Initial meeting with manager to discuss responsibilities and targets
4
Training on company's standards and policies
5
Undergo IT security training
6
Learn about the specific tools and software used
7
Understanding Network Infrastructure and Services offered by the company
8
Introduction to the company’s network system
9
Work station set up with all necessary hardware and software
10
Hands-on training with a senior engineer for understanding company’s network system
11
Learning about preventive maintenance practices for network systems
12
Complete courses or seminars related to networking if necessary
13
Start working on a small project under supervision
14
Approval: Manager on progress and competence so far
15
Learning about protocol for escalating technical issues
16
Understanding how to conduct periodic Network Performance Reports
17
Training on responding to network related issues and outages
18
Meeting with the customer service team to understand client needs and concerns
19
Understanding company’s disaster recovery plan
20
Alright to start handling tasks individually
Introduction to the team and company culture
Get acquainted with your new team and company culture. Understand the importance of working collaboratively and building strong relationships. Learn about the company's values and how they contribute to its success. Feel free to share your own experiences and ideas.
Complete HR paperwork and formalities
Take care of all necessary HR paperwork and formalities. This includes filling out forms such as tax documents, confidentiality agreements, and employee information. Ensure that all information provided is accurate and up-to-date.
Initial meeting with manager to discuss responsibilities and targets
Meet with your manager to discuss your role, responsibilities, and performance targets. Understand what is expected of you and how your work will contribute to the team's success. Take this opportunity to ask any questions or seek clarification on any aspects of your role.
Training on company's standards and policies
Receive training on the company's standards and policies. Understand the importance of adhering to these guidelines to maintain the company's reputation and ensure consistent service delivery. Be prepared to learn about topics such as ethics, confidentiality, and data protection.
1
Ethics
2
Confidentiality
3
Data protection
Undergo IT security training
Undergo training on IT security practices and protocols. Learn about common threats and vulnerabilities in network systems and how to mitigate them. Understand the importance of maintaining the confidentiality, integrity, and availability of data.
Learn about the specific tools and software used
Familiarize yourself with the specific tools and software used in the company's network infrastructure. Understand their purpose, functionality, and how they are integrated into the overall system. Take note of any challenges or issues that may arise while using these tools.
1
Network analyzer
2
Firewall management software
3
VPN client
Understanding Network Infrastructure and Services offered by the company
Gain a comprehensive understanding of the company's network infrastructure and the services it offers. Learn about different network architectures, protocols, and technologies employed. Understand how these components work together to deliver reliable and secure network services.
1
Client-Server
2
Peer-to-Peer
3
Hybrid
Introduction to the company’s network system
Get an introduction to the company's network system. Understand its design, components, and how it supports business operations. Learn about any specific features or functionalities that make this network system unique.
Work station set up with all necessary hardware and software
Set up your work station with all necessary hardware and software. Ensure that all equipment is functioning properly and securely configured. Install any required software and test its functionality.
1
Connect monitor and peripherals
2
Install antivirus software
3
Configure network settings
Hands-on training with a senior engineer for understanding company’s network system
Receive hands-on training from a senior engineer to further understand the company's network system. Gain practical experience in configuring network devices, troubleshooting network issues, and ensuring network security. Take this opportunity to ask questions and seek guidance on best practices.
Learning about preventive maintenance practices for network systems
Learn about preventive maintenance practices for network systems. Understand the importance of regular monitoring, backups, and firmware updates. Gain knowledge on how to identify and rectify potential issues before they escalate into major problems.
1
Regular monitoring
2
Data backups
3
Firmware updates
Complete courses or seminars related to networking if necessary
Identify and complete any relevant courses or seminars related to networking. Continuously strive to enhance your knowledge and skills in the field. Stay up-to-date with the latest industry trends and advancements.
1
CCNA Certification
2
Network Security Seminar
3
Cloud Networking Course
Start working on a small project under supervision
Start working on a small project related to the company's network system under the supervision of a senior engineer. Apply your knowledge and skills to solve real-world problems and gain practical experience. Seek feedback and guidance to further improve your skills.
Approval: Manager on progress and competence so far
Will be submitted for approval:
Introduction to the team and company culture
Will be submitted
Complete HR paperwork and formalities
Will be submitted
Initial meeting with manager to discuss responsibilities and targets
Will be submitted
Training on company's standards and policies
Will be submitted
Undergo IT security training
Will be submitted
Learn about the specific tools and software used
Will be submitted
Understanding Network Infrastructure and Services offered by the company
Will be submitted
Introduction to the company’s network system
Will be submitted
Work station set up with all necessary hardware and software
Will be submitted
Hands-on training with a senior engineer for understanding company’s network system
Will be submitted
Learning about preventive maintenance practices for network systems
Will be submitted
Complete courses or seminars related to networking if necessary
Will be submitted
Start working on a small project under supervision
Will be submitted
Learning about protocol for escalating technical issues
Learn about the protocol for escalating technical issues. Understand the steps to be followed when encountering complex issues that require additional expertise. Be aware of the resources available and the appropriate channels to seek assistance.
1
Contact supervisor
2
Engage technical support team
3
Seek guidance from senior engineer
Understanding how to conduct periodic Network Performance Reports
Understand how to conduct periodic Network Performance Reports. Learn about the tools and metrics used to assess network performance, identify bottlenecks, and optimize network efficiency. Gain insights on presenting the findings effectively to stakeholders.
Training on responding to network related issues and outages
Receive training on how to respond to network related issues and outages. Understand the troubleshooting techniques, best practices, and tools available for identifying and resolving network problems. Learn how to minimize downtime and restore network services efficiently.
1
Ping and trace route
2
Packet capture and analysis
3
Debugging tools
Meeting with the customer service team to understand client needs and concerns
Meet with the customer service team to understand client needs and concerns regarding network services. Gain insights into common client issues, expectations, and service level agreements. Collaborate with the customer service team to enhance customer satisfaction.
Understanding company’s disaster recovery plan
Understand the company's disaster recovery plan. Learn about the processes, procedures, and resources in place to mitigate the impact of potential disasters on the network infrastructure. Be aware of your role and responsibilities during such situations.
Alright to start handling tasks individually
You are now ready to independently handle tasks related to managed network services. Apply your knowledge and skills confidently to ensure the smooth operation of network systems. Seek guidance or assistance whenever necessary.
