Train new hire on produce handling and safety procedures
5
Provide tour of supermarket and introduce to team members
6
Train new hire on how to operate produce equipment
7
Assessment: Knowledge of produce handling and safety procedures
8
Assessment: Operating produce equipment
9
Check and stock produce items in designated areas
10
Assessment: Produce stocking accuracy
11
Assessment: Produce presentation and quality standards
12
Assessment: Customer service skills
13
Approval: Manager (for completion of assessments)
14
Introduce new hire to POS system for produce sales
15
Train new hire on cash handling and credit card processing
16
Assessment: POS system proficiency
17
Assessment: Cash handling and credit card processing accuracy
18
Approval: Manager (for completion of POS and payment assessments)
19
Assign new hire to a produce department team
20
Provide ongoing support and feedback to new hire
Send welcome email to new hire
Welcome the new hire to the supermarket team. Explain what the email should contain and what the purpose of sending it is. Emphasize the importance of setting a positive tone for the onboarding process.
Schedule orientation with HR
Get the new hire started with the onboarding process by scheduling their orientation with HR. Clearly explain what will happen during orientation. Make it clear that this is mandatory.
Order uniform for new hire
Ensure that the new hire looks professional and feels like part of the team with a uniform. Explain what kind of uniform is required, how it should fit, and how it will be provided.
1
Small
2
Medium
3
Large
4
Extra-Large
5
Extra-Extra-Large
Train new hire on produce handling and safety procedures
Proper handling of produce is essential to keeping the supermarket running smoothly. Explain the correct procedures for handling and storing produce, as well as safety protocols. Ensure that the new hire can demonstrate their understanding.
1
Correctly identify 5 different types of produce
2
Demonstrate proper technique for washing produce
3
Correctly explain food safety protocols for storing produce
Provide tour of supermarket and introduce to team members
Give the new hire a comprehensive tour of the supermarket and introduce them to key team members that they will be working with. Make them feel welcome and part of the team.
Train new hire on how to operate produce equipment
Explain how to correctly use the produce equipment in the supermarket, including any nuances or safety protocols. Ensure that the new hire can demonstrate their understanding.
1
Correctly explain the purpose of each piece of equipment
2
Demonstrate proper technique for using each piece of equipment
3
Explain safety protocols for using each piece of equipment
Assessment: Knowledge of produce handling and safety procedures
Test the new hire on their knowledge of produce handling and safety procedures to ensure they understand their importance.
1
Wash produce before storing
2
Store produce at room temperature
3
Use a knife to check produce for freshness
4
Always use gloves when handling produce
5
Clean produce equipment after each use
Assessment: Operating produce equipment
Assess the new hire's ability to operate the produce equipment they learned about in the training. This will help ensure safety and efficiency in the produce department.
1
Switch
2
Handle
3
Blade
4
Plug
5
Container
1
Turn on machine
2
Add produce to container
3
Push handle down
4
Remove container and empty contents
5
Turn off machine
Check and stock produce items in designated areas
Check the inventory, expiration dates, and quality of the produce items and stock them in their designated area, ensuring proper presentation and freshness for customers. This task is crucial to ensure the store upholds a high standard for fresh produce.
1
Apples
2
Broccoli
3
Carrots
4
Kale
5
Oranges
6
Potatoes
7
Spinach
Assessment: Produce stocking accuracy
Assess the new hire's accuracy in stocking the produce items based on their designated area. This will ensure all products are located in the correct area and easy for customers to find.
1
Yes
2
No
Assessment: Produce presentation and quality standards
Assess the new hire's ability to maintain the proper presentation and quality standards in the produce department. This will ensure customers are seeing the best quality produce.
1
Expiration dates on produce not checked
2
Produce not being rotated properly
3
Produce not being kept at correct temperature
4
Produce not being organized by color or type
Assessment: Customer service skills
Assess the new hire's customer service skills using the attached Customer Service Standards checklist. This will ensure all customers receive the highest level of service when shopping at the store.
Approval: Manager (for completion of assessments)
Will be submitted for approval:
Assessment: Knowledge of produce handling and safety procedures
Will be submitted
Assessment: Operating produce equipment
Will be submitted
Assessment: Produce stocking accuracy
Will be submitted
Assessment: Produce presentation and quality standards
Will be submitted
Assessment: Customer service skills
Will be submitted
Introduce new hire to POS system for produce sales
Introduce the new hire to the POS system used for produce sales, so they can begin to learn the system and be prepared to use it on the first day of work.
Train new hire on cash handling and credit card processing
Train the new hire on how to correctly handle cash and process credit card transactions, ensuring accuracy and security. Use the attached Cash Handling and Credit Card Processing Guidelines Manual to train the new hire.
Assessment: POS system proficiency
Assess the new hire's proficiency in using the POS system for produce sales. This will ensure they are confident and capable of making transactions when working with customers.
1
Choose the proper item on the screen
2
Choose whether the produce is by weight or quantity
3
Scan the produce if applicable
4
Weigh the produce if applicable
5
Input the quantity if applicable
6
Input the amount tendered
7
Choose payment type
8
Verify payment amount
9
Give change if applicable
10
Print receipt
Assessment: Cash handling and credit card processing accuracy
Assess the new hire's accuracy in handling cash and processing credit card transactions, using the guidelines learned in training. This will ensure security and accuracy for the store and its customers.
1
Not returning proper change
2
Entering incorrect quantity of items purchased
3
Keying in the wrong price per pound
Approval: Manager (for completion of POS and payment assessments)
Will be submitted for approval:
Assessment: POS system proficiency
Will be submitted
Assessment: Cash handling and credit card processing accuracy
Will be submitted
Assign new hire to a produce department team
Assign the new hire to a specific team within the produce department so they know who to ask for assistance and who their direct manager is going forward. This will ensure they feel secure in the team structure and know who they can turn to for help.
1
Fruits
2
Vegetables
3
Organic
Provide ongoing support and feedback to new hire
Provide ongoing support and feedback to the new hire to ensure their success in the role. This will include regular check-ins, training on new procedures, and feedback on their job performance. A comprehensive feedback form will be provided for each check-in.
