Provide overview of company's network infrastructure
3
Explanation and distribution of role-specific tools and equipment
4
Review and acknowledge job description and responsibilities
5
Approval: Job description
6
Training for using company's network monitoring tools
7
Assign initial set of tasks under supervision
8
Provide access to network documentation
9
Review and acknowledge network and security policies
10
Approval: Network Policies
11
Present primary contacts for queries
12
Provide training for troubleshooting and network issues
13
Setup work tools (email, software, communication tools)
14
Grant access to necessary software applications and platforms
15
Review of company's ticketing system
16
Mentor assignment for new field network engineer
17
Schedule initial check-in meetings
18
Field trip for hands-on learning under supervision
19
Approval: Supervised Learning and Training
20
First day wrap-up and feedback collection
Introduce to team and workspace
Get acquainted with the team and workspace. This task is crucial to make the new field network engineer feel welcome and part of the team. The goal is to provide an overview of the individuals they will be working with and the physical environment they will be operating in. What are the names and roles of the team members? What is the layout of the workspace? Are there any office protocols or procedures to be aware of? Make the new hire feel comfortable and supported from the beginning.
Provide overview of company's network infrastructure
Give a comprehensive overview of the company's network infrastructure. This task is crucial to ensure that the new field network engineer has a solid understanding of the company's network setup. What are the major components of the network? What technologies are being used? How does the network connect different locations or departments? How is the network monitored and maintained? Provide the big picture to facilitate efficient troubleshooting and decision-making.
1
Nagios
2
SolarWinds
3
Zabbix
4
PRTG
5
ManageEngine
Explanation and distribution of role-specific tools and equipment
Explain and distribute role-specific tools and equipment. This task is crucial to ensure that the new field network engineer has the necessary tools to perform their job effectively. What tools or equipment are specific to this role? Do they require any training or user guides? How do these tools impact the engineer's ability to troubleshoot or maintain the network? Provide hands-on training and support to ensure a smooth transition.
1
Cable tester
2
Network analyzer
3
TDR meter
4
Fiber optic splicer
5
Wire crimper
Review and acknowledge job description and responsibilities
Review and acknowledge the job description and responsibilities. This task is crucial to ensure that the new field network engineer understands their role and responsibilities within the company. What are the main tasks and duties outlined in the job description? Are there any specific expectations or performance metrics? Provide an opportunity for the new hire to ask questions or seek clarification on any aspects of their role.
1
Network troubleshooting
2
Network maintenance
3
Installation and configuration
4
Documentation
5
Customer support
Approval: Job description
Will be submitted for approval:
Review and acknowledge job description and responsibilities
Will be submitted
Training for using company's network monitoring tools
Provide training for using the company's network monitoring tools. This task is crucial to ensure that the new field network engineer is proficient in using the tools required for network monitoring and troubleshooting. What are the main features and capabilities of these tools? How can they be accessed and utilized effectively? Provide hands-on training and practical examples to enhance the engineer's skills and efficiency.
Assign initial set of tasks under supervision
Assign an initial set of tasks to the new field network engineer under supervision. This task is crucial to provide the new hire with practical experience and enhance their understanding of the job. What specific tasks can be delegated and completed with supervision? How should the engineer approach these tasks? Monitor progress and provide guidance to ensure successful execution.
1
Inspect network cables
2
Update network documentation
3
Perform layer 1 troubleshooting
4
Shadow experienced engineer
5
Assist with network maintenance
Provide access to network documentation
Provide access to network documentation. This task is crucial to ensure that the new field network engineer has access to the relevant information needed for their job. What documentation is available and how can it be accessed? Are there any specific guidelines or best practices to be followed? Empower the engineer to find answers and solutions more efficiently by providing well-organized and up-to-date documentation.
1
ITIL
2
ISO 27001
3
COBIT
4
CMMI
5
NIST
Review and acknowledge network and security policies
Review and acknowledge the network and security policies. This task is crucial to ensure that the new field network engineer understands and complies with the company's network and security policies. What are the main policies that need to be followed? Are there any specific procedures or protocols? Provide an opportunity for the new hire to ask questions or seek clarification on any aspects of the policies.
1
Change management
2
Access control
3
Incident response
4
Data classification
5
Backup and recovery
1
Password management
2
Device encryption
3
Firewall configuration
4
Vulnerability scanning
5
Social engineering awareness
Approval: Network Policies
Will be submitted for approval:
Review and acknowledge network and security policies
Will be submitted
Present primary contacts for queries
Present the primary contacts for queries. This task is crucial to provide the new field network engineer with the necessary support and guidance from experienced individuals. Who are the primary contacts for technical, operational, and administrative queries? How can they be reached? Encourage open communication and foster a collaborative environment by introducing reliable contacts.
Provide training for troubleshooting and network issues
Provide training for troubleshooting and network issues. This task is crucial to equip the new field network engineer with the necessary skills and knowledge to effectively handle network issues. What are the common network issues that may arise? What are the troubleshooting techniques and best practices? Enhance problem-solving abilities and promote self-reliance through comprehensive training.
Setup work tools (email, software, communication tools)
Setup work tools such as email, software, and communication tools. This task is crucial to ensure that the new field network engineer has the necessary tools and resources to fulfill their role. What email client should be configured? What software applications are essential for their job? Which communication tools are commonly used for collaboration? Enable seamless integration and communication through proper setup.
1
Network monitoring
2
Ticketing system
3
Documentation management
4
Troubleshooting tools
5
Project management
1
Slack
2
Microsoft Teams
3
Zoom
4
Google Meet
5
Skype
Grant access to necessary software applications and platforms
Grant access to necessary software applications and platforms. This task is crucial to ensure that the new field network engineer can utilize the required software tools and platforms. Which applications or platforms require access? What are the login credentials or steps to obtain access? Streamline the login and access processes to minimize any potential delays or frustrations.
1
Network monitoring
2
Ticketing system
3
Documentation management
4
Troubleshooting tools
5
Project management
Review of company's ticketing system
Review the company's ticketing system. This task is crucial to ensure that the new field network engineer understands how to effectively use the ticketing system for issue tracking and resolution. What is the purpose of the ticketing system? How are tickets created, assigned, and resolved? Familiarize the new hire with the ticketing workflow to promote efficient and organized work.
Mentor assignment for new field network engineer
Assign a mentor for the new field network engineer. This task is crucial to provide guidance, support, and knowledge transfer to the new hire. Who will be the mentor for the engineer? What is the mentor's role and responsibilities? Foster a positive learning environment by pairing the new hire with an experienced mentor.
Schedule initial check-in meetings
Schedule initial check-in meetings. This task is crucial to ensure regular communication and progress updates with the new field network engineer. When should the check-in meetings be scheduled? Who should be involved in these meetings? Facilitate open dialogue and provide an opportunity for the new hire to ask questions or discuss any challenges they may be facing.
Field trip for hands-on learning under supervision
Organize a field trip for hands-on learning under supervision. This task is crucial to provide practical experience and exposure to real-world scenarios. Where will the field trip take place? What activities or tasks will be performed? Arrange for an experienced supervisor to provide guidance and ensure a safe and productive learning environment.
Approval: Supervised Learning and Training
Will be submitted for approval:
Field trip for hands-on learning under supervision
Will be submitted
First day wrap-up and feedback collection
Wrap up the first day and collect feedback. This task is crucial to ensure that the new field network engineer feels valued and supported. What were the highlights of their first day? What challenges or concerns did they encounter? Provide an opportunity for the new hire to share their feedback and address any immediate issues or questions they may have.
