Skip this task if troubleshooting your own PC. This task is for tracking a customer's details as received via Zendesk.
This process is based on the Microsoft help article Tips to improve PC Performance.
Skip this task if troubleshooting your own PC. This task is for tracking a customer's details as received via Zendesk.
This process is based on the Microsoft help article Tips to improve PC Performance.
One the best ways to get the most of your PC is to make sure you have the latest version of Windows 10 installed. When you check for updates, your PC will also search for the latest device drivers, which can also help improve your PC’s performance.
To check for updates
For more info about updates, including how you can have them installed automatically for you, see the Windows Update FAQ.
If your PC still runs slow, continue to the next tip.
Having more open apps, programs, web browsers, and so on can slow down your PC. If this is happening, restart your PC and then close the apps, programs, and windows you’re not using.
To restart your PC
Sometimes apps that were made for an earlier version of Windows will still run on Windows 10, but they might slow down your PC. If this happens after you open a certain program, check the software company’s website for an updated version, or run the Program Compatibility Troubleshooter.
To run the Program Compatibility Troubleshooter
PC still running slow? Continue on.
With memory, one of the first things to do is find out how much memory (RAM) you have and how much of it is currently being used. You can find out these things and much more in Task Manager.
To check memory and memory usage
If you find that much of your RAM is regularly being used, consider adding more RAM if possible—especially if your PC only has 1 or 2 gigabytes (GB) of RAM. To learn more about what kind of RAM your PC model uses, first look at the memory info in Task Manager, and then visit the PC manufacturer’s website for more specific info.
Here’s some info about the minimum memory requirements for Windows 10:
For more info about the system requirements for Windows 10, see the Windows 10 Specifications page.
Like earlier versions of Windows, Windows 10 has ReadyBoost. ReadyBoost lets you use a removable drive, like a USB flash drive, to improve your PC’s performance without opening your PC and adding more memory (RAM). To use ReadyBoost, you’ll need a USB flash drive or a memory card that has at least 500 MB free and a high data transfer rate. For more info about ReadyBoost, see ReadyBoost in Windows 10.
To use ReadyBoost
When you look at the contents of the USB flash drive in File Explorer, you’ll see a file named ReadyBoost.sfcache on the flash drive. This file shows how much space is reserved for ReadyBoost.
Note
If Windows is installed on a solid state drive (SSD), ReadyBoost can’t be used because the SSD drive is already fast and you won’t get better performance by using ReadyBoost.
The paging file is an area on your hard disk that Windows uses like memory. Increasing the paging file size can help improve your PC’s performance.
Use your PC then see if it’s running better. If it’s not, try the next tip.
Check the performance specifications of the processor are powerful enough for intended use case.
Check for processor hogs:
If CPU % is high while idle, investigate which processes (Apps) are using the CPU. Remove them if the App not required.
If the App is required, investigate a solution to resolve the high CPU usage.
You may improve performance if you free some disk space on your PC.
To check for low disk space
If your PC is not low on space, try the next tip.
You can use Storage Sense to delete unnecessary or temporary files from your device, which can also free up space.
If you turn on Storage Sense, Windows will automatically free up space by getting rid of unnecessary files—including files in your recycle bin—when you're low on disk space or at intervals you specify. The instructions below show you how to delete temporary files and how to turn on and configure Storage Sense.
If you can't find Storage Sense on your device using the following steps, see the "Free up space with Disk cleanup" section below instead.
Note
You may not want to delete temporary files to improve performance. While these files may not be used at the moment, they help your apps load and run faster.
To delete temporary files with Storage Sense
Select the items you want to delete, and then select Remove files.
To see what's in your Recycle Bin before you empty it, open it from your desktop. If you don't see the Recycle Bin icon on your desktop, in the search bar on the taskbar, type recycle bin, then select Recycle Bin from the list of results.
Note
Windows moves files you delete to the Recycle Bin in case you change your mind and need them again in the future. You might be able to free up a significant amount of space by deleting Recycle Bin files to permanently remove files you've previously deleted.
