannot provide proper identification for an age-restricted item?
