Responding to Amazon Order Inquiries

If you don't find the order on Shopify, check Amazon Seller Central.

You can use Advanced Order Search to find orders by the customer's email address.

Note: If the customer email clearly states that the order was placed on Amazon, you can skip this step.

Send the canned response "Order Status (Amazon Customers)" within Groove

Sample Email

Thank you for ordering the SELF Journal on Amazon!

Unfortunately, we have limited access to your information since Amazon handles shipping & fulfillment.

To check the status of your Amazon order, follow these instructions:

How to Track Your Package From an Amazon Order

If you have any further delivery issues, you will need to contact Amazon support.

Thank you for understanding,

Send the canned response "Refund Request (Amazon Customers)" within Groove

Sample Email

Thank you for ordering the SELF Journal on Amazon, though I'm sorry the product wasn't what you were looking for.

Unfortunately, we have limited access to your information since Amazon handles shipping & fulfillment.

To start the refund process for your Amazon purchase, please click here:

Amazon Returns Center

If you have any issues with your return, you will need to contact Amazon support.

Thank you for understanding,