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Customer Support Process Checklist

Customer Support Process Checklist

This is a checklist to run for each support ticket you process.
1
Ticket info
2
Determine the ticket type
3
Action Ticket:
4
Simple Question
5
Technical Issue
6
App Question
7
Sales Question
8
Marketing/PR Question
9
Billing Issues Questions
10
Feature Request
11
Mixed-type Question
12
I'm not sure ticket
13
If still unclear about the problem, ask detailed questions
14
Managing Technical Tickets:
15
Testing technical issues
16
Could replicate
17
Could not replicate