Bot Creation Template

Bot Scope

This initial section of the Bot definition process is to help all parties understand the high level requirements for the bot.

We need to the checklist completed by Khoros in order to start working on a new opportunity.

Bot Modality

Where does the bot live and how to users access it?

Bot Use Cases

Use this section to describe the main uses cases for the bot and upload/create/link to a worksheet that contains the top volume topics for the bot.

Link to Bot Development Shared Folder

Todos in this section:

Inside the New Folder do the following:

Draft the Bot Content

Complete the following flow diagram and content sheets to create the initial draft of the bot flow and content.

Here you can find previous examples (don't use these ones, use the ones at the bottom of the page)

- Content Sheet
- Bot Flow Diagram

Define the Bot Integrations

Is there any integration required with an external API or backend for this chatbot to work?

Define the Main Bot Goals/KPIs

Examples:
- Number of deflected conversations
- Number of assisted conversations, where we've helped with data gathering before handover.
- Number of transactions performed by the chatbot