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Customer Complaint Procedure

Customer Complaint Procedure

1
Check complaint details
2
Show empathy with the customer
3
Tell the customer what you're doing to fix it
4
Make a promise to check back as soon as you know more
5
Raise the issue with the development team
6
Raise the issue with the marketing team
7
Raise the issue with the sales team
8
Raise the issue with the product team
9
Can you offer the customer a discount?
10
Can you offer the customer a free month of subscription?
11
Send response
12
Note down how the issue was resolved