To turn on and configure Storage Sense
If your system doesn't have Storage Sense, you can use the Disk Cleanup tool to delete temporary files and system files from your device.
To run Disk Cleanup
To free up even more space, select Clean up system files. Disk Cleanup will take a few moments to calculate the amount of space that a can be freed up.
Note
If it’s been fewer than 10 days since you upgraded to Windows 10, your previous version of Windows will be listed as a system file you can delete. If you need to free up drive space, you can delete it, but keep in mind that you'll be deleting your Windows.old folder, which contains files that give you the option to go back to your previous version of Windows. If you delete your previous version of Windows, this can't be undone. (You won't be able to go back to your previous version of Windows.)
Select the types of files you want to delete, select OK, then select Delete files in the confirmation window to start the cleanup.
If your PC still runs slowly, try uninstalling apps you don't use anymore.
To uninstall apps you don’t use anymore
If your PC still runs slowly, try moving files to another drive.
To move files to another drive
If you have photos, music, or other files that you want to keep but don't use often, consider saving them to removable media, like a USB drive. You'll still be able to use them when the drive is connected, but they won't take up space on your PC.
Get more info about freeing drive space in Windows 10.
If your PC still runs slowly, try the next tip.
The paging file is an area on your hard disk that Windows uses like memory. There's a setting in Windows 10 that manages the page file size automatically, which can help improve your PC’s performance.
To make sure automatic page file management is turned on
Use your PC and see if it’s running better. If it’s not, try the next tip.
When you turn on your PC, some programs start automatically and run in the background. You can disable these programs so they don’t run when your PC starts.
Many programs are designed to start automatically when Windows does. Software manufacturers often set their programs to open in the background—you don’t realize they're running, but they'll open quickly when you go to use them. This is helpful for programs you use a lot, but not for programs you don’t use often because it increases the time it takes Windows to start.
Find the programs that start automatically
Sometimes you can determine which programs start automatically by looking at the program icons in the notification area on the far right of the taskbar. Check there first to see if there are any programs running that you don’t want to start automatically. To try to find out the name of the program, point to the icon with your mouse pointer. Make sure you select Show hidden icons , so you don’t miss any programs.
Even after you check the notification area, you might still miss some programs that run automatically at startup. Here’s how you can find all the programs that start automatically, and stop the ones that you don’t want to start automatically when Windows starts.
To stop a program from starting automatically
If you turn off a program and it continues to start automatically when Windows starts, you should scan for viruses and malware, which is explained in the next section.
To use the procedure above to stop a program from starting automatically, you need to have Windows 10 (Version 1803) installed. To see which version of Windows 10 your device is currently running, select the Start button, then select Settings > System > About.
If you have Windows 10 (Version 1709 or earlier) installed, press Ctrl + Alt + Delete, select Task Manager, select Startup, select the program you want to stop from starting automatically, and then select Disable.
If you're seeing some of these problems with Chrome, you might have unwanted software or malware installed on your computer:
In the future, avoid unwanted software by only downloading files or visiting sites that you know are secure.
Before you reset your browser settings, check your computer for unwanted programs.
Chrome can help you find suspicious or unwanted programs on your computer. If Chrome finds an unwanted program, click Remove. Chrome will remove the software, change some settings to default, and turn off extensions.
You can also check for malware manually.
If you're asked to remove unwanted software, click Remove.
If you removed unwanted programs or reset your browser settings, you might need to turn some extensions back on. To turn extensions on, at the top right, click More More Tools Extensions. Only turn on extensions you trust.
Still not working? If the steps above don't work, visit the Chrome Help Forum. You can also report malicious software.
If a popup about updating or downloading a program looks suspicious, don't click on it. Instead, go to the program's official website to download it.
A virus, malware, or other malicious software could cause your PC to run slowly. Some other symptoms include unexpected pop-up messages, programs that unexpectedly start automatically, or the sound of your hard disk constantly working.
The best way to handle viruses and malicious software is to try to prevent them by running antimalware and antivirus software and keeping it up to date. Even if you take precautions, your PC can still become infected.
