Set up new hire's company email and other key accounts
5
Provide initial training on service desk software and tools
6
Approval: IT Manager for initial software and tools
7
Provide new hire with company policies and guidelines document
8
Explain key Service Level Agreements (SLAs) for service desk
9
Take new hire through company's incident and request management process
10
Provide coaching session on communication and customer service skills
11
Approval: Manager on communication and customer service skills
12
Provide a walkthrough of the knowledge management system
13
Assign initial shadowing sessions with experienced Analysts
14
Organize a meet and greet with key stakeholders
15
Approval: Team Leader on first week performance
16
Provide feedback and set goals for the next month
17
Plan the training schedule for the next few months
18
Discuss career progression and continuous learning opportunities
19
Approval: HR on onboarding process completion
20
Introduce new hire to company culture and activities
Assign new hire to an onboarding mentor
This task involves assigning a mentor to the new hire for their onboarding process. The mentor will help guide the new hire through their first few weeks, answer questions, and provide support. The goal is to ensure the new hire feels welcomed and has someone they can turn to for guidance. Who would you like to assign as the mentor for the new hire?
Introduce the new hire to the service desk team
In this task, you will introduce the new hire to the service desk team. This will help them familiarize themselves with their colleagues and create a sense of belonging. It is important for the new hire to feel welcomed and have an opportunity to connect with their teammates. How would you like to introduce the new hire to the service desk team?
Assign workspace and equipment to the new hire
This task involves assigning a workspace and equipment to the new hire. The new hire will need a designated workspace with essential equipment to perform their job effectively. It is important to ensure that the workspace is comfortable and equipped with all the necessary tools. What type of workspace and equipment should be assigned to the new hire?
1
Cubicle
2
Office
3
Shared Desk
1
Laptop
2
Desktop PC
3
Keyboard
4
Mouse
5
Monitor
Set up new hire's company email and other key accounts
In this task, you will set up the new hire's company email and other key accounts. The new hire will need access to their company email and any other accounts necessary for their role. It is important to ensure that the accounts are properly set up and functioning correctly. What accounts need to be set up for the new hire?
Provide initial training on service desk software and tools
This task involves providing initial training on service desk software and tools to the new hire. The new hire will need to become familiar with the software and tools used in their role to effectively perform their job. It is important to provide comprehensive training to ensure the new hire is equipped with the necessary skills. How would you like to provide the initial training on service desk software and tools?
Approval: IT Manager for initial software and tools
Will be submitted for approval:
Provide initial training on service desk software and tools
Will be submitted
Provide new hire with company policies and guidelines document
In this task, you will provide the new hire with the company policies and guidelines document. The document contains important information about the company's policies, procedures, and guidelines that the new hire needs to be aware of. It is important to ensure that the new hire understands and follows these policies. How would you like to provide the company policies and guidelines document to the new hire?
Explain key Service Level Agreements (SLAs) for service desk
This task involves explaining the key Service Level Agreements (SLAs) for the service desk to the new hire. SLAs define the level of service expected by customers and the metrics used to measure performance. It is important for the new hire to understand and adhere to these SLAs to ensure customer satisfaction. How would you like to explain the key SLAs to the new hire?
Take new hire through company's incident and request management process
In this task, you will take the new hire through the company's incident and request management process. The process involves handling and resolving incidents and requests from customers. It is important for the new hire to understand how to handle and prioritize these tasks effectively. How would you like to take the new hire through the incident and request management process?
Provide coaching session on communication and customer service skills
This task involves providing a coaching session on communication and customer service skills to the new hire. Effective communication and customer service are essential skills for a service desk analyst. It is important to provide guidance and support to develop these skills. How would you like to provide the coaching session on communication and customer service skills to the new hire?
Approval: Manager on communication and customer service skills
Will be submitted for approval:
Provide coaching session on communication and customer service skills
Will be submitted
Provide a walkthrough of the knowledge management system
In this task, you will provide a walkthrough of the knowledge management system to the new hire. The knowledge management system contains information and resources that the new hire can use to assist customers. It is important for the new hire to be familiar with the system and know how to effectively navigate and utilize it. How would you like to provide the walkthrough of the knowledge management system to the new hire?
Assign initial shadowing sessions with experienced Analysts
This task involves assigning initial shadowing sessions with experienced Analysts to the new hire. Shadowing sessions allow the new hire to observe and learn from experienced Analysts, gaining valuable insights and knowledge. It is important for the new hire to have opportunities to shadow and learn from experienced team members. How many shadowing sessions would you like to assign to the new hire?
Organize a meet and greet with key stakeholders
In this task, you will organize a meet and greet with key stakeholders for the new hire. Key stakeholders are individuals or groups who have an interest or influence in the service desk and its operations. It is important for the new hire to establish connections and build relationships with these stakeholders. How would you like to organize the meet and greet with key stakeholders?
Approval: Team Leader on first week performance
Will be submitted for approval:
Take new hire through company's incident and request management process
Will be submitted
Provide feedback and set goals for the next month
This task involves providing feedback and setting goals for the new hire for the next month. Feedback helps the new hire understand their performance and areas of improvement, while goal-setting provides direction and motivation for growth. It is important to provide constructive feedback and set achievable goals. How would you like to provide feedback and set goals for the next month?
Plan the training schedule for the next few months
In this task, you will plan the training schedule for the new hire for the next few months. Training is an ongoing process that helps the new hire expand their knowledge and skills. It is important to create a comprehensive training schedule that covers all necessary topics. How would you like to plan the training schedule for the next few months?
Discuss career progression and continuous learning opportunities
This task involves discussing career progression and continuous learning opportunities with the new hire. It is important to have conversations about their career goals and aspirations, as well as the available opportunities for growth within the service desk. How would you like to discuss career progression and continuous learning opportunities with the new hire?
Approval: HR on onboarding process completion
Introduce new hire to company culture and activities
In this task, you will introduce the new hire to the company culture and activities. Company culture refers to the values, beliefs, and behaviors that shape the work environment. It is important for the new hire to understand and align with the company culture. How would you like to introduce the new hire to the company culture and activities?
