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Office Conflict Resolution Checklist
Office Conflict Resolution Checklist

Office Conflict Resolution Checklist

Run this checklist every time you need to mediate a conflict in the office
1
Introduction:
2
Preparation:
3
Record basic details
4
Consider do's and don'ts
5
Schedule a meeting
6
Understanding:
7
Ask each participant to describe the conflict
8
Identify the root cause
9
Clarify the underlying problem
10
Empathize with both sides
11
Summarize the conflict
12
Resolving:
13
Brainstorm solutions together
14
Rule out unworkable options
15
Summarize all possible options
16
Assign further analysis of options to each party
17
Make sure all parties agree on next steps
18
Agree on a date to review progress
19
Close the meeting with reconciliation
20
Sources:
21
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