You can scan your PC for viruses or other malicious software by using Windows Defender, which is included in Windows 10. For more info, see Protect your PC.
If you’re using other antivirus or anti-malware software, see the documentation for that program to learn how to scan for viruses. Also, make sure multiple antivirus programs aren’t running at the same time. If they are, choose the one you want to run, and then disable or uninstall any others.
If you have another antivirus program installed and turned on, Windows Defender will be turned off by default.
To scan for viruses using Windows Defender (Windows 10 Version 1803)
Note
If Windows Defender Security Center doesn’t open, can’t update the definition file, or can’t finish scanning for viruses, try running Windows Defender in Offline Mode, which is explained below in To scan for malware and viruses with Windows Defender Offline (Windows 10 Version 1803).
To see which version of Windows 10 your device is currently running, select the Start button, then select Settings > System > About.
To scan for viruses using Windows Defender (Windows 10 Version 1709)
If Windows Defender Security Center doesn’t open, can’t update the definition file, or can’t finish scanning for viruses, try running Windows Defender in Offline Mode, which is explained below in To scan for malware and viruses with Windows Defender Offline (Windows 10 Version 1709).
To see which version of Windows 10 your device is currently running, select the Start button, then select Settings > System > About.
To scan for malware and viruses with Windows Defender Offline (Windows 10 Version 1803)
Your PC will restart, and Windows Defender Offline will run and scan for viruses and malware. The scan might take 15 minutes or so, and your PC will restart again after that.
If your PC still runs slow, continue to the next tip.
To scan for malware and viruses with Windows Defender Offline (Windows 10 Version 1709)
Your PC will restart, and Windows Defender Offline will run and scan for viruses and malware. The scan might take 15 minutes or so, and your PC will restart again after that.
If your PC still runs slow, continue to the next tip.
The Deployment Image Service and Management Tool (DISM) is a utility that scans for corrupted Windows system files. If it finds a problem, it will try to replace the problematic system files from a cached version that’s on your PC. If DISM can’t replace the files, the System File Checker (SFC) can check the corrupted files then download and replace the files through Windows Update.
To use the Deployment Image Service and Management Tool (DISM)
You must be connected to the Internet to use DISM, and it might take several minutes to finish.
For more info about DISM, see Fix Windows Update errors by using the DISM or System Update Readiness tool.
To run System File Checker (SFC)
For more info about System File Checker, see Use the System File Checker tool to repair missing or corrupted system files.
Windows 10 includes many visual effects, such as animations and shadow effects. These look great, but they can also use additional system resources and can slow down your PC—this is especially true if you have a PC with a smaller amount of memory (RAM).
To adjust the visual effects in Windows
If your PC still runs slow, continue to the next tip.
Your PC settings let you choose where files will be saved by default. You can save files on your PC or to OneDrive by default and sync files between the two locations. This lets you get to your files from any device that can connect to the internet, and it helps make sure your files are backed up in case your PC is ever damaged or lost. However, files must sync between your PC and OneDrive, and syncing can slow down your PC.
To stop syncing to OneDrive
If this fixes the performance problem with your PC, check out Fix OneDrive sync problems to learn how to turn syncing back on and keep your files synced.
If your PC still runs slow, turn syncing back on for OneDrive by selecting the Sync all files and folders in OneDrive check box again, and then continue to the next tip.
If you have the Window 10 Fall Creators Update, you can use OneDrive Files On-Demand to choose which files you want to sync and always keep on your PC. This can help improve PC performance if you reduce the number of files that are synced to your PC.
For more info on OneDrive Files On-Demand, see Learn about OneDrive Files On-Demand.
When you reset your PC, you can choose whether you want to keep your personal files or remove them, then have Windows reinstalled. Resetting your PC should be one of the last things you should try.
Do one of the following:
To back up your data
The backup might take several minutes to finish. Your external drive or network location must have enough free space for all the files that you want to back up.
To reset your PC
To restore your data
After you reset your PC, here’s how to restore your data from your backup. When you do this, all the personal files you backed up will be put back on your PC.