12 Month Maintenance Schedule

Collect Client Details

Onboard Client

Month 1 Maintenance

Month 2 Maintenance

Month 3 Maintenance

Month 4 Maintenance

Month 5 Maintenance

Month 6 Maintenance

Month 7 Maintenance

Month 8 Maintenance

Month 9 Maintenance

Month 10 Maintenance

Month 11 Maintenance

Month 12 Maintenance

End/Renew Subscription Process

Collect Client Details

Make sure all data is filled out correctly and all server access details have been updated/added

Client Contact Details

Platform

Subscription Start Date

Subscription End Date

Amount paid

Onboard Client

1. ACQUIRE LOGINS

1

Domain details acquired
2

Hosting details acquired
3

CMS details acquired

2. ADD CLIENT TO SUCURI

1

Add to SUCURI
2

Lodge Malware removal request if necessary
3

Enable server side scanner
4

Enable Firewall (Login to Domain registrar > Point A Name record to Sucuri)
5

Make sure 'Send me reports by e-mail' is enabled
6

Enable Backup (Set frequency to Daily / Report only if ‘Failure')

3. BACKUP + UPDATE

1

Backup site
2

Update site CMS + plugins
3

Check that site/system is working correctly

4. FINALISE

1

Flag order as complete within backend of Sitehealth.com.au to notify customer
2

Assign correct DUE DATES on Process.st for the 1st of each month

Month 1 Maintenance

1. SUCURI MONITORING

1

Lodge Malware removal request if necessary
2

Check server side scanner
3

Check backup system

2. UPDATES

1

Update site CMS + plugins
2

Check that site/system is working correctly

3. CREATE REPORT

1

Create report (work completed/tasks)
2

Email to manager

Month 2 Maintenance

1. SUCURI MONITORING

1

Lodge Malware removal request if necessary
2

Check server side scanner
3

Check backup system

2. UPDATES

1

Update site CMS + plugins
2

Check that site/system is working correctly

3. CREATE REPORT

1

Create report (work completed/tasks)
2

Email to manager

Month 3 Maintenance

1. SUCURI MONITORING

1

Lodge Malware removal request if necessary
2

Check server side scanner
3

Check backup system

2. UPDATES

1

Update site CMS + plugins
2

Check that site/system is working correctly

3. CREATE REPORT

1

Create report (work completed/tasks)
2

Email to manager

Month 4 Maintenance

1. SUCURI MONITORING

1

Lodge Malware removal request if necessary
2

Check server side scanner
3

Check backup system

2. UPDATES

1

Update site CMS + plugins
2

Check that site/system is working correctly

3. CREATE REPORT

1

Create report (work completed/tasks)
2

Email to manager

Month 5 Maintenance

1. SUCURI MONITORING

1

Lodge Malware removal request if necessary
2

Check server side scanner
3

Check backup system

2. UPDATES

1

Update site CMS + plugins
2

Check that site/system is working correctly

3. CREATE REPORT

1

Create report (work completed/tasks)
2

Email to manager

Month 6 Maintenance

1. SUCURI MONITORING

1

Lodge Malware removal request if necessary
2

Check server side scanner
3

Check backup system

2. UPDATES

1

Update site CMS + plugins
2

Check that site/system is working correctly

3. CREATE REPORT

1

Create report (work completed/tasks)
2

Email to manager

Month 7 Maintenance

1. SUCURI MONITORING

1

Lodge Malware removal request if necessary
2

Check server side scanner
3

Check backup system

2. UPDATES

1

Update site CMS + plugins
2

Check that site/system is working correctly

3. CREATE REPORT

1

Create report (work completed/tasks)
2

Email to manager

Month 8 Maintenance

1. SUCURI MONITORING

1

Lodge Malware removal request if necessary
2

Check server side scanner
3

Check backup system

2. UPDATES

1

Update site CMS + plugins
2

Check that site/system is working correctly

3. CREATE REPORT

1

Create report (work completed/tasks)
2

Email to manager

Month 9 Maintenance

1. SUCURI MONITORING

1

Lodge Malware removal request if necessary
2

Check server side scanner
3

Check backup system

2. UPDATES

1

Update site CMS + plugins
2

Check that site/system is working correctly

3. CREATE REPORT

1

Create report (work completed/tasks)
2

Email to manager

Month 10 Maintenance

1. SUCURI MONITORING

1

Lodge Malware removal request if necessary
2

Check server side scanner
3

Check backup system

2. UPDATES

1

Update site CMS + plugins
2

Check that site/system is working correctly

3. CREATE REPORT

1

Create report (work completed/tasks)
2

Email to manager

Month 11 Maintenance

1. SUCURI MONITORING

1

Lodge Malware removal request if necessary
2

Check server side scanner
3

Check backup system

2. UPDATES

1

Update site CMS + plugins
2

Check that site/system is working correctly

3. CREATE REPORT

1

Create report (work completed/tasks)
2

Email to manager

Month 12 Maintenance

1. SUCURI MONITORING

1

Lodge Malware removal request if necessary
2

Check server side scanner
3

Check backup system

2. UPDATES

1

Update site CMS + plugins
2

Check that site/system is working correctly

3. CREATE REPORT

1

Create report (work completed/tasks)
2

Email to manager

End/Renew Subscription Process

1

Contact client to inform of subscription ending
2

Provide Reports for the entire year
3

Onboard for next 12 months (automatic renewal through website)
4

Check to make sure CC is charged and process complete
5

Begin new 12 month maintenance cycle

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