Templates /
Customer Complaint Procedure
Customer Complaint Procedure
1
Check complaint details
2
Show empathy with the customer
3
Tell the customer what you're doing to fix it
4
Make a promise to check back as soon as you know more
5
Raise the issue with the development team
6
Raise the issue with the marketing team
7
Raise the issue with the sales team
8
Raise the issue with the product team
9
Can you offer the customer a discount?
10
Can you offer the customer a free month of subscription?
11
Send response
12
Note down how the issue was resolved

Check complaint details



  • 1

    Development
  • 2

    Marketing
  • 3

    Sales
  • 4

    Product

Ticket ID: {{form.Ticket_ID}}

Show empathy with the customer

"I’m very sorry about [issue]. It must be very frustrating, and we absolutely should have fixed this already."

Tell the customer what you’re doing to fix it

Make a promise to check back as soon as you know more

Raise the issue with the development team

Raise the issue with the marketing team

Raise the issue with the sales team

Raise the issue with the product team

Can you offer the customer a discount?

Can you offer the customer a free month of subscription?

Send response

Note down how the issue was resolved

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